reporting analyst Work, Jobs in hillington, glg (with Salaries)

Quality Analyst / Complaint Handler
Resolvecall —Paisley
- £25,021 a year
- 8 hour shift
- Customer service
- Continuous improvement
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d
Laboratory Assistant
Edrington —Glasgow
- Up to £31 an hour
- Laboratory experience
- Communication skills
- Store discount
- Employee discount
11d
Portfolio Risk Reporting Analyst
Barclays —Glasgow
- Microsoft Excel
- Continuous improvement
3d
Asset & Reporting Analyst - 6 months FTC
SMS —Glasgow
- £0.01 a day
- Monday to Friday
- Hybrid work
- Microsoft Excel
- SQL
- Presentation skills
- Annual leave
- Life insurance
Quick apply
9d
Asset & Reporting Analyst - 6 months FTC
Smart Metering Systems —Glasgow
- Monday to Friday
- Hybrid work
- Microsoft Excel
- SQL
- Presentation skills
- Life insurance
9d
Senior Analyst (Regulatory Reporting)
Iberdrola Group —Glasgow
- £55,280 - £68,750 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee discount
3d
Transformation PMO Analyst
Equans —North Lanarkshire
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Lead Data Analyst
SSE —Glasgow
- £69,105 - £81,406 a year
- Analysis skills
- Agile
- IT
- Employee discount
- Gym membership
4d
PMO Analyst - S4
Weir Group —Glasgow
- Full-time
- Hybrid work
- ERP systems
- Organisational skills
- Agile
IFS Project & Procurement Support Analyst
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
9d
Service Delivery Business Analyst (IT)
Peak Scientific —Glasgow
- ERP systems
- Bachelor's degree
- AI
IFS Support Analyst - Finance
March —Glasgow
- £0.01 a year
- ERP systems
- Communication skills
Quick apply
10d
Business Analyst- BI
Aggreko —Glasgow
- Full-time
- SQL
- Communication skills
- Annual leave
- Employee assistance programme
Senior Information Analyst - Research and Innovation
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Liquidity Reporting RFM Analyst
Morgan Stanley —Glasgow
- Full-time
- Communication skills
HRIS Analyst
Coherent Corp. —Glasgow
- Full-time
- Oracle
- Computer Science
- Bachelor's degree
Quality Assurance Analyst
Shawbrook —Glasgow
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee assistance programme
- Employee discount
2d
Technical Business Analyst
Iberdrola Group —Glasgow
- From £50,400 a year
- Computer Science
- Engineering
- Master's degree
- Annual leave
- Employee discount
1d
Applications Support Developer (PHP)
Fleet Alliance —Glasgow
- From £50,000 a year
- Oracle
- SQL
- JavaScript
- Gym membership
Quick apply
Solutions Analyst III - Payments Technology - UAT
JPMorganChase —Glasgow
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree

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Quality Analyst / Complaint Handler

Resolvecall -
Paisley

Quick apply

Job details

Permanent | Full-time
£25,021 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Numeracy
Quality assurance
Continuous improvement
Root cause analysis
Communication skills

Full job description

Quality Analyst/ Complaint Handler

SALARY:

Annual: £25,021

SHIFTS: 37.5 hours per week. 5 x 8-hour shifts (Mon-Fri): 08:30 until 17:00

LOCATION: Office based in Paisley. (PA1)

ABOUT US:

With over 30 years’ multi-sector experience, Resolvecall is an award-winning credit management business, delivering end-to-end customer solutions across the UK credit sector, including Banking, Financial, Government, Utilities, and Debt Purchase sectors.

ROLE:

We are excited to announce an opportunity for a highly experienced and motivated individual to join our compliance team in a hybrid role. This role will be covering both quality assurance of customer interactions and managing customer complaints. This critical role involves oversight of the customer touch points inclusive of telephone and field visit recordings. This includes the completion of assessment, reporting of results/ providing feedback to agents, managers and clients and hosting internal and external call calibrations to ensure consistency in approach. The successful candidate will ensure all quality checks are completed within timeframes including feedback and reporting. You will also be responsible for identifying performance trends and agreeing solutions for improvements to be made.

