first line managers Work, Jobs in hinckley, lec (with Salaries)

Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
3d
Crematorium & Cemetery Assistant
WesterleighGroup —Great Glen
- From £26,842 a year
- Weekend availability
- Customer service
- IT
- Free parking
- Employee discount
2d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Procurement Coordinator (Fixed Term)
People In Action —Nuneaton
- £13.50 an hour
- Administrative experience
- Organisational skills
- Contracts
Quick apply
IT Engineer
ALP Nuneaton —Nuneaton
- £25,773 - £30,000 a year
- Full-time
- Travel
- IT
- In-person
Quick apply
6d
Transport First Line Manager
DHL —Lutterworth
- £36,565 a year
- Monday to Friday
- Continuous improvement
- Communication skills
5d
Manager, Production
Saputo Inc. —Nuneaton
- Full-time
- Free parking
- Employee discount
Coordinator, Training
Saputo Inc. —Nuneaton
- Weekend availability
- Hybrid work
- Communication skills
- School
- Free parking
- Employee discount
4d
Transport Shift Manager (6M FTC)
Gist Limited —Nuneaton
- Up to £40,000 a year
- Full-time
- Team management
- Annual leave
- Employee assistance programme
Duty Manager
Iceland —Nuneaton
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
22h
Urgent and Emergency Care Practitioner
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £39,959 - £48,117 a year
- Full-time
9d
Education Centre Manager
Explore Learning —Coventry
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Inventory First Line Manager (Nights)
GXO Logistics —Lutterworth
- Up to £39,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Annual leave
- Employee assistance programme
First Line Manager
DHL —Coventry
- £30,000 - £35,000 a year
- Rotating shift
- Leadership
- Communication skills
- Free parking
People Services Assistant
Holland & Barrett —Nuneaton
- Full-time
- Hybrid work
- Human resources
- Employee assistance programme
- Employee discount
8d
Hearings Supervisor
British Association for Counselling & Psychotherapy —Lutterworth
- £41,183 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Night Transport First Line Manager
DHL —Lutterworth
- £36,565.00 - £41,318.45 a year
- Night shift
- Continuous improvement
- Communication skills
10d
First Line Manager - Warehouse
DHL —Coventry
- £30,000 a year
- Management
- Leadership
- Free parking
4d
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
5d
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d

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Service Desk Analyst (First Line)

Sytner Group -
Leicester

Apply Now

Job details

Full-time
3 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Car scheme

Qualifications

ITIL
IT support
IT
Communication skills

Full job description

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.
Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.
Manage Service Level Agreements and targets as specified by the Service Desk Manager.
Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed.
Follow processes as trained.
Provide excellent customer service with all interactions.
Promote knowledge sharing within the team to adopt collective growth.
Participate in, and support projects as needed.

Knowledge & Experience

Experience in a previous IT support role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication abilities.
Skilled in self-managing and prioritising tasks in a fast-paced environment.
A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Refine Your Search

first line managers jobs in hinckley, lec

Service Desk Analyst (First Line)

Crematorium & Cemetery Assistant

Hygiene Manager

Procurement Coordinator (Fixed Term)

IT Engineer

Transport First Line Manager

Manager, Production

Coordinator, Training

Transport Shift Manager (6M FTC)

Duty Manager

Urgent and Emergency Care Practitioner

Education Centre Manager

Inventory First Line Manager (Nights)

First Line Manager

People Services Assistant

Hearings Supervisor

Night Transport First Line Manager

First Line Manager - Warehouse

PA and Office Manager - WMG Academy Solihull

Service Analyst

I want to receive the latest job alerts for first line managers in hinckley, lec

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