Technical support team leader Work, Jobs in Hoddesdon, Hrt (with Salaries)

Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
3d
Managed Services - First Line Support Team Lead
HSO Group B.V. —London
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply
Onsite Technical Lead
ABACUS —London
- Full-time
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
Technical Lead
Advania UK —London
- £65,000 - £70,000 a year
- Hybrid work
- Azure
- Mentoring
- Phone etiquette
13d
Deputy Adult Community Services Lead - Upper Lea Valley ICT
Hertfordshire Community NHS Trust —Hoddesdon
- £49,387 - £56,515 a year
- Full-time
- Management
- Flexible schedule
9d
Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
SAP Training Lead - Enterprise Resource Planning - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Business development
- Team management
- Budgeting
8d
Lead M365 Adoption & Support Specialist
Birkbeck University of London —London
- £51,713 - £60,858 a year
- Full-time
- University
- SharePoint
- AI
- Annual leave
7d
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Bachelor's degree
- Work from home
Customer Support Lead
Searchable —London
- Full-time
- Bar
- Mentoring
- APIs
Quick apply
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
Business Systems Training Lead
Miller Insurance Services —London
- Presentation skills
- Budgeting
- Training & development
- Annual leave
22h
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
AI Enablement Lead
Cognita Schools —London
- Travel
- Agile
- Training & development
- Annual leave
- Employee assistance programme
16h
AI Enablement Lead, External Relations
Bloomberg —London
- AI
- Communication skills
2d
I&O Developer Enablement and Adoption Lead
IG Group —London
- Full-time
- Travel
- In-person
- Training & development
9d
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
AI Enablement Lead
Harmony Fire —London
- £70,000 - £80,000 a year
- Full-time
- Salesforce
- Master's degree
- Training & development
Quick apply

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Managed Services - First Line Support Team Lead
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Digital Service Desk Team Leader

East of England Ambulance Service Trust -
Chelmsford

Apply Now

Job details

Full-time
£39,959 - £48,117 a year
3 days ago

Qualifications

IT team management
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Performance management
Continuous improvement
Team management
Employee performance appraisals
Professional development mentoring
Help desk
Rota coordination

Full job description

The Digital Service Desk Team Leader is responsible for overseeing the operational delivery of the Trust’s first-line IT support function, ensuring a responsive, customer-focused service that meets agreed SLAs and ITIL-aligned best practices.

As the direct line manager for the Service Desk Analysts and Senior Service Desk Analysts, the post holder provides day-to-day operational and developmental leadership to the team, including queue and rota management, workload planning, performance review, and mentorship. They are also the primary escalation point for any technical or service issues arising within the Service Desk.

The role involves close collaboration with SACM, Infrastructure, project teams, and other Digital Services colleagues to ensure service continuity, smooth transitions from project to BAU, and accurate capture of asset and configuration data.

The Team Leader plays a vital role in staff development, coaching, and continuous improvement of the Digital Service Desk function, while also deputising for the Service Desk Manager and other Digital managers where required.

This role has participation in an on-call rota as required.

Whilst this post is based in Chelmsford, regular travel to Norwich and other sites will be required.

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution.
Acting as the first point of senior escalation for Band 4–5 Service Desk staff and users.
Overseeing team ticket queues, ensuring SLA compliance and workload distribution.
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs).
Managing team rotas, providing coaching, and contributing to staff performance and development.
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership.
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates.
Leading service improvement initiatives and identifying recurring issues for problem management.
Monitoring compliance with IG, security, and audit requirements across Service Desk operations.
Deputising for the Service Desk Manager and other managers as required, and producing operational performance reports.
Contributing to Trust-wide digital service initiatives, including governance and continuous improvement

You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.

The East of England offers a unique blend of innovation and opportunity, surrounded by picturesque countryside, historic towns, and quick access to both the bustling capital and serene coastlines.

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.

We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.

We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

Apply Now

Refine Your Search

technical support team leader jobs in hoddesdon, hrt

Digital Service Desk Team Leader

Managed Services - First Line Support Team Lead

Onsite Technical Lead

Technical Lead

Deputy Adult Community Services Lead - Upper Lea Valley ICT

Technical Account Manager - Supplier collaboration team

SAP Training Lead - Enterprise Resource Planning - Senior Manager

Lead M365 Adoption & Support Specialist

Technical Lead, Professional Services

Customer Support Lead

Salesforce Administrator & Service Desk Lead

EMEA Client Facing Technology Enablement Lead

Business Systems Training Lead

AI Enablement Lead

AI Enablement Lead

AI Enablement Lead, External Relations

I&O Developer Enablement and Adoption Lead

Developer Engagement Lead - AI Coding Tools - MSDE

AI Enablement Lead

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