About Learna
Learna delivers flexible online postgraduate education to healthcare professionals worldwide. Our portfolio includes more than fifty specialist programmes, designed and delivered by experienced clinicians and educators. We are expanding our offering in line with evolving healthcare needs while maintaining a strong focus on quality, learner experience, and operational discipline.
Purpose of the Role
The Creative Marketing Support Assistant will support the delivery of creative marketing activity across Learna’s digital channels, with a strong focus on video content, social media, and creative campaign support. This role is ideally suited to a recent graduate, someone with one to two years of experience in marketing or content creation, or a student completing a placement year.
The successful candidate will help bring campaigns to life through short-form video, social content creation, basic design support, and day-to-day marketing assistance. The role offers an excellent opportunity to gain hands-on experience in a fast-paced marketing team, working across multiple digital platforms and creative projects.
Responsibilities
Creative and Video Support
- Assist in the creation of engaging short-form video content for platforms including Instagram, TikTok, LinkedIn, Facebook, and YouTube.
- Create simple graphics, social assets, and video thumbnails aligned with Learna brand guidelines.
- Assist with repurposing existing content into new creative formats across multiple channels.
- Support the organisation and management of creative assets including videos, imagery, and campaign files.
- Stay up to date with social media trends, video styles, and platform updates to support creative campaign ideas.
Social Media Support
- Monitor and respond to comments, messages, and queries across social media platforms in a timely and professional manner.
- Monitor and respond to direct messages and inboxes to ensure consistent, responsive communication with prospective and current students.
- Assist with scheduling social media posts using Metricool, ensuring accuracy and consistency with the campaign calendar.
- Support the creation of social media captions and content tailored to different audiences and platforms.
- Assist with live social coverage during events, webinars, filming days, or campaign launches where required.
Email and Campaign Support
- Manage incoming responses to the marketing inboxes, ensuring queries are answered, or emails are directed to the appropriate team.
- Assist with compiling marketing emails for scheduling, ensuring layouts are accurate and aligned with campaign objectives.
- Support campaign delivery by preparing creative assets and content for use across email and digital channels.
- Assist with basic reporting on campaign performance across social media, email marketing, and video content.
Online Reputation Monitoring and Support
- Monitor and manage responses to Trustpilot and Google reviews, maintaining a professional and supportive tone in all communications.
- Flag any issues or patterns of feedback to the wider marketing and admissions teams for action.
- Monitor online communities for opportunities for Learna to embed knowledge, and give feedback to the wider marketing team for campaign planning.
Website Updates
- Assist with routine website updates, such as editing copy, uploading assets, or checking content for accuracy and consistency.
- Support the marketing team in ensuring all website content remains up-to-date and user-friendly.
General Marketing Support
- Provide administrative support to the marketing team as required, ensuring smooth delivery of campaigns and day-to-day activity.
- Assist with reporting tasks, compiling basic performance updates for social, email, and website activity.
- Support colleagues with ad hoc tasks and projects to ensure the overall effectiveness of the marketing function.
Essential Skills
- Strong communication and writing skills
- Creativity and an eye for engaging content
- Good organisational skills and attention to detail
- Confidence using social media platforms
- Experience with Canva or similar design tools
- Basic video editing experience
- A proactive attitude and willingness to learn
Desirable
- Experience creating content for TikTok, Instagram Reels, or YouTube Shorts
- Familiarity with social media scheduling tools
- Knowledge of email marketing platforms
- Experience managing social media accounts or creating content for a brand
Please note: This document outlines the key responsibilities of the Creative Marketing Support Assistant role. It should be used as a guide and reference, but flexibility and adaptability are expected as business strategies evolve over time. The role may require you to undertake other duties not listed in this document as deemed necessary by the company.
How We Work at Learna
Our culture is grounded in our CREDO values:
- Collaboration – we work together and build inclusive teams.
- Respect – we trust and empower people to make decisions and succeed.
- Empowerment – we take ownership, learn, and support one another.
- Dedication – we are committed and strive for excellence.
- Outcomes - we focus on impact, delivering quality, innovation, and meaningful results.
Colleague Benefits
- Electric car scheme
- Bike to Work scheme
- Occupational Health support
- 24/7 Employee Assistance Programme (EAP)
- Flexible and hybrid working arrangements
- 33 days’ holiday (inclusive of bank holidays)
- Auto-enrolment pension with employer contributions
- Free hot and cold beverages in the office
- Secure, free office parking
- Continuous learning and development opportunities
- Regular social, well-being, and fundraising events
Equal Opportunities and Safeguarding
We welcome applications from all backgrounds and communities. We are committed to building an inclusive workplace and running fair, consistent processes. Offers are subject to right-to-work and background checks appropriate to the role. Personal data is handled in line with GDPR.
How to Apply
Please send your CV and a short cover note highlighting your relevant experience. If you require any adjustments during the recruitment process, please let us know and we will accommodate where possible.
Job Close: Wednesday the 1st of July 2026
Interviews: Friday the 3rd of July.
We reserve the right to close this vacancy early should we receive an appropriate volume of applications. Therefore, we encourage interested candidates to apply as soon as possible to avoid disappointment.
Job Type: Full-time
Pay: From £26,400.00 per year
Work Location: Hybrid remote in Cardiff CF14 5GF
