Customer Service Officer
HARTMANN —Heywood
- Part-time
- Microsoft Excel
- Sales
- Customer service
1d
Operational Support Officer
HM Courts & Tribunal Service —Salford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
8d
Operational Support Grade - HMP Thorn Cross ( Prison Support Role)
Ministry of Justice —Manchester
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Contract Support Officer - Preston
HM Prison & Probation Service —Preston
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Microsoft Office
- Analysis skills
- Annual leave
4d
Healthcare Scientist Support Worker/ Medical Laboratory Assistant
UK Health Security Agency —Manchester
- £25,651 - £27,220 a year
- Part-time
- Laboratory experience
- Presentation skills
- Data entry
6d
Business Support Officer| Permanent| Full-Time
Lancashire County Council —Accrington
- £25,989 - £28,142 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
5d
Intelligence Analyst
Ministry of Justice —Manchester
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
9d
Operational Planning Support Coordinator
Bupa —Salford Quays
- From £29,700 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
3d
Operational Support Grade - HMP Garth ( Prison Support Role)
Ministry of Justice —Preston
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Operational Support Officer
HM Courts and Tribunals Service —Salford
- £25,582 a year
- Part-time
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
9d
Operational Support Grade - HMP Wymott Nights ( Prison Support Role)
Ministry of Justice —Preston
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
- Full-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
11d
Assistant Manager, Street Operations
Metropolitan Council —Heywood
- £89,232.00 - £144,830.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Employee assistance programme
- Life insurance
5d
Quality Development Officer (Lancashire)
HM Prison & Probation Service —Blackburn
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
12d
Business Support Officer
Kirklees Council —Huddersfield
- Full-time
- Microsoft Excel
- SharePoint
- IT
11d
Business Systems Analyst 1
Metropolitan Council —Heywood
- £76,356.80 - £123,926.40 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Access
- Word processing
- Employee assistance programme
- Life insurance
4d
Cyber Security Engineer
PayStream Accounting Services —Altrincham
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- English
- IT
- Communication skills
- Work from home
Quick apply
Education and Enforcement Officer
Rossendale Borough Council —Bacup
- £28,142 - £30,024 a year
- Weekend availability
- Organisational skills
- Communication skills
Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
Premises Manager
Rochdale Council —Rochdale
- £38,220 - £41,771 a year
- Full-time
- Maintenance
- Communication skills
- School
- Employee assistance programme
9d

I want to receive the latest job alerts for operational support grade in heywood, gtm

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operational support grade jobs near heywood, gtm

Customer Service Officer

HARTMANN -
Heywood

Apply Now

Job details

Part-time
1 day ago

Qualifications

Microsoft Excel
Sales
Customer service
Computer literacy
GCSE
Mentoring
Direct sales
IT
NVQ
Communication skills

Full job description

At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as a

Customer Service Officer

Part-time 20 hours per week, Monday to Friday

Heywood, Lancashire

HARTMANN UKI is one of the market leading health care companies providing customer tailored solution packages and products to the private sector. This is made possible because of our clinically effective products and dedicated support teams. We aim to work in partnership with Healthcare Professionals / Managers in the NHS and their Supply Chain team, Healthcare Wholesalers, Web-shops, Pharmacies and consumers providing products and services to meet clinical and budgetary needs.

Critical to this role is the requirement to attain versatility and mastery in all facets of Private Pay Sales. This includes understanding the various functionalities of the software and the complexities of the sales process. By achieving this level of expertise, the team will be fully empowered to operate independently and will have the necessary capacity to provide the necessary cover during any periods of absence, ultimately leading to increased productivity and a seamless workflow.

Duties & Responsibilities

As a first point of contact for HARTMANN, delivering exceptional customer service via telephone, email, EDI and all other customer touch points

Working in partnership with customers, offering a “best in class service” and be their first point of contact for all order and stock questions. Drawing support from colleagues within the operational team where necessary to provide excellent customer service and build strong working relationships.

