Service desk engineer Work, Jobs in Hilton, Dby (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Derby
- English
- Communication skills
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Operations Support Analyst
BGIS —Derby
- Full-time
- Azure
- Customer service
- Windows
Digital Workplace Engineer
South Staffordshire Plc —Walsall
- Up to £35,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
- Employee assistance programme
- Employee discount
6d
Microsoft Dynamics 365 Support Engineer (Business Central)
CGI —Nottingham
- Full-time
- Analysis skills
- Accounting
- Agile
Quick apply
8d
Systems Support Engineer (5-month FTC)
Fisher German —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- IT
Information System Analyst
ESCO Maritime Solutions —Rugeley
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
DB&T Technical Engineer
Veolia ES (UK) Limited —Cannock
- Up to £30,000 a year
- Full-time
- Windows
- Driving
- Annual leave
- Employee discount
Quick apply
3h
Systems Engineer
Thrive —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
Geo-Environmental Supervisor / Engineer
Kiwa —Derby
- £37,000 - £40,000 a year
- Full-time
- Engineering
- Supervising experience
- Travel
- Annual leave
- Employee assistance programme
9d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Sales
- Maintenance
- Driving
- Employee assistance programme
- Gym membership
Field Service Technician
hireful —Stoke-on-Trent
- £27,500 a year
- Overtime
- Microsoft Office
- IT
Quick apply
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Windows
- Scripting
- Employee discount
Quick apply
Systems Engineer
Abacode —Nottingham
- Full-time
- Azure
- Customer service
- Microsoft Office
Geo Environmental Engineer
Tetra Tech —Derby
- Hybrid work
- Engineering
- Analysis skills
- Travel
Senior Software Engineer, Core Experiences - Nottingham, United Kingdom
Speechify —Nottingham
- Remote
- Java
- APIs
1d
Ergonomic Assessor & Installation Engineer
Remtek Systems Ltd —Nottingham
- £30,000 a year
- Overtime
- Customer service
- Maintenance
- Plumbing
- Annual leave
- Flexible schedule
Quick apply
Geo-Environmental Consultant
BWB Consulting —Nottingham
- Hybrid work
- Master's degree
- IT
Consultant Aquatic Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
- Master's degree
Consultant Ecologist
AECOM —Nottingham
- Full-time
- Hybrid work
9d

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Senior Service Desk Engineer

Zenzero Solutions
Derby

Apply Now

Job details

Permanent

Qualifications

English
Communication skills

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.

This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
Pluralsight Foundation role at Average, or above.
Foundation level Microsoft certification, or equivalent.
This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
Fluent in English, both written and spoken.

Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
Ensure appropriate adherence to performance targets including KPIs and SLAs.
Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.

Apply Now

Refine Your Search

service desk engineer jobs in hilton, dby

Senior Service Desk Engineer

IT Support Analyst

IT Operations Support Analyst

Digital Workplace Engineer

Microsoft Dynamics 365 Support Engineer (Business Central)

Systems Support Engineer (5-month FTC)

Information System Analyst

DB&T Technical Engineer

Systems Engineer

Geo-Environmental Supervisor / Engineer

Doors engineer, Technical support

Field Service Technician

Senior IT Infrastructure Engineer

Systems Engineer

Geo Environmental Engineer

Senior Software Engineer, Core Experiences - Nottingham, United Kingdom

Ergonomic Assessor & Installation Engineer

Geo-Environmental Consultant

Consultant Aquatic Ecologist

Consultant Ecologist

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