Helpdesk coordinator Work, Jobs in Hickstead, Wsx (with Salaries)

Helpdesk Coordinator
Goldin Construction Ltd —Brighton and Hove
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
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Helpdesk Coordinator

Goldin Construction Ltd
Brighton and Hove

Quick apply

Job details

Permanent | Full-time
£28,500 a year
1 day ago

Benefits

Casual dress
Company pension
Company events
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
IT support
Construction
Roofing
Communication skills
Time management

Full job description

About us

Goldin Construction is a trusted, medium-sized company based in Brighton, specialising in commercial property maintenance and multi-trade services across the Southeast and London. Our work includes reactive and planned maintenance, refurbishments, repairs, and small-scale fitouts for a range of clients.

We pride ourselves on reliability, high standards, and building long-term relationships through consistent, quality service. Our team of skilled multi-traders and tradespeople are experienced in delivering efficient, safe, and professional results on every job.

We are currently looking for an organised and proactive Helpdesk Coordinator to join our office team. This vital role will focus heavily on coordinating our reactive roofing works and Planned Preventative Maintenance (PPMs), while supporting overall day-to-day operations. It’s a great opportunity to be part of a friendly, supportive company in a fast-paced, dynamic environment

Responsibilities

Roofing & Maintenance Coordination: Actively assist with the scheduling, tracking, and delivery of reactive roofing works and Planned Preventative Maintenance (PPM) schedules.
Act as the first point of contact by answering incoming phone calls and handling enquiries professionally
Monitor and respond to emails throughout the day, ensuring timely and accurate communication
Support the coordination and scheduling of engineers and field staff
Maintain and update internal trackers and job records
Prepare and send job documentation to clients, including reports, photos, and job sheets
Assign and issue upcoming jobs to engineers based on tracker and workload
Create and send invoices for completed works
Provide general administrative support to the office team and engineers as required

Skills

Experience: Previous administrative experience within the building, construction, or roofing sectors is preferred, but not essential
Excellent telephone manner and confident communication skills
Strong organisational and time management abilities
Ability to multitask and prioritise under pressure
Proficient in Microsoft Office (Outlook, Word, Excel)
Comfortable using scheduling/maintenance portals
High attention to detail and accuracy in data entry and invoicing
Problem-solving mindset with a proactive approach
Ability to work independently and as part of a team
Customer-focused with a professional and friendly attitude
Previous administrative experience (preferred)

If you're looking to grow your career within a supportive and fast-paced construction office environment, this is a great opportunity to join a friendly, professional team. At Goldin Construction, we value reliability and teamwork, and we offer real opportunities to take on more responsibility as you grow alongside the business.

Job Types: Full-time, Permanent

Pay: £28,500.00 per year

Benefits:

Casual dress
Company events
Company pension
Sick pay

Ability to commute/relocate:

Brighton and Hove BN2: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Quick apply

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