Ops manager Work, Jobs in Hindhead, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
6d
Warehouse Ops Manager
The Sofa Delivery Company —Farnborough
- £45,000 - £48,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Employee discount
- Sick pay
Quick apply
Sous Chef
Lounges —Alton
- £38,000 a year
- Full-time
- Cooking
- Communication skills
- Kitchen experience
Quick apply
Sous Chef - New Opening
Lounges —Farnham
- £33,000 - £37,000 a year
- Full-time
- Cooking
- Restaurant
- Communication skills
Quick apply
Clinical Lead GP
Archvale —Farnborough
- £80,000 - £81,000 a year
- Leadership
Quick apply
6d
Sales Operations Analyst
Adobe —Reading
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
11d
Maintenance and Facilities co-ordinator Role
Havant Rugby Club —Havant
- £15.31 an hour
- Part-time
- Maintenance
- Supervising experience
- Computer skills
- Free parking
- Gym membership
Quick apply
Supplier Relationship Manager, Key Technology
Pall —Portsmouth
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Customer Supply Chain Analyst – Ops Team
SC Johnson —Frimley
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Free parking
- Annual leave
4d
Global Channel Manager Intel
Lenovo —Farnborough
- Full-time
- Microsoft Excel
- Sales
- Business
- Free parking
- Life insurance
Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only
Tetra Tech —Basingstoke
- Weekend availability
- Hybrid work
- Schematics
- Microsoft Office
- Administrative experience
2d
Product Manager – Global MarTech & Engagement Platforms
Elanco —Hook
- Full-time
- Product management
- APIs
- Marketing
3d
Senior DevOps Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
4d
Owner Care/Yacht Brokerage Coordinator
Conch Charters —Portsmouth
- Full-time
- Microsoft Excel
- Computer literacy
- Plumbing
Quick apply
10d
Ops Support (Engineer)-Associate Analyst Level
Visa Europe Limited —Basingstoke
- Microsoft Office
- Java
- C++
Construction Engineer - M25
Balfour Beatty —Leatherhead
- Weekend availability
- Hybrid work
- Engineering
- Maintenance
- Construction
- Annual leave
DevOps Engineer
WTW —Reigate
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
Senior Manufacturing Engineer
Thales —Crawley
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Customer Account Manager - Korean
gategroup —London
- Full-time
- Microsoft Powerpoint
- Hospitality
- Customer service
Quick apply
Paid Media Manager
Thales —Crawley
- Full-time
- Remote
- Microsoft Excel
- Marketing
- Salesforce

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
6 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

ops manager jobs in hindhead, sry

Customer Service Manager

Warehouse Ops Manager

Sous Chef

Sous Chef - New Opening

Clinical Lead GP

Sales Operations Analyst

Maintenance and Facilities co-ordinator Role

Supplier Relationship Manager, Key Technology

Customer Supply Chain Analyst – Ops Team

Global Channel Manager Intel

Data Logger Operative (Maintenance) - South East Water - SWAP Candidate Only

Product Manager – Global MarTech & Engagement Platforms

Senior DevOps Engineer

Owner Care/Yacht Brokerage Coordinator

Ops Support (Engineer)-Associate Analyst Level

Construction Engineer - M25

DevOps Engineer

Senior Manufacturing Engineer

Customer Account Manager - Korean

Paid Media Manager

I want to receive the latest job alerts for ops manager in hindhead, sry

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