Customer support & client services managers Work, Jobs in Highwoods, Ess (with Salaries)

Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
8d
Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Head of Customer Growth
Fred. Olsen Travel —Ipswich
- Monday to Friday
- Sales
- Customer service
- Hotel
- Employee discount
3d
Associate Support Manager
Tait —Haverhill
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
9h
Customer Sales Manager
Greene King —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
2d
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Multinational Service Team Leader
QBE —Chelmsford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
2d

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customer support & client services managers jobs near highwoods, ess

Customer Services Team Leader

Eastlight Community Homes -
Braintree

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Job details

Full-time
£38,333 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service
Leadership

Full job description

The Role

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader, you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

In this role you will manage the team by conducting performance reviews, coaching, and training. You will handle escalated customer issues, monitor interactions for quality improvement, and collaborate with other departments to optimise processes. Your duties will also involve managing staffing levels during busy periods, promoting a customer-first mindset with an emphasis on first-time resolution, engaging customers through social media, identifying service improvement opportunities, and supporting frontline duties.

To succeed, you will need proven customer service experience as well as a keen interest in developing your leadership skills. Excellent communication, problem-solving, and decision-making abilities are essential, as is the capacity to handle complex customer issues and manage multiple priorities. You’ll also have experience using customer feedback to drive ongoing improvements.

Benefits and Compensation

To demonstrate our commitment to you, we have developed a sector leading total rewards package:

£38,333 per annum
Permanent contract, full-time 37 hours per week
Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
30 days annual leave plus bank holidays
Annual wellbeing grant of £200 per annum – Subject to eligibility
Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
A healthcare cash plan, life assurance
Formal qualifications and paid professional membership

Next Steps

At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.

Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact [email protected]

Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

Closing Date: 25th June 2026 at 23:59

Interview Date: Interviews are expected to be held on 2nd or 3rd July 2026 in person at Braintree Hub.

Shortlisted applicants will be asked to complete an assessment prior/during their interview to help with the selection process.

Apply Now

Refine Your Search

customer support & client services managers jobs in highwoods, ess

Customer Services Team Leader

Customer Service Manager (Haulage / Logistics)

Head of Customer Growth

Associate Support Manager

Customer Sales Manager

Support Manager

Multinational Service Team Leader

Other jobs to consider

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