This role also involves overseeing all customer complaints including management and investigation through to provision of final response in writing. The successful candidate will ensure all concerns are addressed promptly, effectively, and in full compliance with relevant regulations and company policies.

KEY RESPONSIBILITIES:

· Quality Assurance: Complete oversight of customer contact ensuring adherence to policies and procedures. Complete detailed feedback for quality assurance completed for both internal and external stakeholders, providing clear reasoning and actions required.

· Complaint Management: Manage and resolve customer complaints, ensuring timely and effective resolution. Conduct root cause analysis to identify key trends and improve customer outcomes.

· Compliance Adherence: Ensure all complaint handling processes comply with relevant legislation, regulations, and internal policies to minimise risk and safeguard our reputation.

· Communication: Utilise strong communication skills to empathetically listen to challenges, demonstrate understanding, and provide clear explanations of decisions made.

· Reporting: Provide management information data on monitoring results and identify any trends for improvement/ strong performance areas. Complete detailed reports on a monthly and weekly basis for both internal records and external clients, providing transparency and insight into the complaint resolution process.

· Continuous Improvement: Identify recurring issues and contribute to process improvements and knowledge support to enhance overall customer satisfaction.

· Collaboration: Lead internal and external call calibrations to ensure consistency in monitoring approach.

BENEFITS:

· Gold standard Investors in People company

· 28 days annual leave (pro-rata’d)

· Full training provided

· Private healthcare cover

· Company pension plan

· Platinum access to Employee Discount site

· Employee Assistance Programmes

MINIMUM REQUIREMENTS:

To succeed in this role, you must demonstrate meticulous attention to detail, a proactive approach to customer excellence, problem solving, and a commitment to maintaining the company's reputation for exceptional service. Additionally, a proactive approach to strong compliance awareness, continuous improvement and excellent written communication skills are crucial.

· At least 1 year of quality assurance experience within a regulated environment

· At least 1 year of complaint handling experience within a regulated environment

· High level of attention to detail

· Excellent communication skills, both verbal and written

· Self-motivated with the ability to work to tight deadlines

· Ability to manage multiple priorities, reprioritising when required

· Strong compliance awareness and adherence to processes and regulations

· Alignment with our core values:

o Reliable – Trustworthy and professional.

o Responsive – Adaptable to change and able to use own initiative.

o Resolute – Possessing a 'can-do' attitude.

o Reasonable – Fair and sensible.

· Experience within the financial/collections sector is desirable but not essential.

PERSONAL ATTRIBUTES:

· High degree of numeracy and literacy

· Self-motivated with a strong sense of accountability

· Ability to interface with staff and colleagues at all levels within the business

· Proactive and adaptable to changing regulatory landscapes

Job Types: Full-time, Permanent

Pay: £25,021.00 per year

Benefits:

Company pension

Application question(s):

Do you have previous experience in collections or customer service?
Do you have previous knowledge of FCA principles?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

reporting analyst jobs in hillington, glg

Quality Analyst / Complaint Handler

Laboratory Assistant

Portfolio Risk Reporting Analyst

Asset & Reporting Analyst - 6 months FTC

Asset & Reporting Analyst - 6 months FTC

Senior Analyst (Regulatory Reporting)

Transformation PMO Analyst

Lead Data Analyst

PMO Analyst - S4

IFS Project & Procurement Support Analyst

Service Delivery Business Analyst (IT)

IFS Support Analyst - Finance

Business Analyst- BI

Senior Information Analyst - Research and Innovation

Liquidity Reporting RFM Analyst

HRIS Analyst

Quality Assurance Analyst

Technical Business Analyst

Applications Support Developer (PHP)

Solutions Analyst III - Payments Technology - UAT

I want to receive the latest job alerts for reporting analyst in hillington, glg

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