Service navigator Work, Jobs in Highwoods, Ess (with Salaries)

Receptionist / Care Navigator
PrimaryCareCareers —Ardleigh
- Customer service
- Front desk
- IT
- Annual leave
1d
Receptionist/Care Navigator
PrimaryCareCareers —Tiptree
- Customer service
- Front desk
- IT
- Flexible schedule
Mental Health Support Worker
Together for Mental Wellbeing —Bury St. Edmunds
- £24,968.26 a year
- Weekend availability
- In-person
- Store discount
- Paid training
Quick apply
1d
Healthcare Assistant
PrimaryCareCareers —Ipswich
- Computer literacy
- BLS Certification
- Communication skills
- Annual leave

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Receptionist / Care Navigator
PrimaryCareCareers —Ardleigh
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries…
1d
Receptionist/Care Navigator
PrimaryCareCareers —Tiptree
Answering telephone calls and responding to patient enquiries. Tiptree Medical Centre is looking for a friendly, organised, and professional receptionist to…

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service navigator jobs near highwoods, ess

Receptionist / Care Navigator

PrimaryCareCareers -
Ardleigh

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Job details

Permanent
1 day ago

Benefits

Annual leave

Qualifications

Customer service
Front desk
IT
Communication skills

Full job description

About the Role

Ardleigh Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team ,on a part-time basis, for 16 hours per week on Mondays and Tuesdays, plus cover for annual leave and sickness. The standard hours to be worked are:

Monday: 7.30am - 6.30pm
Tuesday: 12.30pm - 6.00pm

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Greeting and directing all patients.
Assist with total triage administration
Process personal, telephone and e-requests for appointments
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Initiate contact with and respond to, requests from patients, team members and external agencies
Accepting and handing out letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Accurately maintaining patient database and records, photocopying, filing and scanning.
Undertake a broad spectrum of administrative duties commensurate with the role

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Excellent communication skills
Previous medical or healthcare receptionist experience is desirable.
Flexibility to cover annual leave and sickness

Flexibility is essential, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

Ardleigh Surgery is a well-established and highly regarded GP practice, serving a patient population of approximately 7,500 across North Essex. Situated on the edge of the picturesque Constable Country, the practice offers the benefits of rural community healthcare while remaining within easy reach of Colchester and surrounding areas. We are committed to delivering safe, effective and patient-centred care, supported by an experienced multidisciplinary team of GPs, nurses, healthcare professionals and administrative staff. As a training practice, we actively support the development of future healthcare professionals and foster a culture of continuous learning and professional growth. Ardleigh Surgery has a long-standing reputation for providing high-quality primary care and maintaining strong relationships with our patients and local community. We pride ourselves on being a supportive, friendly and forward-thinking workplace where staff are valued and encouraged to develop their skills and careers.

Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions

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