Customer service manager Work, Jobs in Hinckley Le10 (with Salaries)

Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
4d
Customer Insights Manager
National Grid —Warwick
- £70,000 - £84,000 a year
- Hybrid work
- Leadership
- Communication skills
1d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Customer Support Manager
Taylor Wimpey —Leicester
- Communication skills
- Annual leave
- Employee discount
1d
Placemaker Manager (Customer Service and Membership Manager)
Places for People —Hinckley
- £30,327.01 a year
- Management
- Customer service
- Employee discount
5d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
4d
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
13d
Sales Team Manager - Contact Centre
RIVIERA TRAVEL —Burton-On-Trent
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Travel
- Health & wellbeing programme
- Work from home
Quick apply
11d
Ecommerce Manager
The Myton Hospices —Rugby
- £25,169 a year
- Part-time
- Social media management
- Customer service
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
5d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Voice Manager - Housing
Orbit Group —Coventry
- £45,000 - £52,734 a year
- Hybrid work
- Presentation skills
- Travel
- AI
12d
Team Manager
Royal Mail Group —Crick
- Full-time
- Leadership
- Communication skills
- Annual leave
6d
New Business Development Manager (Sales)
Crown SDS (Service Delivery Solutions) —Tamworth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Administration Manager based at Charnwood House, Coventry
MHA —Coventry
- £36,047 a year
- Full-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Annual leave
4d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Warehouse Manager
JD.COM INTERNATIONAL UK LTD —Coventry
- Warehouse experience
- Leadership
Quick apply
5d

I want to receive the latest job alerts for customer service manager in hinckley le10

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Escalations Manager

Energile Ltd -
Exhall

Quick apply

Job details

Permanent | Full-time
From £27,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Purpose

The Escalations Manager is responsible for managing and resolving customer complaints in a professional, timely, and empathetic manner. Acting as the primary point of contact for customers wishing to make an official complaint, the role involves investigating concerns, coordinating resolutions across departments, maintaining accurate complaint records, and identifying opportunities for service improvement.

Key Responsibilities Customer Complaint Management

Handle incoming customer complaints via telephone, email, and written correspondence.
Serve as the main point of contact for customers throughout the complaints process.
Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
Provide customers with regular updates and manage expectations throughout the resolution process.
Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.

Resolution and Case Management

Take ownership of complaints from initial contact through to final resolution.
Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
Escalate complex or high-risk cases to senior management where necessary.
Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards.
Monitor complaint resolution times and ensure agreed service level targets are achieved.

Record Keeping and Reporting

Accurately log all complaints, actions taken, communications, and outcomes within the company's systems.
Maintain detailed and auditable complaint records.
Produce regular reports on complaint volumes, trends, root causes, and resolution performance.
Identify recurring issues and areas for improvement based on complaint data.

Stakeholder and Department Feedback

Provide constructive feedback to relevant departments regarding customer concerns and service failures.
Work with operational teams to identify corrective actions and prevent repeat complaints.
Support continuous improvement initiatives by sharing customer insights and lessons learned.
Build positive working relationships across departments to facilitate effective complaint resolution.

Skills and ExperienceEssential

Previous experience in complaints handling, customer relations, customer service, or escalation management.
Excellent verbal and written communication skills.
Strong telephone manner with the ability to handle difficult conversations professionally.
Excellent problem-solving and investigation skills.
Strong organisational skills and attention to detail.
Ability to manage multiple cases simultaneously while meeting deadlines.
Proficient in Microsoft Office and customer management systems.

Desirable

Experience within a regulated industry.
Knowledge of complaint handling procedures and best practice.
Experience producing reports and analysing customer feedback trends.

Personal Attributes

Empathetic and customer-focused.
Calm and professional under pressure.
Resilient when handling challenging situations.
Strong sense of accountability and ownership.
Able to influence and collaborate effectively with colleagues at all levels.
Committed to continuous improvement and delivering excellent customer outcomes.

Key Performance Indicators (KPIs)

Complaint resolution times.
Customer satisfaction following complaint resolution.
Complaint closure rates.
Accuracy and completeness of complaint records.
Reduction in recurring complaint themes.
Quality and effectiveness of feedback provided to operational teams.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in hinckley le10

Customer Service Escalations Manager

Customer Insights Manager

Business Support Administration Manager

Customer Support Manager

Placemaker Manager (Customer Service and Membership Manager)

Customer Services Team Manager

Service Delivery Manager

Sales Team Manager - Contact Centre

Ecommerce Manager

Label Operations Manager

Manager of Dedicated Implementations - EMEA

Customer Voice Manager - Housing

Team Manager

New Business Development Manager (Sales)

Administration Manager based at Charnwood House, Coventry

Customer Service Manager - Pensions

Customer Relationship Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Area Manager, Customer Fulfillment

Warehouse Manager

I want to receive the latest job alerts for customer service manager in hinckley le10

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected