Senior service associate Work, Jobs in Heywood (with Salaries)

Assistant Manager, Street Operations
Metropolitan Council —Heywood
- £89,232.00 - £144,830.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Windows
- Employee assistance programme
- Life insurance
8h
Senior Associate Heritage Consultant
Lofthouse Group —Manchester
- Leadership
12d
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Major Injury & Casualty Manchester – all experience levels
DWF —Manchester
- Full-time
- Hybrid work
Senior Associate, Shareholder Services
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- AI
Senior Specialist, Client Service Management
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Financial services
- Banking
Senior Biomedical Scientist Training Lead
Spire Healthcare —Manchester
- Part-time
- Laboratory experience
- Free parking
- Annual leave
Associate
Trowers & Hamlins LLP —Manchester
- Full-time
Associate Director - PMQS
Gateley —Manchester
- Business development
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
14d
Project Manager
Intertek —Manchester
- Laboratory experience
- Microsoft Office
- Project management
Quick apply
Senior Associate - Professional Risks (Data / Information Governance)
Markel Corporation —Manchester
- Full-time
- Communication skills
- Negotiation
Senior Associate, Client Processing
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Trainee Solicitor - Employment
LegalVision —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Sick pay
Quick apply
Senior Research Associate
Omnicom Health —Bollington
- Hybrid work
- Microsoft Office
- Master's degree
- Bachelor's degree
- Gym membership
5d
Senior Associate - Immigration
JMW Solicitors —Manchester
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Communication skills
Quick apply
Associate / Senior Associate - Environment
DWF —Manchester
- Full-time
- Communication skills
FX Overlay Senior Associate
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Supervising experience
- Bachelor's degree
- Accounting
PR Associate Partner
Open Partners —Manchester
- Hybrid work
- Negotiation
Quick apply
Senior Associate - Employment
DAC Beachcroft —Manchester
- Hybrid work
- Financial services
Quick apply
Senior Associate – Intellectual Property
Markel Corporation —Manchester
- Full-time
- Annual leave

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senior service associate jobs near heywood

Assistant Manager, Street Operations

Metropolitan Council -
Heywood

Apply Now

Job details

Full-time
£89,232.00 - £144,830.40 a year
8 hours ago

Benefits

Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Windows
Supervising experience
Project management
Presentation skills
Bachelor's degree
Driving
Contracts
Leadership
Communication skills
Negotiation

Full job description

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Assistant Manager of Street Operations is responsible for supervising the daily activities and overall performance of District Supervisors within District Street ensuring timely and safe delivery of bus transit services within the region.

This posting will be used to create an eligible list for eight (8) months.

What you would do in this job

Provide daily direction and counsel to District Supervisors; assign tasks and projects
Participate in establishing rules, standards, guidelines, and policies governing quality and quantity of work
Recruit, select, develop, counsel, discipline, and evaluate performance of employees
Monitor District Supervisors use of daily supervisor log (DSL), operating condition reports (OCR), Transit Master reports, and manage on time performance
Meet and negotiate with outside agencies as well as Metro Transit departments to plan long term projects, events, and service disruptions
Assist in organizing high profile special events, including the Minnesota State Fair, parades, etc.
Assist in organizing and operational planning support for present and future Bus Rapid Transit lines
Provide oversight of detour and passenger service information notices
Analyze, assign, monitor resolution of, and respond to customer service complaints
Partner with internal departments, Service Development, and Engineering & Facilities to develop and implement service changes, sector studies, and transit center designs
Coordinate scheduling of District Supervisors to maintain appropriate levels of coverage for bus transit services and substitutes for District Supervisors as needed
Represent the Street Operations department at service committee meetings and external public meetings
Accept both internal and external requests for service
Evaluate and create work orders for unscheduled bus service
Assist in planning department goals and objectives
Write routine reports, read and comment on engineering plans, and maintain proper correspondence
Act on behalf of the manager in their absence
Maintain and update Equipment inventory (Laptops, Radios, phones, Vans)
Work on other duties as assigned

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressive, responsible experience in transit, transportation, public safety, or closely related field and completed education in Business Administration or closely related field with one (1) year of verifiable lead/supervisory experience:

High school diploma/GED and eight (8) years of experience with one (1) year of verifiable lead/supervisory experience
Associate's degree and six (6) years of experience with one (1) year of verifiable lead/supervisory experience
Bachelor's degree and four (4) years of experience with one (1) year of verifiable lead/supervisory experience

Metropolitan Council Employees Only. Successful completion of any one of the following three Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the three programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Program

Number of years of supervisory experience program counts for

Metro Transit Leadership Academy

1 year

Project Management Development Program-12-month session

1 year

Four Learning Institute Certificates - (You must obtain all four certificates listed below)

Leading Self-Personal Effectiveness Certificate
Leading Self-Communication Certificate
Leading Self-Business Skills Certificate
Preparing for Supervisor Certificate

6 months

License Requirement: Valid driver's license and acceptable driving record

What additional skills and experience would be helpful in this job (desired qualifications):

Experience speaking in front of the public or presenting information to large groups of people
Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions
Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration
Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline)
Experience presenting to a high-level audience; small and large groups
Experience working with Suburban Transit Authorities (STA's)
Excellent problem analysis and resolution skills
Willingness to continue to grow, learn, and excel in a leadership/management role with the Metro Transit operations
Experience fostering equity, diversity, and inclusion competency and understanding

What knowledge, skills and abilities you should have within the first six months on the job:

Knowledge of management practices, principles of supervision, and performance management (coaching, counseling, staff development, performance improvement, discipline)
Knowledge of Federal, State and local laws and regulations relating to bus transportation
Knowledge of union contract administration
Effectively manages multiple, competing issues, makes sound decisions under pressure and prioritize responses for proper resolution
Basic skill level in Microsoft Word, Excel and other windows-based environments
Effective interpersonal communication skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of internal and external business partners which may include Metropolitan Council Presentations, Senior Staff presentations, and Community committee presentations
Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers
Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees
Ability to enforce established policies and procedures
Ability to manage and empathize with employee situations, setbacks and adversity within your team

What you can expect from us:

We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
We encourage our employees to develop their skills through on-site training and tuition reimbursement.
We provide a competitive salary, excellent benefits, and a good work/life balance.

Additional information

Union/Grade: Transit Managers and Supervisors (TMSA)/Grade H
FLSA Status: Exempt
Safety Sensitive: Yes, subject to random Non- DOT drug tests.

What your work environment would be: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions, and moderate noise.

What steps the recruitment process involves:

We review your minimum qualifications.
We review work record evaluations for ATU employees.
We rate your education and experience.
We conduct a structured panel interview.
We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a pre-employment physical, drug test and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a transfer physical, criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email [email protected].

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

Well@Work clinic
bus/rail pass valued at over $1200 per year
parking at many job locations
fitness centers at many job locations
Employee Assistance Program
extensive health and wellness programs and resources

Apply Now

Refine Your Search

senior service associate jobs in heywood

Assistant Manager, Street Operations

Senior Associate Heritage Consultant

Senior Resident Services Associate

Major Injury & Casualty Manchester – all experience levels

Senior Associate, Shareholder Services

Senior Specialist, Client Service Management

Senior Biomedical Scientist Training Lead

Associate

Associate Director - PMQS

Project Manager

Senior Associate - Professional Risks (Data / Information Governance)

Senior Associate, Client Processing

Trainee Solicitor - Employment

Senior Research Associate

Senior Associate - Immigration

Associate / Senior Associate - Environment

FX Overlay Senior Associate

PR Associate Partner

Senior Associate - Employment

Senior Associate – Intellectual Property

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