The role of the Applications Engineer is to use their expert knowledge on SOLIDWORKS 3D CAD software to deliver an all-encompassing solution to customers which can involve a variety of tasks including providing instant solutions to client issues by acting as a front line helpdesk resource, creating and delivering engaging training content, creating and delivering bespoke pre-sales demonstrations and being an expert consultant ensuring the best package is offered.
The Applications Engineer sits in the operational side of the business as part of the SOLIDWORKS technical support team following the sales process and are trusted to make the right decision for the customers, as their expert consultant.
Duties and responsibilities:
- Building rapport and relationships with a broad range of customers who use SOLIDWORKS to design their products
- Delivering SOLIDWORKS training to our customers to ensure that they are equipped with the skills and knowledge to get the best from the product
- Responding to customers’ needs, resolving technical problems using SOLIDWORKS in an effective and efficient manner
- Working closely with the sales team to understand customer requirements
- Using a consultative approach when liaising with customers to identify suitability for other products or services and ensure the best service is always provided
- Progression into product demonstrations of SOLIDWORKS to prospective customers
Experience and Skills / Attributes Required:
- Engineering or design experience gained in a design environment
- Knowledge of a 3D CAD system, ideally SOLIDWORKS but other systems may be useful (Pro/ENGINEER or Inventor)
- Graduate or HNC qualified in relevant field
- Excellent presentation skills and confident communication style that can easily adapt to different stakeholders
- Professional manner and confident in customer facing role
- Excellent planning and organisational skills and ability to multitask competing demands at one time
- Ability to identify customer needs and provide suitable business solutions
- Excellent Computer and MS Office Skills (Word, Excel, Outlook)
- Willingness to be flexible and to travel as required
- A creative problem solver and team player
How to apply:
Please send your C.V. and covering letter to [email protected]
