It manager Work, Jobs in Heywood, Gtm (with Salaries)

Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
13d
IT Manager
CMap —Manchester
- Full-time
- Hybrid work
- Azure
- IT
- Employee discount
Quick apply
11d
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
Head of IT and Digital Services
Bury Council —Bury
- £51,764 - £54,582 a year
- Leadership
5h
Sales Account Manager (IT Hardware)
1st Technologies Ltd —Preston
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- ERP systems
- Health & wellbeing programme
- Annual leave
Quick apply
7d
IT Engineering Manager
bet365 —Manchester
- Full-time
- Hybrid work
- IT
Quick apply
IT Team Leader
Innovative Technology Ltd —Oldham
- Full-time
- Azure
- IT
- Free parking
- Flexible schedule
12d
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- IT
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
6d
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
13d
Senior IT Director
Cloud Imperium Games —Manchester
- IT
- In-person
IT Change & Problem Manager
Freemans PLC —Bradford
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Work from home
- Employee discount
IT Sales Account Manager
Avoira Limited —Bury
- £50,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
6d
IT Service Operations Lead
BAE Systems —Samlesbury
- From £59,491 a year
- Hybrid work
- Team management
- IT
11d
Applications Support Manager (Social Care Applications)
Bury Council —Bury
- £41,771 - £44,075 a year
- Hybrid work
Jigsaw Homes Group Limited
Jigsaw Homes Group —Ashton-Under-Lyne
- £52,022 - £57,187 a year
- Full-time
- IT
- Sick pay
4d
Technical Operations Manager (Research)
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- University
- Annual leave
- Employee assistance programme
Lead IT Service Manager
Department for Work and Pensions —Manchester
- £75,026 - £80,267 a year
- Overtime
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
11h

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Helpdesk Manager

Armstrong Building and Maintenance Limited -
Heywood

Quick apply

Job details

Permanent | Full-time
£37,500 - £40,000 a year
13 days ago

Benefits

Company pension
On-site parking

Qualifications

Management
Facilities management
Maintenance
Leadership
Communication skills
Help desk

Full job description

Are you passionate about delivering excellent customer support and leading a high-energy helpdesk team? Joining Armstrong Building and Maintenance Ltd as a Helpdesk Manager, you will champion exceptional service, streamline operations, and drive continuous improvement in a fast-paced environment.

About Us

With over 35 years’ experience we specialise in planned and reactive maintenance activities in the facilities management sector and project management and execution of planning, development and construction activities in the Construction sector.

Role Overview

Based at our Head Office in Heywood, the role of Helpdesk Manager is crucial to our success. Reporting directly to the company management and acting as line manager to our engineers and helpdesk team you will own the first point of contact for all maintenance service requests. You will optimise workflows, and uphold SLAs to ensure every call, email, and ticket is handled with precision and care. Your strategic insights will drive process improvements and elevate our customer experience.

Key Responsibilities

· Oversee daily helpdesk operations including work scheduling and SLA management

· Respond and provide updates on all work in process

· Fleet management

· Establish and maintain positive working relationships and levels of communication to ensure optimum service delivery and maximise work potential with existing clients

· Manage and mentor a team of helpdesk coordinators

· Completion of PCS audits

· KPI reporting

· Improve process efficiency, ensure full notes are made on the work management system for each job, to create full visibility for all Helpdesk team and management

Skills and Experience

· Minimum 3 years’ experience managing a helpdesk or service desk team, ideally within building maintenance or facilities management

· Strong understanding of CAFM software (preferably Job Logic) and ticketing workflows

· Excellent leadership skills with a track record of motivating teams and driving performance improvements

· Exceptional communication skills, both written and verbal, with the ability to liaise effectively across all levels

· Excellent UK geographical knowledge

· Ability to thrive under pressure and adapt quickly to changing priorities

What We Offer

· Competitive salary

· 40 hours per week, permanent contract of employment

· 20 days holiday plus bank holidays, additional holiday entitlement after a qualifying period

· Contributory Pension scheme,

· Professional development budget and access to industry training

· Staff Events

Build the future of building maintenance. Join us as Helpdesk Manager and make every call count!

Pay: £37,500.00-£40,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

it manager jobs in heywood, gtm

Helpdesk Manager

IT Manager

Service Delivery Manager

IT Manager

Head of IT and Digital Services

Sales Account Manager (IT Hardware)

IT Engineering Manager

IT Team Leader

Telephony Application Manager

IT Audit Manager

IT Service Desk Manager

IT System & Application Manager

Senior IT Director

IT Change & Problem Manager

IT Sales Account Manager

IT Service Operations Lead

Applications Support Manager (Social Care Applications)

Jigsaw Homes Group Limited

Technical Operations Manager (Research)

Lead IT Service Manager

I want to receive the latest job alerts for it manager in heywood, gtm

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