workforce manager Work, Jobs in highgate, gtl (with Salaries)

Patient Experience Manager
Whittington Health NHS Trust —London
- £47,951 - £56,863 a year
- Full-time
- Leadership
4d
Exams Change Manager
British Council —London
- £38,820 - £46,100 a year
- Remote
- English
- Project management
- Computer networking
14d
Senior Workforce Operations Manager
Growwlancer Corporate Solutions —London
- £5,700 - £7,500 a month
- Full-time
- Management
- Supervising experience
- Human resources
Quick apply
9d
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
2d
Relationship Manager
Lloyds Banking Group —London
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
2d
Workforce Manager (2 Year FTC)
Bouygues Construction —Tilbury
- Full-time
- Management
- Microsoft Office
- Administrative experience
Senior Customer Resolution Officer
City of Westminster Council —Westminster
- £42,912 - £46,854 a year
- Temporary
- Customer service
- English
- Bachelor's degree
10d
Assistant Facilities Manager
JLL —London
2d
Senior People Operations Manager
Shack Events —London
- From £45,000 a year
- Weekend availability
- Bar
- Management
- Supervising experience
- Work from home
- Gym membership
Quick apply
Continuous Improvement and Training Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Full-time
- IT
- Employee discount
Apprenticeships Officer
Hackney Borough Council —Hackney
- £46,854 - £47,925 a year
- Full-time
Training and Workforce Development Manager
Nacro —London
- £51,898 - £53,455 a year
- Full-time
- Hybrid work
- Management
- Project management
- Presentation skills
Quick apply
Publicist, Columbia Records UK
Sony Music Entertainment Canada —London
1d
Information Sharing Officer
Haringey Council —London
- £35,520 - £36,585 a year
- IT
- Communication skills
4d
Volunteer Coordinator
Citizens Advice —East London
- £37.13 an hour
- Hybrid work
- Organisational skills
- Communication skills
5d
London - People Partner
Itsu —London
- Full-time
- Quick service & fast food restaurant
3d
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Housing Team Manager
City of Westminster Council —Westminster
- £42,912 - £49,155 a year
- Communication skills
4d
Workforce Planning Manager
ABM —Hounslow
- Full-time
- Microsoft Excel
- Management
- IT
- Annual leave
Health & Safety Manager – Luxury Estate & Hospitality Operations
Splendid Works —Windsor
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
10d

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workforce manager jobs near highgate, gtl

Patient Experience Manager

Whittington Health NHS Trust -
London

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Job details

Full-time
£47,951 - £56,863 a year
4 days ago

Qualifications

Leadership

Full job description

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Lead on patient experience feedback, including delivery of the Friends and Family Test (FFT) and development of surveys via the IQVIA portal.Manage contracts and relationships with FFT and national survey providers on behalf of the Head of Patient Experience.Analyse national survey data, producing reports, identifying key issues, and driving improvement actions.Produce regular reports (monthly, quarterly, annual) highlighting insights, learning, and actions.Support report writing and ensure timely feedback is shared with services.Engage patients, carers, and seldom-heard groups to gather meaningful feedback through a range of methods.Provide leadership to the Patient Experience and Voluntary Services Team.Continuously improve feedback systems to ensure data is effective and actionable.Coordinate the Patient Experience Group, including agenda setting and minuting.Lead and support improvement projects based on feedback, ensuring co-design with patients.Manage the Patient Experience inbox, ensuring timely and professional responses.Support clinical teams to meet targets through training, advice, and hands-on support where needed.

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

The Patient Experience Manager is responsible for supporting the Patient Experience and Voluntary Services team to ensure that patients, their relatives, carers and members of the public are given every opportunity to engage with our services and provide feedback about their experience and that the Trust learns and improves as a result of those experiences.

The Patient Experience Manager in conjunction with the Head of Patient Experience will lead on a range of initiatives to ensure that we involve our community and in particular seldom heard groups, enabling them to feedback effectively and support staff to translate their results from FFT, complaints and national surveys into meaningful practical actions to generate improvements.

Supporting all patient experience feedback particularly the roll out of the Friends and Family Test (FFT) and develop new surveys using our FFT portal – IQVIA.
Overseeing the contract and relationship with the Friends and Family Test & National survey programme providers on behalf of the Head of Patient Experience.
Ensuring there is analysis of all national surveys including the development of reports and bespoke action plans, identifying problematic areas and negotiating improvements.
Produce regular (monthly, quarterly, annual) reports which highlight patient experience information, learning and actions to improve.
Assist in the writing of reports and feeding back to services about the information received.
Actively engage members of the public in using electronic, and paper surveys and learning from their experiences, particularly seldom heard groups.
Providing leadership and management to the Patient Experience and Voluntary Services Team.

Apply Now

Refine Your Search

workforce manager jobs in highgate, gtl

Patient Experience Manager

Exams Change Manager

Senior Workforce Operations Manager

Applications Support Manager

Relationship Manager

Workforce Manager (2 Year FTC)

Senior Customer Resolution Officer

Assistant Facilities Manager

Senior People Operations Manager

Continuous Improvement and Training Manager

Apprenticeships Officer

Training and Workforce Development Manager

Publicist, Columbia Records UK

Information Sharing Officer

Volunteer Coordinator

London - People Partner

Head of CS - Under 18s Services

Housing Team Manager

Workforce Planning Manager

Health & Safety Manager – Luxury Estate & Hospitality Operations

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