Station manager Work, Jobs in Hilsea, Ham (with Salaries)

Station Manager Havant
South Western Railway —Havant
- Overtime
- Customer service
- Cash handling
- Leadership
- Employee discount
1d
Warehouse Operative
Survitec Group Limited —Gosport
- Temporary
- Employee assistance programme
9d
Service Delivery Manager – Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- £62,000 - £78,000 a year
- Full-time
- University
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Subcontract Programme Manager - Space
Lockheed Martin Corporation —Havant
- £66,000 - £82,000 a year
- Full-time
- Hybrid work
- University
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Cleaner
Nviro —Waterlooville
- £13.45 an hour
- Part-time
- School
- Referral programme
Kitchen staff / 684 - The First Post, Cosham
J D Wetherspoon plc —Portsmouth
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
1d
Crew Member
Five Guys UK —Winchester
- £11.25 - £14.70 an hour
- Restaurant
- Annual leave
- Employee discount
1d
Head of Joint Ventures-Offshore Asset Management
SSE —Portsmouth
- £101,000 - £211,800 a year
- Leadership
- Negotiation
- Employee discount
8d
Team Leader
Veolia ES Hampshire Limited —Southampton
- £43,335.25 a year
- Monday to Friday
- IT
- In-person
- Annual leave
- Employee discount
Quick apply
3d
Packer/Driver
InPost UK —Ryde
- £13.74 an hour
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
14d
Assistant Site Manager
BKP Waste & Recycling Ltd —Romsey
- From £40,000 a year
- Full-time
- Heavy lifting
- Bachelor's degree
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
5d
Operations Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Hotel
- Organisational skills
- Free parking
Quick apply
Ground Integrated Project Team Engineer
Lockheed Martin Corporation —Havant
- £81,000 - £100,500 a year
- Full-time
- University
- Employee assistance programme
- Employee discount
Development Management Team Leader - EH0352
East Hampshire District Council —Petersfield
- £57,703 - £64,918 a year
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Annual leave
1d
Assistant Manager
Grandir UK —Park Gate
- £28,288 - £30,992 a year
- Full-time
- Preschool
- In-person
- Annual leave
- Employee discount
Quick apply
1d
Restaurant Team Member
Tim Hortons —Chichester
- Part-time
- Customer service
- Restaurant
- Communication skills
Quick apply
Opportunities at TCS - Shift Operator
Serco Plc —Bordon
- Microsoft Office
- Employee assistance programme
Lead Cost Analyst
Lockheed Martin Corporation —Havant
- £65,000 - £81,000 a year
- Full-time
- Microsoft Office
- Project management
- University
- Employee assistance programme
- Employee discount
Front Office Manager
Doubletree by Hilton Southampton —Southampton
- Full-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Treatment Supervisor
Champneys Forest Mere —Liphook
- Full-time
- Free parking
- Annual leave
Quick apply

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Station Manager Havant

South Western Railway -
Havant

Apply Now

Job details

Permanent | Full-time
1 day ago

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Cash handling
Leadership
Communication skills
A Level

Full job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

Develop and lead your team of frontline staff to deliver excellence in customer service, safety, train running performance, station retailing and on board train presentation (where relevant) at your stations. Maximise efficiency at your locations through effective budget management and ensure that all staff under your control recognise and actively display the South Western Railway, Vision, Values and Behaviours.

Your main responsibilities will be:

Deliver and where appropriate challenge local working practices and staff performance to achieve optimal results.
Through providing the relevant support, training and resources, and by recruiting the best people, ensure that all staff at your locations adopt The South Western Railway Vision, Values and Behaviours.
Provide of a safe environment at all times for customers, staff, tenants and contractors at your stations and ensure that all staff under your control are competent to carry out their duties in a safe and efficient manner.
Meet and where possible make savings against your annual budget through effective management of basic and enhanced pay whilst maintaining a safe and efficient station operation.
Motivate your team to deliver a reliable customer experience measured through continual improvements to train running performance and other customer feedback channels.
Work closely with key internal and external stakeholders to create the best possible environment at your stations for staff and customers.
Deliver effective management of all retailing activities at your stations, ensuring the security of all South Western Railway monies and revenue at all times.
Work closely with the local Revenue Protection Manager to ensure that ticketless and fraudulent travel is minimised and the Revenue Protection strategy is adhered to at your stations.
Undertake additional duties as required by the Regional Manager.
Act as a positive role model at all times in all matters relating to Customer Service and Health and Safety.
As part of the wider area management team helps to create the local area strategy.
Completely owns the delivery of the local area strategy at their locations, adapting it where appropriate to best suit the needs of their stations.
Holds the freedom to make local change and challenge current business practice in all aspects of the role whilst working within set safety guidelines.
Makes decisions that effect their own locations but defers to the Regional Manager for advice and authority where needed.
Makes decisions using formalised company processes (for example using the SWR Attendance Procedure).
As delegated by the Regional Manager (for example when on call) will make tactical decisions on behalf of the Area.

You'll need:

Whilst a background in station management is desirable, the post holder must have proven experience in a relevant customer service industry.
An understanding of staffing costs and rostering is highly desirable.
Must have a proven experience of being in a position of trust, potentially around security, key holding and cash handling.
Proven experience in demonstrating leadership and coaching skills is highly desirable.
A proven ability to change behaviours around customer service and safety is desirable.
Must have a good standard of education, preferably to a higher education standard eg. A-Level, college or equivalent.
Proven ability to lead and inspire teams of people whilst managing multiple tasks.
Proven written and verbal communication skills are essential.
On application for the role, a good understanding of relevant products, policies and services is desirable. This is essential once in post.
A good understanding of railway safety standards is looked for.

Please note applicants who require a visa, must have at least 6 months remaining at the time of their appointment.

Working pattern

You will be required to work on average 37 hours per week typically office hours Monday - Friday. Some flexibility is required to work weekends to cover events as per business needs.

As Station Manager, you will be expected to work for large events local to your stations, including early, late and overtime shifts when required.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

Free duty and leisure travel on SWR services for employees
Free leisure travel for spouse/partner and dependants (criteria dependent)
75% discount on many other train operating companies
Full training and support with development
Excellent pension scheme

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

Apply Now

Refine Your Search

station manager jobs in hilsea, ham

Station Manager Havant

Warehouse Operative

Service Delivery Manager – Integrated Logistics Support (ILS)

Subcontract Programme Manager - Space

Cleaner

Kitchen staff / 684 - The First Post, Cosham

Crew Member

Head of Joint Ventures-Offshore Asset Management

Team Leader

Packer/Driver

Assistant Site Manager

Operations Manager

Ground Integrated Project Team Engineer

Development Management Team Leader - EH0352

Assistant Manager

Restaurant Team Member

Opportunities at TCS - Shift Operator

Lead Cost Analyst

Front Office Manager

Treatment Supervisor

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