Senior associate Work, Jobs in Hockley, Ess (with Salaries)

Complaint & Incident Senior Associate
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
Associate Practitioner
IPP Analytics Limited —Basildon
- £28,392 - £31,157 a year
- 12 hour shift
8d
Healthcare Support Worker
Oxleas NHS Foundation Trust —Dartford
- £30,630 - £32,346 a year
- Full-time
- No experience needed
1d
Junior Physiotherapist
Essex Partnership University NHS Foundation Trust —Rochford
- Full-time
- Leadership
- Annual leave
- Employee discount
4d
Aveda Account Manager Fenwick Colchester 30 Hours
Estee Lauder —Colchester
- Microsoft Excel
- Customer service
- Organisational skills
Senior / Lead PMO — Vision Next Programme
Fiserv —Basildon
- Full-time
- PMP
- Contracts
- Financial services
Account Manager Tom Ford 37.5hrs (5 Days) John Lewis Chelmsford
Estee Lauder —Chelmsford
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
6d
Strategy, Senior Professional
Fiserv —Basildon
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
6h
Sr. Business Process Expert
VSE Careers —Southend-on-Sea
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Associate
Kennedys Law - UK —Chelmsford
- Full-time
- Analysis skills
- Organisational skills
- Contracts
12d
Counter Manager Estee Lauder Boots Chelmsford (22.5hrs) 3 Days
Estee Lauder —Chelmsford
- Microsoft Excel
- Customer service
- Organisational skills
6d
Smart Meter Coordinator
South East Water —Snodland
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Health, Safety and Fire Practitioner - HMP & YOI Chelmsford
Ministry of Justice —Chelmsford
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
6d
Associate Careers Adviser (Schools Team)
CXK Ltd —Medway
- £152 a day
- Microsoft Powerpoint
- Microsoft Outlook
- Business
Senior HRBP, FC Operations PXT
Amazon UK Services Ltd. - A10 —Dartford
- Full-time
- Microsoft Office
- Master's degree
- Bachelor's degree
Food & Beverage Manager (Maternity Cover 9/12 months)
Delta Hotels by Marriott Tudor Park Country Club —Maidstone
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
13d
Senior Associate - Corporate
Holmes and Hills LLP —Colchester
- Supervising experience
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Associate Clinical Nurse Specialist
Mid and South Essex NHS Foundation Trust —Chelmsford
- £39,959 a year
- Full-time
4d
Asset Planner
South East Water —Snodland
- £32,000 - £45,000 a year
- Full-time
- Data analysis skills
- Project management
- Communication skills
- Annual leave
2d
Software Development Engineering - Sr Professional I
Fiserv —Basildon
- Full-time
- Azure
- Military
- DevOps

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Complaint & Incident Senior Associate

SS&C Technologies -
Basildon

Apply Now

Job details

Full-time

Qualifications

Analysis skills
Continuous improvement
Financial services
Root cause analysis
Communication skills

Full job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Complaint & Incident Senior Associate

Locations : Basildon, Essex | Hybrid

Get To Know Us:

We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented professional with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment.

You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations.

SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.

Why You Will Love It Here!

Flexibility : Hybrid Work Model
Your Future: Professional Development Reimbursement including access to SS&C University
Work/Life Balance: Competitive holiday scheme
Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

Complaint Handling & Resolution
- Investigate, provide redress recommendations, and resolve written or telephone complaints, including complex or sensitive cases, in line with FCA and internal complaint handling SLAs and process standards.
- Liaise across multiple business areas to perform intensive and thorough investigation of a complaint, displaying end-to-end ownership of the customer outcome
- Prepare and conduct resolution telephone calls and letters which uphold high standards of clarity, professionalism, and regulatory accuracy.

Regulatory Breach & Incident Investigation
- Perform identification, assessment, documentation, and resolution of potential regulatory breaches and incidents.
- Maintain accurate records of breaches and incidents and track the status of open actions.

Continuous Improvement
- Perform root cause analysis to identify trends, themes, and emerging risks from complaints and incidents
- Collaborate cross-functionally to share insights and support initiatives that support high quality across the team, reducing complaint drivers and preventing recurrence of incidents

What You Will Bring:

Previous experience within financial services, with working knowledge of FCA DISP, CASS, Consumer Duty, and other regulatory rules. Desirable to have qualifications to support.
Excellent verbal and written communication, with the ability to understand and explain complex matters clearly and concisely.
Customer focused, displaying empathy and integrity in dealing with sensitive or vulnerable customer cases.

High attention to detail and strong analytical skills, with a curiosity to get things right. Desirable to have exposure to root cause analysis or continuous improvement frameworks.

Strong stakeholder engagement skills and an ownership driven, solutions-focused approach.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers .

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Apply Now

Refine Your Search

senior associate jobs in hockley, ess

Complaint & Incident Senior Associate

Associate Practitioner

Healthcare Support Worker

Junior Physiotherapist

Aveda Account Manager Fenwick Colchester 30 Hours

Senior / Lead PMO — Vision Next Programme

Account Manager Tom Ford 37.5hrs (5 Days) John Lewis Chelmsford

Strategy, Senior Professional

Sr. Business Process Expert

Associate

Counter Manager Estee Lauder Boots Chelmsford (22.5hrs) 3 Days

Smart Meter Coordinator

Health, Safety and Fire Practitioner - HMP & YOI Chelmsford

Associate Careers Adviser (Schools Team)

Senior HRBP, FC Operations PXT

Food & Beverage Manager (Maternity Cover 9/12 months)

Senior Associate - Corporate

Associate Clinical Nurse Specialist

Asset Planner

Software Development Engineering - Sr Professional I

I want to receive the latest job alerts for senior associate in hockley, ess

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