Join the ITeach Team
At ITeach, we're passionate about helping schools make the most of technology. As a trusted IT support provider to schools across South Wales, we deliver reliable, responsive, and customer-focused IT services that enable teaching and learning to thrive.
We're looking for a proactive and enthusiastic School IT Technician to join our growing team. This is an excellent opportunity for someone who enjoys problem-solving, working with people, and making a genuine impact within education through technology.
You'll work closely with schools across the Cardiff area, providing both on-site and remote technical support to ensure that IT systems remain secure, reliable, and effective for staff and pupils alike.
The Role
No two days are the same. You could be helping a teacher connect classroom technology in the morning, deploying new devices for a school in the afternoon, and assisting with Microsoft 365 issues before the end of the day.
Key Responsibilities
· Diagnose and resolve hardware, software, network, and connectivity issues.
· Provide professional and customer-focused IT support to school staff.
· Deliver support remotely and on-site across multiple school locations.
· Log, manage, and update support tickets using our Helpdesk and CRM systems.
· Ensure support requests are resolved within agreed Service Level Agreements (SLAs).
· Build, configure, deploy and maintain PCs, laptops, software and other end-user devices.
· Support Windows, macOS, and ChromeOS environments.
· Assist users with Microsoft 365 and Google Workspace applications.
· Troubleshoot printers, scanners, photocopiers, and classroom audio-visual equipment.
· Assist with the deployment and management of mobile devices using MDM solutions.
· Support basic networking, wireless infrastructure, and IT security best practices.
· Work collaboratively with colleagues on larger projects and service improvements.
· Effectively prioritise and manage multiple tasks in a busy support environment.
Essential Qualifications
· Good general education including English and Mathematics GCSE
· Demonstrable IT knowledge and troubleshooting ability
OR
A relevant Level 2 qualification on the Credit and Qualifications Framework for Wales
Desirable Skills & Experience
The following skills and experience would be advantageous:
A-Level IT or equivalent qualification
Experience with Microsoft Intune and Autopilot
Experience using Mobile Device Management (MDM) platforms
Basic networking and server support knowledge
Wi-Fi troubleshooting and support experience
Understanding of cyber security and IT security best practices
Previous experience supporting schools or educational environments
About You
You'll thrive in this role if you:
Enjoy helping people solve problems
Take pride in delivering excellent customer service
Have a genuine interest in Technology
Like working in different environments and meeting new people
Are keen to learn and develop your skills
Are organised and able to manage competing priorities effectively
Can communicate confidently with both technical and non-technical users
Why join ITeach?
We believe that looking after our team is just as important as looking after our customers.
Benefits
✅ Company laptop and mobile phone allowance provided
✅ Medicash health plan
✅ Access to the Health Assured wellbeing platform
✅ 3 additional paid wellbeing days each year
✅ 27 days annual leave plus bank holidays, including 7 days allocated to our annual Christmas and New Year shutdown
✅ Business mileage reimbursement for travel to customer sites
✅ Company pension scheme
✅ A company vehicle or vehicle allowance will be provided following successful completion of probation. Business mileage is reimbursed during the 6-month probation period.
✅ Company uniform provided
✅ Regular company events and social activities
✅ Ongoing training and professional development opportunities
Essential Information
Location: Cardiff-based with travel to local schools
Contract Type: Permanent
Hours: Full-time, 37.5 hours per week (Term-time available))
Salary: Salary: £25,000 per annum plus private plan, wellbeing days, company vehicle/allowance (post-probation) and excellent training opportunities.
Driving Licence: Full UK driving licence required
Right to Work Applicants must have the right to work in the UK
DBS Requirement: Enhanced DBS check required
Safeguarding Statement
ITeach is committed to safeguarding and promoting the welfare of children and young people. We expect all employees to share this commitment.
All appointments are subject to satisfactory pre-employment checks, including an Enhanced DBS check, satisfactory references, right-to-work verification, and any other checks required in accordance with current safeguarding legislation and guidance.
Equality, Diversity and Inclusion
ITeach is proud to be an Equal Opportunities Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity, fairness, and respect.
We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
We are committed to making reasonable adjustments throughout the recruitment process and during employment where required.
Pay: £25,000.00 per year
Benefits:
- Additional leave
- Company car
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Experience:
- IT support: 2 years (preferred)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
