Delivery director Work, Jobs in Highwoods, Ess (with Salaries)

Director Services & Delivery
Itron —Martlesham
- Full-time
- Sales
- Master's degree
- Analysis skills
22h
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Director Services & Delivery

Itron -
Martlesham

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Job details

Full-time
22 hours ago

Qualifications

Sales
Master's degree
Analysis skills
Scalability
Agile
SaaS
Business
Leadership
Communication skills

Full job description

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

The Director of Services & Delivery is a strategic, customer-centric leader responsible for delivering high-quality services and measurable business outcomes across EMEA and APAC. This role combines financial accountability, operational excellence, and inclusive team leadership to ensure strong customer success and sustainable growth in a Utilities & Energy technology environment.

Duties & Responsibilities

Lead a proactive, customer-centric engagement strategy across EMEA and APAC to drive measurable customer success and long-term value realization.

Own financial performance, including revenue, margin optimization, forecasting, and cost management, with an accountable and data-driven mindset.

Partner with Customer Management Executives (CMEs) to expand revenue and margin within existing (brownfield) customers through collaborative growth strategies.

Lead and develop Services and CSSD delivery teams, fostering an inclusive, high-performing, and agile culture focused on quality, accountability, and innovation.

Define and deliver scalable, sustainable service offerings aligned to customer outcomes and evolving Utilities & Energy industry needs.

Act as the voice of the customer, ensuring feedback and insights influence product roadmap, service evolution, and strategic priorities.

Ensure contractual, regulatory, and governance compliance, minimizing risk while maintaining operational excellence and trust.

Design and implement staffing models and delivery structures to support efficient, high-quality service execution across regions.

Drive continuous improvement and innovation in service delivery, customer engagement, and operational processes.

Ensure all efforts are closely aligned to the global Customer Success framework and business processes, driving consistency and effectiveness, while incorporating regional flexibility and intentional design to ensure customer objectives are met.

Required Skills & Experience

Proven leadership experience in services delivery, customer success, or professional services within a technology organization.

Experience managing regional or global teams, ideally across EMEA and APAC, with a collaborative and inclusive leadership approach.

Strong financial and commercial acumen, including revenue ownership, margin management, and cost optimization.

Demonstrated ability to grow existing customer accounts while maintaining a customer-centric, value-driven approach.

Experience building and leading high-performing, diverse teams with a focus on coaching, accountability, and inclusion.

Strong understanding of enterprise service delivery, customer lifecycle management, and outcome-based engagement models.

Ability to work cross-functionally with Sales, Product, Finance, Legal, and Operations to align priorities and deliver results.

Excellent communication and stakeholder management skills with an authentic and collaborative leadership style.

Strong analytical and problem-solving capabilities with an agile and innovative mindset.

Preferred Skills & Experience

Experience in the Utilities & Energy sector or similar complex, regulated industries.

Familiarity with SaaS, managed services, or recurring revenue models.

Track record of driving service transformation, standardization, and scalability.

Experience aligning customer needs with product strategy and roadmap development.

Advanced degree (e.g., MBA) or relevant certifications in operations, delivery, or program management.

#LI-JP1

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email [email protected].

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com

Apply Now

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