Customer support & client services managers Work, Jobs in Hockley, Ess (with Salaries)

Subscription Telesales Supervisor
Newsquest Media Group —Basildon
- Part-time
- Sales
- Supervising experience
- Leadership
- Employee discount
Quick apply
Operations & Customer Success Lead
Zexi Ltd —Rayleigh
- From £28,000 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
Customer Services Team Leader
Eastlight Community Homes —Braintree
- £38,333 a year
- Full-time
- Customer service
- Leadership
- Annual leave
2d
VacancyTitle: Customer Supplies Team Manager
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £38,080 - £44,800 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Customer Service Manager
International Workplace Group plc —Chatham
- Up to £40,000 a year
- Full-time
- Customer service
- In-person
- Restaurant
Team Leader Customer Service
Hedin Automotive London Ltd —Dartford
- Rotating shift
- CRM software
- Management
- Customer service
- Annual leave
- Employee assistance programme
Wholesale Service Desk Incident Coordinator/Scheduler
South East Water —Snodland
- £31,758 a year
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
11d
Desktop Supervisor
M Group —Dartford
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
Renewables Supervisor
Sureserve —Dartford
- £40,000 - £50,000 a year
- Customer service
- Driving
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Supervisor
Booker Group —North Weald Bassett
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
3d
Team Leader Devitt
Gallagher —Romford
- Monday to Friday
- Management
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Team Lead, Software Support - 12 Months FTC
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School

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Operations & Customer Success Lead
Zexi Ltd —Rayleigh
Build strong relationships with customers. Maintain regular communication with customers throughout projects. Sales support or commercial administration.
From £28,000 a year
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TeamViewer Germany GmbH —London
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Subscription Telesales Supervisor

Newsquest Media Group -
Basildon

Quick apply

Job details

Permanent | Part-time

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee discount
Paid volunteer time
On-site parking

Qualifications

Sales
Supervising experience
Conversion optimisation
Leadership
Communication skills

Full job description

Description

Are you a natural leader with a passion for sales? We're looking for a motivated and experienced Subscription Telesales Supervisor to join our Telesales team in Basildon on a part-time basis. This is a fantastic opportunity to combine hands-on selling with team leadership in a busy sales environment.

Key Responsibilities

Supervise and support a team of part-time telesales agents on a day-to-day basis, driving sales of newspaper, magazine and digital subscriptions across Newsquest's regional network.
Allocate workloads and monitor daily and weekly performance against sales and activity targets.
Deliver on-the-job coaching, guidance and performance feedback to your team.
Personally undertake telesales activity to generate new subscriptions and hit individual targets.
Ensure all orders are accurate, genuine and placed with full customer consent.
Monitor order quality, retention levels and identify trends or areas for improvement.
Compile and submit accurate weekly performance reports with narrative commentary.
Represent the company professionally in all customer interactions.
Participate in call monitoring and quality review processes.
Ensure customer data is handled in line with Company policy and data protection legislation.

Skills, Knowledge and Expertise

Proven experience in a telesales or telephone-based sales environment.

Previous supervisory or team leader experience (desirable).

Strong personal sales skills with the ability to lead by example.

Excellent communication, coaching and interpersonal skills.

Organised and detail-oriented, with the ability to compile accurate reports.

A positive, target-driven mindset and a genuine enthusiasm for delivering results.

Comfortable working to KPIs including call volumes, conversion rates and cancellation levels.

Good understanding of data protection and compliance requirements.

How Success is Measured

Your performance will be assessed against a range of KPIs, including:

Individual and team subscription sales against agreed targets
Telesales activity levels — calls made, contact rates and conversions
Order quality, including cancellation and complaint rates
Accuracy and timeliness of reporting and administration
Coaching impact and performance improvement within the team

Experience

supervisor: 1 year (required)

Benefits

25 days holiday + bank holidays + your birthday off
Holiday buy scheme for extra flexibility
Structured career progression & ongoing training
Pension plan
On-site parking
Employee Helpline counselling and advice
Perks & discounts including:
- Gym membership
- Cycle to Work scheme
- Eye care
- Retail discounts
Team building days & annual volunteer charity day

About Newsquest Media Group

We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions.

We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population.

In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.

Quick apply

Refine Your Search

customer support & client services managers jobs in hockley, ess

Subscription Telesales Supervisor

Operations & Customer Success Lead

Customer Services Team Leader

VacancyTitle: Customer Supplies Team Manager

Help Desk Operations Manager

Customer Service Manager

Team Leader Customer Service

Wholesale Service Desk Incident Coordinator/Scheduler

Desktop Supervisor

Telesales Supervisor

Renewables Supervisor

Customer Service Supervisor

Team Leader Devitt

Team Lead, Software Support - 12 Months FTC

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