First line managers Work, Jobs in Heywood, Gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
Barista
Starbucks —Rochdale
- Weekend availability
- Store discount
- Employee assistance programme
Reception Security Officer
StrongGuard Security UK LTD —Bury
- From £9,941.04 a year
- Overtime
- Customer service
- English
- First Aid Certification
- Free parking
- Employee assistance programme
Quick apply
16h
Security Officer
ABM —Bury
- £13.60 an hour
- Full-time
- Annual leave
Anatomical Pathology Technician
The Christie NHS Foundation Trust —Manchester
- £32,073 - £39,043 a year
- Full-time
1d
Fitness Manager - Manchester Fallowfield
The Gym Group —Manchester
- Part-time
- Employee discount
- Sick pay
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
6d
Security Officer
ABM UK —Bury
- £13.60 an hour
- Full-time
- Annual leave
- Employee discount
Quick apply
Employee Relations Advisor
JDSPORTS —Bury
- Full-time
- Human resources
- Typing
- Communication skills
- Employee discount
Quick apply
12h
Sales Associate
Ralph Lauren —Manchester
- Hospitality
- Sales
- Merchandising
- Employee discount
5d
ReceptionistAdmin Officer
Rochdale Council —Rochdale
- £25,583 - £26,824 a year
- Part-time
- English
- School
5d
Healthcare Scientist Support Worker/ Medical Laboratory Assistant
UK Health Security Agency —Manchester
- £25,651 - £27,220 a year
- Part-time
- Laboratory experience
- Presentation skills
- Data entry
2d
Assistant Security Manager
JDSPORTS —Rochdale
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
Profit and Asset Protection Supervisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
1d
Assistant Manager, Street Operations
Metropolitan Council —Heywood
- £89,232.00 - £144,830.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Employee assistance programme
- Life insurance
1d
Technical Manager
ABCA Group Ltd —Oldham
- Up to £42,000 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
Production Lead Operative
Cleland McIver Ltd —Rochdale
- £14.60 an hour
- Full-time
- Supervising experience
- IT
- Power tools
- Employee discount
Quick apply
5d
Platform Assistant
Northern Trains —Warrington
- £26,101 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Fire Compliance Surveyor
Rochdale Boroughwide Housing —Rochdale
- £41,147.37 a year
- Full-time
- Project management
- IT
11d
First Responder
Bradford District Care NHS Foundation Trust —Bradford
- £39,959 - £48,117 a year
- Full-time

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in heywood, gtm

Helpdesk Manager

Barista

Reception Security Officer

Security Officer

Anatomical Pathology Technician

Fitness Manager - Manchester Fallowfield

Jigsaw Homes Group Limited

Security Officer

Employee Relations Advisor

Sales Associate

ReceptionistAdmin Officer

Healthcare Scientist Support Worker/ Medical Laboratory Assistant

Assistant Security Manager

Profit and Asset Protection Supervisor

Assistant Manager, Street Operations

Technical Manager

Production Lead Operative

Platform Assistant

Fire Compliance Surveyor

First Responder

I want to receive the latest job alerts for first line managers in heywood, gtm

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