Overview:
Responsible for supporting strategic PMO activities, such as reporting and quality assurance, supporting the PMO Analysts / Senior PMO Analysts to ensure Bell Integration’s defined governance is applied with the required quality and timelines across their allocated portfolio.
Responsibilities:
- Running standard PMO reporting (financial and quantitative KPIs)
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Generate portfolio reporting packs with guidance from the PMO Analyst / Senior PMO Analyst
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Support the PMO Analyst/Senior PMO Analyst in performing regular and documented quality assessments within the portfolio, providing recommendations and support where appropriate
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Support the process of change control and ensure documented processes are followed
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Provide administrative support for portfolio board meetings / governance forums (meeting notes, diary bookings etc.)
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Ensure service delivery products conform to required document management standards.
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Be proactive in the ongoing development and improvement of the PMO service, system, tools, processes and templates
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Assist in the development and maintenance of the project/service delivery library, filing, recording and reporting systems
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Help with creation of project/service document templates that allow for standardisation
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Provide ad-hoc support/troubleshooting to the PMO Analyst / Senior PMO analyst and Delivery & Operations / Managed Services teams where necessary
Qualifications:
Skills
- Intermediate MS office user - Word, MS Project, Excel, Outlook and PowerPoint user (essential)
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Changepoint skills (desirable)
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Good verbal and written communication skills; understanding the value of being able to adapt communication style for varied audiences
Knowledge
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Knowledge and understanding of PMO practice and concepts
Experience
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Experience of PPM (project portfolio management) and WFM (workforce management) tools.
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Experience of working in a professional services organisation, e.g. systems integrator (desirable)
Behaviours
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Logical approach to problem solving, troubleshooting issues and knowing when to ask for support/help from more senior members of the team
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Proactive, ‘can-do’ attitude
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Able to work with others to maximise the effectiveness of the team as a whole, sharing knowledge and willingly sharing workload.
- Good attention to detail
