Technical support specialist Work, Jobs in Hillington, Glg (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Project Assistant Clinical Research Facility
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Part-time
- Microsoft Outlook
- Hospital
- Travel
- Annual leave
- Employee assistance programme
8d
Digital Communications Officer
NHS Scotland —Glasgow
- £34,544 - £43,039 a year
- Remote
- SharePoint
9d
Technical Bureau Operator
City Facilities Management —Glasgow
- From £25,918.20 a year
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
2nd Line Technical Engineer
Redsquid Communications —Glasgow
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Technical Specialist COO Assurance
Evelyn Partners —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Financial services
Quick apply
5d
GIS Specialist
Savills —Glasgow
- Full-time
- Remote
- Python
- Annual leave
6d
Nightshift Technical Bureau Operator
City Facilities Management —Glasgow
- From £28,794.36 a year
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Specialist Customer Care – Intermediary Mortgage Expert
Barclays —Glasgow
- Hybrid work
- Customer service
- Administrative experience
- Banking
Legal Officer
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
Customer Service Advisor
Barclays —Glasgow
- £26,700 a year
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Systems & Digital Specialist (Practical Process Improvement)
Thermo Fisher Scientific —Paisley
- Full-time
- Computer Science
- Engineering
- Master's degree
14d
Digital Programme Manager B8A - 2 Posts
NHS Scotland —Glasgow
- £65,125 - £70,303 a year
- Full-time
- Hybrid work
- Patient care
- IT
- Leadership
6d
Training Officer (Fixed Term x3)
Strathclyde Partnership for Transport —Glasgow
- £29,718 - £38,661 a year
- Temporary
- Presentation skills
- Mentoring
- Communication skills
- Employee assistance programme
14d
IT Desktop Analyst
University of the West Scotland —Paisley
- £28,031 - £33,002 a year
- Full-time
- Customer service
- IT
- Teaching
- Annual leave
- Employee assistance programme
2d
Technical Systems Specialist
LegalAndGeneral —Glasgow
- Full-time
- Hybrid work
- Agile
- Financial services
- Employee discount
Quick apply
Technical Teacher
Kibble —Paisley
- £42,018 - £52,740 a year
- Communication skills
- School
- Teaching
- Free parking
- Employee assistance programme
Document Production Specialist
TLT —Glasgow
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technician
RoukenBio —Motherwell
- From £24,479 a year
5d
Timetable Planning Rules Specialist
Network Rail —Glasgow
- £35,582 - £42,218 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Annual leave
7d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Jira
Driving Licence
Customer service
IT support
ServiceNow
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: TBC

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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