2nd line support engineer Work, Jobs in hickstead, wsx (with Salaries)

2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
10d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills
10d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply

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2nd Line Support Engineer

Uptime Solutions Ltd
Crawley

Quick apply

Job details

Full-time

Qualifications

Microsoft Windows Server
Azure
Windows
Analysis skills
VMWare
Communication skills

Full job description

2nd Line Engineer
Hybrid based - Crawley

What’s this role about?

As a 2nd line engineer you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast paced environment you will work with your team to provide market leading technical support.

Growth is important to us, your role will include mentoring junior peers but also being mentored by seniors to ensure continuous growth and development throughout the team.

What will I get up to day to day?

You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners.

Your everyday focus will include:

Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows Server 2008 R2, 2012, 2016,2019
- Windows 10 & 11
- VMware, Hyper-V
- Azure
- Microsoft 365
Network troubleshooting
Using our PSA platform to log and respond to support tickets
Identifying automation opportunities and proactive tasks resulting in exceptional levels of Uptime and reliability of client systems

What gets me the competitive edge?

Stand out from the pack with these things:

Experience working for a managed service provider
Knowledge of Autotask RMM or PSA
Being a people person, delivering support with a friendly and positive manner
Great communication skills, both verbally and in writing will be expected.

Working hours (weekly rotating)
7:45am - 4:15pm

8:30am - 5pm

9am - 5:30pm

9:30am - 6pm

11:30am - 8pm

You will also be required to work 1 in 4 weekends (days back in lieu)

Quick apply

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2nd line support engineer jobs in hickstead, wsx

2nd Line Support Engineer

First Line Support / Helpdesk Engineer - Hybrid

L2 Support Engineer

Trainee IT Support Engineer

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