Customer experience analyst Work, Jobs in Heywood, Gtm (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
1d
Trading Merchandise Assistant
JDSPORTS —Bury
- Full-time
- Computer literacy
- Time management
- Employee discount
Quick apply
2h
Business Systems Analyst 1
Metropolitan Council —Heywood
- £76,356.80 - £123,926.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Word processing
- Employee assistance programme
- Life insurance
1d
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Business Analyst
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Work from home
- Employee discount
Test Analyst
Core Outcome Solutions Limited —Manchester
- £35,000 - £44,000 a year
- Full-time
- Computer Science
- Engineering
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
Intermediate Business Analyst
HippoDigital —Manchester
- £38,500 - £47,000 a year
- Agile
- IT
- In-person
- Employee discount
1d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £42,085 - £46,541 a year
- Full-time
- Sick pay
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Onboarding Analyst
DF Capital —Manchester
- Full-time
- Microsoft Office
- Financial services
- Communication skills
- Annual leave
- Gym membership
Quick apply
Commercial Data Analyst
Johnson Controls —Manchester
- Full-time
- Sales
- SQL
- Analysis skills
IT Customer Experience Support Analyst
Anaplan —Manchester
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Excel
- Azure
Quick apply
13d
Marketing Data Analyst
Hartley Botanic Ltd —Oldham
- Up to £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
1d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
Data Centre Operator
Computacenter —Manchester
- 12 hour shift
- Customer service
- IT
- Time management
12d
Sales Analyst
Senior stairlifts ltd —Bradford
- £27,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- In-person
- Employee assistance programme
Quick apply
2d
Portfolio Analyst
DF Capital —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
- Annual leave
- Gym membership
Quick apply

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customer experience analyst jobs near heywood, gtm

Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
1 day ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

customer experience analyst jobs in heywood, gtm

Journey Analyst

Trading Merchandise Assistant

Business Systems Analyst 1

Specialist Support Analyst

Junior Cyber Security Analyst

Senior Reporting and Insights Analyst

Reporting and Insight Analyst

Business Analyst

Test Analyst

Intermediate Business Analyst

Jigsaw Homes Group Limited

CDD Analyst

Onboarding Analyst

Commercial Data Analyst

IT Customer Experience Support Analyst

Marketing Data Analyst

1st line Service Desk Analyst

Data Centre Operator

Sales Analyst

Portfolio Analyst

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