2nd line Work, Jobs in high wycombe (with Salaries)

2nd Line Support Analyst
Sharp —High Wycombe
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Life insurance
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
1d
1st & 2nd Line Support Team Leader
Converge Technology Solutions —Hemel Hempstead
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Windows
1d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Technical Customer Service Advisor
ArtiCAD Ltd —Watford
- £19,000 - £23,300 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- English
- Store discount
- Work from home
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
1d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
2d
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
IT Support Engineer
Astroscale —Didcot
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
6d
1st Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT Support Technician (SETSU) (SEROCU)
Thames Valley Police —Reading
- £29,501 a year
- Full-time
- Customer service
- IT
- Annual leave
22h
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
ICT Technician (Schools)
hireful —Hemel Hempstead
- £28,000 - £32,000 a year
- Microsoft Office
- IT
- School
Quick apply
8d
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
13d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills

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2nd Line Support Analyst

Sharp -
High Wycombe

Apply Now

Job details

Permanent | Full-time

Benefits

Discounted gym membership
Life insurance

Qualifications

Microsoft Windows Server
Azure
Operating systems
Firewall
Virtualisation
IT support
Communication skills

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

High Wycombe

Advert Closing Date:

Job Number:

JO-2604-2640

Work Type:

Permanent / Full Time

2nd Line Support Analyst in High Wycombe required

Location: High Wycombe

Hybrid working: 3x in the office, 2x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp IT Services is looking for a 2nd Line Support Analyst to join our helpdesk team in High Wycombe. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

What You’ll Get in Return

We value our people and invest in their growth. When you join Sharp IT Services, you’ll benefit from:

26 days of annual leave, plus bank holidays
life insurance, dental, and critical illness cover
O2 mobile discounts
Study support for relevant professional certifications
Discounted gym membership
A clear pathway for career development in a supportive environment

Ready to Apply?

This is a fantastic opportunity to join a professional and friendly team where your skills and ambition will be recognised and nurtured. If you're ready to make an impact and grow your IT career, apply now and become part of the Sharp IT Services team.

Apply Now

Refine Your Search

2nd line jobs in high wycombe

2nd Line Support Analyst

On-Site 1st/2nd Line Support Technician

1st & 2nd Line Support Team Leader

Tech Support Analyst

Technical Customer Service Advisor

Application Support Analyst

2nd Line IT Support Engineer

2nd Line Support Analyst

2nd / 3rd Line Security Analyst

1st/2nd Line IT Support Engineer - Farnborough

Technical Support Center Engineer

IT Support Engineer - Fixed Term

IT Support Engineer

1st Line Support Analyst

IT Support Technician (SETSU) (SEROCU)

2nd Line Technical Support Engineer

NOC 3rd Line Technical Team Leader

ICT Technician (Schools)

Infrastructure Support Engineer

Desktop Support Engineer

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