Loan servicing specialist Work, Jobs in Highgate, Gtl (with Salaries)

Collections Specialist
Updraft —London
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
Quick apply
Servicing and Arrears Specialist
Landbay Partners —London
- Time management
- Life insurance
Servicing and Arrears Specialist
LANDBAY —London
- Time management
- Life insurance
Quick apply
PPC Specialist
the7stars and Bountiful Cow —London
- Hybrid work
- Mentoring
- Employee assistance programme
- Gym membership
Quick apply
10d
Broker Support Specialist
Gallagher Re —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Life insurance
Loan Officer
Shawbrook —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
9d
Loans Officer
Hampshire Trust Bank —London
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
Operations Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Doctoral degree
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
14d
Investment Administrator - Client Data & Payments
Arbuthnot Latham —London
- Microsoft Excel
- Communication skills
Client Delivery Manager
Finova —London
- Hybrid work
- Travel
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
10d
Safety & Compliance Maintenance Specialist
Kitt —London
- £36,500 - £46,000 a year
- Full-time
- Basic maths
- Maintenance
- Plumbing
Quick apply
Senior Customer Success Account Manager (12-month FTC)
Finova —London
- Hybrid work
- Financial services
- Annual leave
- Employee assistance programme
Associate/Senior Associate Lending Solutions Asset Management
Arrow Global Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
4d
Private Banker - Middle East and North Africa
Barclays —London
- Banking
- Negotiation
Wholesale Lending Business Readiness Director
Barclays —London
- Analysis skills
- Organisational skills
- Agile
9d
Product Switch Account Manager
Enra Specialist Finance —Watford
- Customer service
- Financial services
- Negotiation
7d
Account Manager
Gallagher —London
- Microsoft Excel
- Organisational skills
- Communication skills
- Employee stock purchase plan
- Life insurance
9d
Account Manager/Senior Account Manager, Health (Policy)
MHP Group —London
- Hybrid work
- Project management
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Development Surveyor
Enra Specialist Finance —Watford
- Analysis skills
- Project management
- Presentation skills
- Annual leave
6d
Director, Lending Specialist
Sotheby's —London
- Sales
- Master's degree
- Analysis skills

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Collections Specialist

Updraft
London

Quick apply

Job details

Full-time

Qualifications

Financial services
AI
Communication skills

Full job description

The role will support Updraft’s treatment of customers in financial difficulty through high-quality, empathetic customer interactions across Collections & Recoveries. The successful candidate will work directly with customers to understand their circumstances, provide appropriate support solutions, and help deliver positive customer and business outcomes within regulatory requirements.

The role covers pre-arrears, collections, recoveries, debt management plans, IVAs, vulnerable customer treatment and general customer service.

We’re looking for someone with strong collections experience who is also confident using AI tools and prompting techniques to improve customer conversations, workflows, and operational efficiency. The successful candidate will help identify opportunities to streamline processes, improve communication quality, and support automation initiatives while remaining hands-on in customer interactions.

This position is ideal for someone with experience in Collections & Recoveries within consumer lending or financial services, particularly in fast-paced, technology-driven environments.

Key Responsibilities:

Handle inbound and outbound customer conversations relating to arrears, repayments, and financial difficulty
Support customers with appropriate repayment solutions and forbearance options based on their circumstances
Deliver fair and empathetic treatment to vulnerable customers in line with regulatory expectations
Manage customer interactions across collections, servicing, debt management plans, and IVAs
Use AI tools and prompting techniques to improve communication quality, efficiency, and customer outcomes
Help identify opportunities for automation and process improvement within collections operations
Work closely with Operations, Product, and Engineering teams to support improvements to customer journeys and internal tooling
Maintain accurate customer records and ensure all activity is completed compliantly
Contribute ideas to improve team performance, customer experience, and operational effectiveness

Requirements

Experience working in Collections & Recoveries within consumer lending or financial services
Strong communication skills with the ability to handle sensitive customer conversations professionally and empathetically
Experience supporting customers in financial difficulty and understanding vulnerable customer treatment
Interest in AI tools, prompt engineering, and process automation
Comfortable using technology and learning new systems quickly
Proactive, hands-on approach with strong attention to detail
Ability to work effectively in a fast-paced environment
Fintech or digital financial services experience is desirable
Previous experience with consumer finance, particularly in credit cards, personal loans, or buy-now-pay-later products

Benefits

Competitive salary and performance-based bonuses
Flexible working arrangements; we follow a hybrid work culture

Quick apply

Refine Your Search

loan servicing specialist jobs in highgate, gtl

Collections Specialist

Servicing and Arrears Specialist

Servicing and Arrears Specialist

PPC Specialist

Broker Support Specialist

Loan Officer

Loans Officer

Operations Administrator

Investment Administrator - Client Data & Payments

Client Delivery Manager

Safety & Compliance Maintenance Specialist

Senior Customer Success Account Manager (12-month FTC)

Associate/Senior Associate Lending Solutions Asset Management

Private Banker - Middle East and North Africa

Wholesale Lending Business Readiness Director

Product Switch Account Manager

Account Manager

Account Manager/Senior Account Manager, Health (Policy)

Development Surveyor

Director, Lending Specialist

I want to receive the latest job alerts for loan servicing specialist in highgate, gtl

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