Customer service manager Work, Jobs in Hinckley Le10 (with Salaries)

Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
3d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
5d
Global CRM & Lifecycle Manager (MC621)
Triumph Motorcycles —Hinckley
- Full-time
- Marketing
- Annual leave
- Employee discount
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Retail Deputy Manager
The Works —Hinckley
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
12d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
9d
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Assistant General Manager
Inspired Villages —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Employee discount
Operations Manager
ASDA —Coventry
- Full-time
- Customer service
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Lead Relationship Manager
National Grid —Warwick
- £55,000 - £65,000 a year
- Hybrid work
- CRM software
- Salesforce
- Supervising experience
- Life insurance
4d
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
3d
Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
8d
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
10d
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Leadership

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customer service manager jobs near hinckley le10

Customer Operations Area Manager

Cadent Gas -
Leicester

Apply Now

Job details

Fixed term contract
From £72,000 a year

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Driving
Leadership
Negotiation

Full job description

Location: East Midlands

Advertised Salary: From £72,000 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Fixed term contract

Req ID: 2891

Posting End Date: August 2nd

Lead the frontline operations that keep our customers and communities safe

As our Customer Operations Area Manager, you’ll play a critical role in delivering Emergency, Repair and Household Connections activities across your geographical area. This isn’t just about managing day‑to‑day work – it’s about ensuring public safety, driving operational excellence and providing a first‑class service to our customers.

Working at the heart of our operational network, you’ll lead a geographically dispersed workforce, ensuring the safe and compliant execution of all activities 24/7. You’ll balance reactive emergency workload with planned and customer‑appointed work, maintaining performance, safety, cost control and regulatory outputs. You’ll be the visible leader who engages teams, supports supervisors, manages contractors and builds trust with both internal and external stakeholders.

This is an exceptional opportunity to step into a highly influential operational leadership role, where you’ll shape culture, develop people and ensure our local operations run efficiently, safely and with a relentless focus on customer satisfaction.

Why you’ll love this role

This is a high‑impact leadership role at the core of our customer operations, offering accountability, variety and the chance to drive meaningful improvement.

Operational Leadership – Lead emergency, repair and connections delivery, balancing reactive and planned workload to meet customer and network commitments.
Safety & Compliance – Ensure public safety, regulatory compliance and strong adherence to procedures, including incident supervision and EM77 requirements.
Workforce Development – Build, develop and motivate operational teams, driving productivity, flexibility and year‑on‑year improvements.
Performance & Delivery – Manage budgets, workforce performance and operational outcomes to meet safety, customer, financial and regulatory targets.
Stakeholder & Contractor Management – Engage supervisors, field teams, contractors and partners to deliver high‑quality, compliant and efficient work.
Data, Quality & Continuous Improvement – Champion high-quality data, asset records and operational reporting to support informed decision-making and network performance.

What you’ll bring

You’re an experienced operational leader with strong judgement, resilience and a passion for safe, high‑quality delivery.

Strong leadership skills with experience managing dispersed operational teams
Excellent understanding of operational policies, regulatory requirements and safety frameworks (including NRSWA, SCO, CDM, SCCF, HSE regulations)
Ability to deliver safe, compliant, efficient operations within budget and to required quality standards
Strong stakeholder, influencing and negotiation skills, including managing trade union relationships
Competence in incident supervision, operational decision-making and performance management
A proactive mindset focused on continuous improvement, customer experience and operational excellence

If you’re ready to take on a key leadership role supporting safe, efficient and customer‑focused operations, apply now.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong ED&I commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.

Apply Now

Refine Your Search

customer service manager jobs in hinckley le10

Customer Operations Area Manager

Customer Service Team Leader

Manager Service Delivery & Transport

Service Delivery Manager - Coventry

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Customer Service & Operations Manager

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