Receptionist Work, Jobs in Highland (with Salaries)

Hotel Receptionist
Highland Hotel Strathpeffer —Strathpeffer
- £12.71 - £12.81 an hour
- 8 hour shift
- Bilingual
- Hospitality
- Customer service
Quick apply
Live in general assistant
Royal Hotel —Dingwall
- From £12.71 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
Quick apply

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Pets at Home —Inverness
Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
£12.71 an hour
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Hotel Receptionist

Highland Hotel Strathpeffer
Strathpeffer

Quick apply

Job details

Full-time
£12.71 - £12.81 an hour

Qualifications

Bilingual
Hospitality
Guest relations
Multilingual
Customer service
Organisational skills
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Overview
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team working 4 x 8 hour shifts per week on a rota basis. Must be able to work weekends and early and late shifts. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, where organisational skills and guest relations are paramount. Multilingual or bilingual abilities are highly desirable to assist our diverse clientele.

Duties

Greet guests warmly upon arrival and assist with the check-in and check-out procedures
Manage guest reservations, cancellations, and modifications efficiently
Handle guest enquiries via phone, email, or in person with professionalism and courtesy
Provide information about hotel services, local attractions, and amenities to enhance guest experience
Maintain accurate records of guest details and billing information
Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
Process payments accurately using the hotel’s booking system
Address guest complaints promptly and escalate issues when necessary to ensure satisfaction
Uphold hotel policies and procedures to maintain a safe and welcoming environment for all guests

Experience

Previous experience in a hotel reception or customer service role is preferred but not essential; training will be provided
Strong communication skills, including phone etiquette and interpersonal abilities
Multilingual or bilingual skills are highly advantageous for serving our diverse guest base
Knowledge of hospitality standards and guest services is beneficial
Organised with the ability to multitask efficiently in a fast-paced environment
Friendly, approachable demeanour with a professional appearance

This position offers an engaging work environment where excellent organisational skills and a genuine passion for hospitality are valued. We welcome applicants who are eager to deliver outstanding guest experiences while contributing positively to our team.

Job Type: Full-time

Pay: £12.71-£12.81 per hour

Work Location: In person

Quick apply

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