Retention manager Work, Jobs in Hitchin, Hrt (with Salaries)

Key Account Manager
Bionic Services Ltd —Luton
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Manager
Worknest Secure —Stevenage
- Sales
- Marketing
- Bachelor's degree
- Annual leave
Plant Service Manager
L Lynch Plant Hire & Haulage —Hemel Hempstead
- Full-time
- Microsoft Excel
- Maintenance
- Microsoft Office
- Free parking
- Gym membership
Quick apply
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service experience
- Organisational skills
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Hotel Manager
Atlas Hotels —Hemel Hempstead
- Up to £42,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
Senior Marketing Manager - Retention 12 month FTC
Utility Warehouse —London
- Full-time
- Hybrid work
- Employee discount
Quick apply
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Cleaning Contracts Manager
Trinity Harper Cleaning Ltd —Cambridge
- £45,000 a year
- Full-time
- Management
- English
- In-person
- Free parking
- Referral programme
Quick apply
3d
Senior Product Manager - Runescape
Jagex: The RuneScape Company —Cambridge
- £63,348 - £85,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Product management
- Annual leave
- Flexible schedule
Quick apply
4d
Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm
Safran Engineering Services UK Limited —Pitstone
- PMP
- Engineering
- Project management
Quick apply
Individual Giving Retention Officer
Isabel Hospice —Welwyn Garden City
- £14,933 a year
- Part-time
- CRM software
- Care experience
- Organisational skills
- Employee assistance programme
- Referral programme
5d
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Senior CRM Campaign Executive
Allwyn UK —Watford
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Depot Manager (Harlow)
Wellocks —Harlow
- Full-time
- Microsoft Excel
- Management
- IT
- Free parking
- Health & wellbeing programme
Quick apply
3d
Early Years Quality Manager
Monkey Puzzle Day Nurseries —Berkhamsted
- £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
Regional Manager
Trinity Estates —Hemel Hempstead
- Monday to Friday
- Hybrid work
- Employee discount
- Referral programme
4d

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Key Account Manager

Bionic Services Ltd -
Luton

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Account management
Communication skills

Full job description

At Bionic, we’re on a mission to make it radically easier to run a small business. As the UK’s leading business comparison and switching service, we help thousands of small and medium-sized businesses save time and money on essentials like energy, broadband, insurance, and finance.

We combine smart technology with real human support to match our customers with the best deals – quickly and effortlessly. With trusted partnerships including Compare the Market, Uswitch for Business, MoneySuperMarket and Confused.com, we're committed to help SMEs get the best deals for their business essentials every time.

About the Role

Location: London or Luton

We’re looking for results-driven Key Account Managers to own and develop relationships with our key Energy customers.

These roles are responsible for delivering a structured contact strategy and delivering exceptional value-added-services for high consumption business Energy customers.

Key outputs measured on will be to drive higher renewals conversion, customer satisfaction and commercial results by the time the customer reaches their renewals sales window.

Success measures

Improved customer renewal and retention rates
Average consumption sold vs accounts pipeline available
Productivity, including meeting contact rate targets and services delivered
Increased customer satisfaction (NPS) and positive anecdotal customer feedback
Consistent deliver of contact strategy and productivity metrics
Consistently hit compliance metrics

Key Responsibilities

Customer Relationship Management

Build and maintain strong, long-term relationships with assigned key accounts during key stages in their lifecycle
Develop a deep understanding of the customer objectives, challenges and expectations
Deliver a planned, structured contact strategy maximising all touchpoints with a view to translating them into strong sales and commercial results

Value-Added Services

Deliver outstanding value-added services for customers including consumption reviews, KVA checks and bill validation among others
Clear communication and documentation of services offered and delivered for the customer, plus ensuring other agents can clearly reference the information at the point of the customer renewing their business energy contract

Customer Renewal Rates

Ensure relationship management, services offered and other activity contributes to improved customer renewal rates
Proactively manage account health, identify risks and implement recovery plans where possible, whilst also spotting and executing opportunities for upsell/cross-sell
Collaboration with the assigned Energy Renewals Agent and other departments to maximise renewal rates through the improved relationship and service that has been delivered

About You

At interview you’ll be able to demonstrate your:

Proven experience in account management
Proven track record of delivering sales and commercial results
Excellent communication and stakeholder management skills
Commercial acumen and analytical mindset to identify and execute growth opportunities
Organisational abilty with strong planning and prioritisation skills to manage a pipeline of customer accounts
Ownership to achieve ambitious achievable targets, with a proactive mindset

Interview process

Initial conversation with one of our Talent Acquisition Team
1st stage interview with the hiring manager
Final stage interview, with some of the wider team

Benefits

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing

Private healthcare cover
Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
Eyecare scheme

Taking time away from work ️

25 days annual leave, increasing with tenure
1 paid family & religious day of leave per year - following successful probation period
1 paid charity volunteering day per year
Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments

Enhanced maternity, paternity or shared parental leave
2 days off for your wedding upon joining, and up to 5 days after 2 years' service

Financial wellbeing

Auto-enrolled salary sacrifice pension scheme
Life assurance
Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
Cycle to work scheme

Recognition

Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
Long service awards

Quick apply

Refine Your Search

retention manager jobs in hitchin, hrt

Key Account Manager

Client Manager

Plant Service Manager

Account Manager

Senior Account Manager

Head Of Food Operations

Sr Client Success Manager

Hotel Manager

Senior Marketing Manager - Retention 12 month FTC

Service Operations Manager - Hemel

Cleaning Contracts Manager

Senior Product Manager - Runescape

Technical Project Manager x3 for 6m Contract (Inside IR35) AND x1 Perm

Individual Giving Retention Officer

Customer Success Account Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Senior CRM Campaign Executive

Depot Manager (Harlow)

Early Years Quality Manager

Regional Manager

I want to receive the latest job alerts for retention manager in hitchin, hrt

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