Operations officer Work, Jobs in Hindley, Gtm (with Salaries)

Player Protection Officer
UK Tote Group —Wigan
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Life insurance
Quick apply
3d
Business Support Officer
Holy Family Catholic Academy —Wigan
- £28,598 - £32,597 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
Quick apply
6d
Quality Assurance Officer
Eaststone Ltd —Bolton
- From £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Chief Operating Officer
St Joseph Catholic Multi Academy Trust —Liverpool
- £108,202 - £134,860 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
5d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Leigh
- £29,159 - £32,721 a year
- Full-time
- Sick pay
4d
School Operations Officer
Compass Schools —Newton-le-Willows
- £22,495.13 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
HR Manager - (Maternity Cover)
Hippo Motor Group —Blackburn
- £50,000 - £55,000 a year
- Temporary
- Management
- Human resources
- In-person
- Free parking
- Employee discount
Quick apply
Senior Operations Manager
MCL Medics —Southport
- £40,000 a year
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Chief Executive Officer (Media Group)
VVN Media & Public Affairs Network Ltd —Liverpool
- £13,000 - £22,000 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Senior Finance Assistant
Compassionate Care Group —Altrincham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Accounting
- IT
Quick apply
13d
Transport Contract Officer - Contract Management and Operations
Cheshire West and Chester Council —Ellesmere Port
12d
Examinations Officer
St Helens Borough Council —Newton-le-Willows
- £24,598.13 - £27,040.06 a year
- Microsoft Office
- School
- Time management
13d
Executive Assistant to C-Suite
Club L London —Manchester
- Management
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
6d
Senior Procurement Officer
MBDA —Bolton
- £36,000 a year
- Overtime
- Hybrid work
- Travel
- Negotiation
- Free parking
3d
Engagement Officer
Reed In Partnership —Manchester
- £26,300 - £32,000 a year
- Full-time
- Sales
- Continuous improvement
- Travel
- Annual leave
- Flexible schedule
Payroll Officer
Bolton School —Bolton
- £37,657 - £40,940 a year
- Full-time
- School
3d
Deputy Director - Core Advice Operations
Citizens Advice Manchester —Manchester
- £48,852 a year
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
3d
Growth & Operations Associate | Children & Families
Rainbow Fostering Services —Manchester
- £30,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Working with children
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
7d
Children and Young People Project Officer
GMCA —Manchester
- £34,434 - £38,220 a year
- Hybrid work
- Organisational skills
- Communication skills
- School
7h

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Player Protection Officer

UK Tote Group -
Wigan

Quick apply

Job details

Full-time
3 days ago

Benefits

Free parking
Company pension
Life insurance

Qualifications

Analysis skills
Communication skills

Full job description

At the UK Tote Group, creating a safe, responsible, and enjoyable betting environment for our customers is at the heart of everything we do. We're looking for a compassionate and detail-oriented Player Protection Officer to join our Customer Operations team and help ensure our customers can enjoy our products in a safe and sustainable way.

This is a rewarding opportunity for someone who is passionate about customer wellbeing, responsible gambling, and regulatory compliance. Working closely with the Player Protection Manager and colleagues across the business, you'll play a vital role in identifying and supporting customers who may be at risk of gambling-related harm, while helping the business maintain the highest standards of regulatory compliance and customer care.

What You'll Be Doing

As a Player Protection Officer, you'll play a key role in delivering our Player Protection strategy by proactively monitoring customer activity and identifying individuals who may require additional support. You'll assess customer profiles, complete affordability assessments, carry out risk profiling, and review customer behaviour to help identify potential indicators of gambling-related harm, ensuring appropriate action is taken in line with company policies and regulatory requirements.

You'll communicate with customers across a range of channels, including phone, live chat, and email, always taking an empathetic, supportive, and professional approach when discussing sensitive issues. You'll also investigate duplicate accounts, maintain accurate customer records, and ensure all decisions and actions are thoroughly documented to support both compliance and customer protection.

Working collaboratively with teams across Compliance, Customer Care, and the wider business, you'll help ensure Player Protection processes are delivered effectively while supporting the resolution of customer complaints relating to safer gambling. You'll contribute towards achieving departmental KPIs and service levels, particularly during busy racing and sporting events when customer activity is at its highest.

As regulations within the online gambling industry continue to evolve, you'll keep your knowledge up to date with Gambling Commission requirements, consumer protection legislation, and data protection regulations. You'll also contribute to the ongoing development of Player Protection processes, supporting technological improvements and new initiatives, including the use of Artificial Intelligence where it enhances both customer outcomes and operational effectiveness.

Who We're Looking For

We're looking for someone who genuinely cares about customer wellbeing and understands the importance of responsible gambling and regulatory compliance. You'll be comfortable making balanced, evidence-based decisions while handling sensitive situations with empathy, professionalism, and discretion.

You'll have excellent attention to detail and strong analytical skills, with the ability to assess customer information, identify potential risks, and maintain accurate records. Strong communication skills are equally important, as you'll regularly engage with customers and collaborate with colleagues across multiple departments to achieve the best possible outcomes.

You'll be organised, resilient, and able to manage competing priorities in a fast-paced environment, particularly during peak sporting events. A collaborative approach, sound judgement, and a commitment to continuous learning will help you succeed in this role as the regulatory landscape continues to evolve.

Experience within customer protection, compliance, responsible gambling, financial crime, fraud prevention, or customer service would be advantageous, although not essential. Most importantly, you'll share our commitment to protecting customers and promoting a safe, fair, and responsible betting environment.

What’s in it for you?

At the Tote you can expect a friendly working environment with a strong sense of teamwork and pride in what we do. Within this role you’ll develop a broad range of skills and experiences that can enhance your career at the Tote. Additionally, our company benefits package includes;

Competitive Basic Salary
Discretionary Bonus Scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
Regular social events, charity events and volunteering opportunities

Quick apply

Refine Your Search

operations officer jobs in hindley, gtm

Player Protection Officer

Business Support Officer

Quality Assurance Officer

Chief Operating Officer

Jigsaw Homes Group Limited

School Operations Officer

HR Manager - (Maternity Cover)

Senior Operations Manager

Permit Officer

Chief Executive Officer (Media Group)

Senior Finance Assistant

Transport Contract Officer - Contract Management and Operations

Examinations Officer

Executive Assistant to C-Suite

Senior Procurement Officer

Engagement Officer

Payroll Officer

Deputy Director - Core Advice Operations

Growth & Operations Associate | Children & Families

Children and Young People Project Officer

I want to receive the latest job alerts for operations officer in hindley, gtm

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