Are you a driven, enthusiastic and motivated Customer Service Advisor? Can you deliver a 5-star customer service? Would you like the opportunity to work for a premier brand on a temporary basis?
Ipswich Volkswagen is currently seeking a Service Advisor to join our team on a 12-month fixed-term contract (maternity cover). This is a fantastic opportunity to gain experience with a prestigious brand while supporting our Service Department during a colleague’s maternity leave.
What will I be responsible for?
As a Service Advisor (Fixed-Term Maternity Cover), you’ll be part of the aftersales team, supporting the service department by handling all inbound calls/outbound calls. You’ll play a key role in reducing booking wait times and enhancing the customer experience.
You’ll deliver efficient, courteous service, ensuring appointments are booked in line with Marriott Motor Group processes. You’ll liaise with professionals across the aftersales department to help meet performance targets.
Key responsibilities include:
- Handling all inbound service booking calls at site level
- Returning voicemails and missed calls related to service bookings daily
- Processing internet service booking enquiries
- Managing the Brand ‘service lead inbox’ and arranging bookings
- Handling RTC online booking requests and confirmation follow-ups
- Arranging customer appointments and alternative transport when needed
- Following a standardised booking process for consistency
- Providing admin support to the service and parts department
- Supporting service desk operations when required
- Promoting service plans to customers
- Verifying vehicle eligibility for ‘connected car’ activation
Could this be the ideal role for me?
We’re looking for someone smartly presented, conscientious, and an excellent communicator. You’ll be highly organised, efficient, and able to build rapport with customers and colleagues alike. Integrity and honest dealing are essential.
This is a temporary opportunity ideal for someone looking to gain experience in a fast-paced, customer-focused environment.
If you have the skills, aptitude, and attitude to be our Service Advisor, we’d love to hear from you — please click APPLY now!
Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential
Pay: £30,500.00-£31,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
