Client services manager Work, Jobs in Himley, Sts (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Client Relations Executive
Elior UK —Birmingham
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Office Administrator
Lewis Arborcare Ltd —Bridgnorth
- £28,260 - £32,240 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Area Development Manager / External Connector
DSG CONNECTED —Birmingham
- £36,000 - £70,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Life insurance
Quick apply
3d
Team Leader
Gallagher Bassett —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
7d
FM Account Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee assistance programme
- Employee discount
Quick apply
Business Development Manager - Ref: N026
Nationwide Specialist Projects Limited —Kidderminster
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Administrator
The Watches of Switzerland Group —Merry Hill
- Part-time
- Hospitality
- Administrative experience
- Organisational skills
- Employee assistance programme
Development Executive
Gallagher —Brierley Hill
- £30,000 - £32,000 a year
- Monday to Friday
- Sales
- Agile
- Communication skills
- Free parking
- Employee stock purchase plan
13d
New Business Manager - Fleet Management and Telematics
Northgate Vehicle Hire —Birmingham
- £40,000 a year
- Annual leave
- Employee discount
Quick apply
Business Development Manager – SME Team
KnowledgeBrief —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
Assistant Client Manager
Savills —Birmingham
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
Business Development Manager
Culligan UK limited —Wolverhampton
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Employee assistance programme
- Employee discount
Quick apply
8d
Account Manager
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Business Support
COLAS —Wolverhampton
- £24,675 - £28,000 a year
- Hybrid work
- Administrative experience
- Communication skills
- Annual leave
- Employee discount
7d
Business Development Manager – Enterprise Team
KnowledgeBrief —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply

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client services manager jobs near himley, sts

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client services manager jobs in himley, sts

Customer Relationship Manager

Client Relations Executive

Office Administrator

Call Centre Team Lead

Area Development Manager / External Connector

Team Leader

FM Account Manager

Business Development Manager - Ref: N026

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Administrator

Development Executive

New Business Manager - Fleet Management and Telematics

Business Development Manager – SME Team

Assistant Client Manager

Business Development Manager

Account Manager

Customer Support Manager

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Business Support

Business Development Manager – Enterprise Team

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