Role: Audit and Compliance Assistant
Location: High Wycombe
Hours: 37.5 hours per week, 9.00 am - 5.30 pm
We have a fantastic opportunity for an Audit and Compliance Assistant to join a dynamic and rapidly expanding insurance Broker based in High Wycombe.
You will be assit in the design, development and deliver an Operational and Compliance programme across the business. It will need to meet operational and business needs as well as meet the required standards of the Company Policy and Procedures, FCA standards and industry best practice.
You will be responsible for a wide range of tasks and therefore will need to be highly organised and able to work on your own initiative.
There is the potential to work for home two days a week, once there is an understanding of the job role and after successful completion of probation, although you must be prepared to travel to the office in High Wycombe to attend meetings and assist with audits when required.
Main duties:
· Assist withthe design and maintain compliance program for all employees.
· Communicate feedback with line managers relating to compliance findings and any changes in the industry.
· Ensure compliance records are updated and maintained.
· Maintain a good standard of service to the ‘Internal Customer’, supplying management information and feedback on a regular basis concerning compliance and business quality.
· Deal with all complaints in line with FCA guidelines and issue final responses to clients after signoff from a director.
· Keep the Director and other Senior Managers and HR Operations informed at all times of any non-compliance with the Company Code of Ethics, Equal Opportunities, Legislation or Company Policy & Procedures.
· Assist HR to ensure job descriptions are accurate, up to date and reviewed with the relevant Managers on an annual basis.
· Research and arrange external training as required following company procedures when compliance related.
· Keep up to date and work within industry best practice guidelines and standards by reading industry publications and using the internet.
· Maintain the compliance section of the Company intranet/drives.
· Competent management of the Compliance department
· Ensure the business complies with all external regulatory bodies and their requirements/recommendations.
· Report to Director on monthly confirming business related compliance activities.
· Actively manage the Company Compliance Monitoring Plan.
· Liaise with external Compliance Consultant.
· Manage health and safety within the office environment.
· Manage and update all company licences ensuring that the recorded information is accurate and policies continually remain in force.
· Complete internal audits as necessary to support business strategies and results including call monitoring, file audits and Quality Control
· Perform accurate and timely analytical reports in the form of spreadsheets and databases to demonstrate business quality control and compliance activity.
· Collate, develop and maintain reports to assist the development and quality of the business.
· Analyse business activity to identify trends and manage potential threats to the business prior to occurrence.
· Collate, develop, maintain and manage the consumer satisfaction survey projects ensuring all client responses are dealt with on an individual basis.
· Actively promote Treating Customers Fairly throughout the business
· Continually monitor content of company website, reporting any areas of concern.
· Monitor company documentation to ensure all correspondence are clear, concise and compliant reporting any areas of concern.
· Maintenance of the company breach registers and complaints system including any correspondence.
· Create and implement an induction programme for new staff (covering off things like introductions, office etiquette, health, and safety).
· Effective monitoring of the probationary review process by Team Leaders
· Identify training needs for all team members; assist in arranging courses and record completion.
· Identify ways in which processes and procedures can be streamlined and made more efficient.
· Actively participate in team meetings to share information and ideas to improve Company processes and customer service.
· Identify and escalate any issues to the Director, if required.
· If required, undertake any other duties as reasonably requested by the Director or leadership team.
This job description is not exhaustive and may require other ad hoc duties as required to support the business.
Essential Requirements:
You must have been Educated to GCSE level grades A-C (5 or equivalent) in Maths and English or have at least an NVQ Level 2 Qualification and have a previous proven background in either Audit, Compliance or Personal Lines Insurance.
Qualities we are looking for:
· Strong organizational skills – methodical, attention to detail and accuracy.
· Exceptional written communication skills, with the ability to draft letters / emails and documents from basic instructions.
· Excellent communication skills – clear and polite telephone manner, active listener and able to communicate effectively.
· Good time management skills and the ability to prioritise your own workload.
· Implement a proactive approach to work, seeing tasks through to completion.
· Be self-motivated and able to work on own initiative with minimal supervision.
· Understanding of Microsoft Office suite (Word, Excel, PowerPoint, Excel, Outlook & MS Teams).
· Have a calm, organised approach to work and ability to deal effectively with a wide range of tasks.
· Excellent interpersonal skills, diplomacy, and ability to work as part of a team.
· Flexible and adaptable to change.
· Confident, professional, approachable with a positive, can-do attitude.
· Able to professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
· Handle issues in the best interest of both customer and company.
· Continuously evaluate and identify opportunities to drive process improvements that positively influence the customer’s experience.
· Highly developed sense of integrity and commitment to customer satisfaction.
· Demonstrable passion for excellence with respect to treating and caring for customers.
· Ability to communicate clearly and professionally, both verbally and in writing to clients, insurers and other staff.
· Strong analytical skills and able to make decisions.
· Ability to actively listen, be empathetic and take ownership to meet and exceed customer expectations.
· Actively promote the core values of the business.
Due to the volume of enquires we require you to perform the skills tests that come with this application.
Recruitment companies emailing will automatically be rejected. Please do not email.
Job Type: Full-time
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
Education:
- GCSE or equivalent (required)
Experience:
- Audit, Compliance or Insurance: 1 year (required)
Work Location: In person