Process a range of customer requests accurately inputting data, pricing, and delivery details, predominantly using SAP, CRM (Salesforce), Amazon platform along with Microsoft and other in-house software packages and systems

Manage customer queries, arising from any orders placed with HARTMANN or stock availability queries, draw on the supporting teams and work to build preventative solutions whenever possible

Communicate with customers to advise on new and relaunched products ensuring customer forecasting is provided and shared with supply chain colleagues. Also be aware of online campaigns to allow sales conversions for consumer orders

Support supply chain colleagues to ensure existing and phase out products are offered appropriately to your customers and sold from inventory when needed

Work effectively and with focus towards agreed targets and call measures whilst ensuring that queries are dealt with efficiently and to the highest standard possible

Provide customer solutions, to meet needs using appropriate questioning techniques and applying your product and process knowledge with a flexible, innovative approach

Professional and compassionate approach to customer care, supporting the customers’ needs and where appropriate able to generate sales in a regulated sales environment

To report to the first line manager any information received and of interest in relation to the market, competitor activity or changes in customers’ requirements

Understand and adhere to all regulatory guidelines that include GDPR, PCI compliance and others as the business requires

Make the best use of systems and product training, along with ongoing coaching / development discussions to enable continual building of competence and all skills necessary in this role

Provide support and assistance to colleagues through training, mentoring and sharing knowledge

Other Duties

Ensure compliance with all relevant company and legal policies and procedures
To carry out any other duties commensurate with the post as required
May be required to work away from home on rare occasions – e.g. exhibits, conferences, training events, customer visit

Person Specification

Qualifications

NVQ Level 2 or above in Customer Service and Sales or equivalent experience
Maths, English, GCSE A - C grade
IT literacy including Microsoft Excel.

Experience

Must have SAP skills and experience in a customer service role
Experience in internal and external direct sales background
Worked to and or exceeded KPI / Customer Service targets
Experience in a healthcare environment (desirable)

Skills & Attributes

Excellent customer service skills
Excellent written and verbal communication skills with the ability to adapt different styles to suit the audience and situation and to highlight the benefits of our products to meet individual requirements
Clear and articulate telephone manner and strong solution building initiative
Computer literate and willing to learn new computer systems
Identify leads for increased sales, seek opportunities to provide support to customers and use objection handling skills appropriately
Ability to work on own initiative as well as in a team demonstrating cooperation and supporting skills, ensuring a joined-up approach to service delivery
Ability to work under pressure to meet deadlines, adhere to schedules and targets whilst maintaining a high level of accuracy
Conscientious and flexible approach to work. An ability to multitask, prioritise work and focus on priorities
A working knowledge of GDPR, PCI compliance and equality and diversity
Able to build and maintain good working relationships with all internal and external partners
Confident, collaborative and enthusiastic approach to teamwork and compassionate customer care
Flexibility to adapt to changing demands and new organisational challenges with a positive, willing attitude

Closing date 30 June 2026

Apply Now

Refine Your Search

operational support grade jobs in heywood, gtm

Customer Service Officer

Operational Support Officer

Operational Support Grade - HMP Thorn Cross ( Prison Support Role)

Contract Support Officer - Preston

Healthcare Scientist Support Worker/ Medical Laboratory Assistant

Business Support Officer| Permanent| Full-Time

Intelligence Analyst

Operational Planning Support Coordinator

Operational Support Grade - HMP Garth ( Prison Support Role)

Operational Support Officer

Operational Support Grade - HMP Wymott Nights ( Prison Support Role)

IT Apprentice

Assistant Manager, Street Operations

Quality Development Officer (Lancashire)

Business Support Officer

Business Systems Analyst 1

Cyber Security Engineer

Education and Enforcement Officer

Service Manager

Premises Manager

I want to receive the latest job alerts for operational support grade in heywood, gtm

Related Searches

Explore jobs in more locations

Duties & Responsibilities

Person Specification

Jobseeker tools

Employer Tools

Browse

Stay Connected