customer service manager Work, Jobs in hockliffe, bdf (with Salaries)

Customer Service Manager
Berkeley Group —Milton Keynes
- Customer service
- Leadership
- Annual leave
Quick apply
9d
Store Manager - Designate
Dunelm —Dunstable
Store Manager - Costa
Moto —Dunstable
- £32,000 - £37,000 a year
- Full-time
- Restaurant
- Restaurant experience
- Employee discount
- Sick pay
Quick apply
Assistant Manager - Milton Keynes
BoyleSports —Milton Keynes
- £13.20 an hour
Quick apply
Head of Product
cinch —Milton Keynes
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
3d
Country Manager - UK
Zeekr EU —Milton Keynes
- English
- Communication skills
Farm Shop Manager
Haddenham Garden Centre Ltd —Aylesbury
- £32,000 - £35,000 a year
- Weekend availability
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
2d
Branch Manager
REXEL —Dunstable
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Team Leader
Card Factory —Northampton
- £13 an hour
- Leadership
Account Manager - Total Facilities Management
Compass Group UK —Luton
- Up to £60,000 a year
- Contracts
- Communication skills
Delivery Service Provider Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- English
- Bachelor's degree
Quick apply
Director of Customer Experience
SettleParadigm —High Wycombe
- £123,936 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Leadership
Quick apply
Customer Relationship Lead
Majesticare —Haddenham
- £43,000 - £47,000 a year
- Employee discount
Quick apply
6d
Territory Sales Manager
Bestway Group —Luton
- Full-time
- Customer service
- Communication skills
Quick apply
Head of Amazon Vendor (1P) & Marketplaces
Rubber Road Ltd —Welwyn Garden City
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Leadership
Quick apply
12d
Assistant Manager (Front of House) - Luton Airport
Pret A Manger —Luton
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Assistant Manager (Kitchen) - Luton Airport
Pret A Manger —Luton
- From £34,654 a year
- Hospitality
- Annual leave
- Employee discount
Hire Desk Manager
SunbeltRentals —Milton Keynes
- Management
- Customer service
- Leadership
- Annual leave
Quick apply
Head of Customer Care
BarrattDevelopments —Northampton
- Customer service

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Customer Service Manager

Berkeley Group -
Milton Keynes

Quick apply

Job details

Permanent
9 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Customer service
Leadership

Full job description

Description

Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.

We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

What you'll be doing

Actively promote and adhere to the Berkeley Group Vision 2030 commitments.
Liaise and correspond with the customer from exchange through to legal completion, handover & defect warranty period.
Maintain up‑to‑date, well‑presented customer files and correspondence on C360 and the centralised document control system.
Keep accurate logs of all customer interactions on C360 including all defects raised.
Provide formal communication to customers throughout the development journey via letters, calls, video updates, emails, WhatsApp and WeChat.
Ensure regular communication to build strong relationships and “know our customers.”
Update customers in line with the Customer Message Matrix, including video, area and market updates.
Add personal touches to the service where appropriate.
Ensure MyHomePlus is kept up to date, achieving a minimum 90% customer sign‑up and quarterly login rate.
Co‑ordinate all customer requirements and enquiries directly or via appointed agents.
Conduct site visits and development tours by appointment.
Manage the customer choice selection process and extras, ensuring timely submission and accurate upload to MyHomePlus.
Work with site teams to investigate and implement purchaser extras and upgrades, managing inter‑departmental meetings as required.
Collate customer intelligence ahead of legal completion and work closely with Sales Progression.
Report any customer financial risks prior to legal completion.
Prepare and upload all relevant Living Guide and pre‑occupation documentation to MyHomePlus.
Create QR codes for user manuals and user videos.
Arrange personalised completion gifts within the agreed budget.
Arrange and conduct key handover and home demonstration appointments with the Customer Service Team.
Regularly inspect and monitor estate areas within your portfolio, reporting concerns to the Senior Customer Service Manager.
Attend and actively participate in Team Development Training and meetings.
Attend and contribute to weekly Completions meetings.
Manage post‑completion defects. Oversee and co‑ordinate all home defects reported during the warranty period, ensuring timely resolution, clear communication with customers, and effective liaison with contractors and site teams.

What you'll bring

Experience in delivering World Class Customer Service, in a service driven environment.
Previous experience leading a team / development.
Exceptional Customer Service Skills.
Confident in dealing with CRM systems and electronic snagging / defect management.
Demonstrating impeccable Health and Safety Standards and leading by example

Why join us?

25 days annual leave, increasing with service to 33 days.
Health and wellbeing benefits including Private Medical Insurance.
Lifestyle benefits including access to an online discount platform.
Berkeley Foundation volunteer day.
Private pension plan.
Group life assurance.

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.

Internal applicants:
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.

About Berkeley Group

Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.

We have a diverse workforce and culture rooted in attention to detail, effective communication, a sense of fun and a huge feeling of ownership and pride. With a commitment to innovation, sustainability, and customer satisfaction, we have become synonymous with exceptional design and meticulous attention to detail.

Quick apply

Refine Your Search

customer service manager jobs in hockliffe, bdf

Customer Service Manager

Store Manager - Designate

Store Manager - Costa

Assistant Manager - Milton Keynes

Head of Product

Customer Service Assistant Manager

Country Manager - UK

Farm Shop Manager

Branch Manager

Team Leader

Account Manager - Total Facilities Management

Delivery Service Provider Manager

Director of Customer Experience

Customer Relationship Lead

Territory Sales Manager

Head of Amazon Vendor (1P) & Marketplaces

Assistant Manager (Front of House) - Luton Airport

Assistant Manager (Kitchen) - Luton Airport

Hire Desk Manager

Head of Customer Care

I want to receive the latest job alerts for customer service manager in hockliffe, bdf

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