Insight manager Work, Jobs in Holborn, Gtl (with Salaries)

Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Customer Success Manager
Plain —London
- £180,000 - £215,000 a year
- Full-time
- Hybrid work
- Sales
- APIs
Assistant Librarian (Open Access)
University of East London —London
- £35,453 - £38,827 a year
- University
13h
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
Continuous Improvement and Training Manager
Lewisham Council —London
- £55,353 - £57,495 a year
- Full-time
- IT
- Employee discount
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Senior Project Manager
Haringey Council —London
- £63,966 - £67,575 a year
- Project management
- Presentation skills
- Communication skills
1d
Programme Manager
APPLY —London
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Applications Support Manager
Business Systems —Southwark
- £60,000 - £70,500 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
5d
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
1d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Operations Manager
Global Service Group —London
- From £50,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Free parking
Quick apply
19h
Deputy Service Manager
Change Grow Live —London
- £46,683.60 - £51,101.95 a year
- Management
- Communication skills
- Annual leave
- Employee assistance programme
5d
Research & Insight Manager
David Lloyd Clubs —Hatfield
- £45,000 - £55,000 a year
- Analysis skills
- Organisational skills
- Employee discount
23h
Internal Communications Manager
SOAS University of London —London
- £51,902.57 - £61,048.57 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Regional Manager (Middle East and South Asia)
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Weekend availability
- Travel
- Leadership
- Annual leave
13d
Delivery Manager (Target Operating Model Project)
The Duke of Edinburgh's Award —London
- £40,210 - £47,306 a year
- Full-time
- Remote
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
13d
Experience & Engagement Manager
Virgin Active —London
- £36,582 a year
- Weekend availability
- Annual leave
- Employee discount
14d
Programme Manager - Global Talent Visa
Founders Forum Group —London
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Presentation skills
- Work from home
- Employee discount
Quick apply
5d

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insight manager jobs near holborn, gtl

Senior Customer Experience Manager

Macmillan Cancer Support -
London

Apply Now

Job details

Permanent
£55,000 - £61,000 a year
12 days ago

Benefits

Company pension
Employee discount
Flexible schedule
Life insurance

Qualifications

Management
Customer service
Continuous improvement

Full job description

Permanent
Full time (34.5 hours)we are open to a conversation about how you work these hours
Hybrid Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per a week in the office
Salary Range £55000 £ 61000 – benefits and recognition

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

Reporting to the Head of Customer Experience, you will champion and improve the experiences of our supporters, one of our core external audiences. You will lead a team and have overall responsibility for customer experience planning and measurement, ensuring we best meet customer needs and our charitable objectives.

You’ll work with our insight team to build understanding of customers and audience segments, especially the needs of diverse communities and priority audiences. You’ll map the customer journeys and experiences across Macmillan, identifying how we can better meet customer needs, drive income and deliver excellent experiences. You’ll use this insight to develop strategies that drive continuous improvement and draw on your outstanding stakeholder skills to influence change and inspire teams to deliver excellent experiences for our customers.

As an experienced, inclusive line manager, you will role-model the Macmillan behaviours and be a true advocate of our values, showing heart, strength and ambition for the team and our customers.

About you?

The successful candidate will demonstrate:

Excellent customer journey planning and service design experience, across multiple channels and touchpoints

Excellent line management experience, with evidence of building committed, empowered and successful teams

Experience of developing strategies for improving the customer experience including retention methodologies and measuring effectiveness.

Experience navigating complex internal stakeholder environments, using exceptional influence and communications skills, and solid problem-solving to best meet customer needs, find solutions and drive culture change

Significant understanding of how to deliver exceptional branded experiences and improving customer service

Experience of briefing complex insight work and working with data and analytics to turn information into insight and insight into recommendations

Experience of facilitation/training/coaching

What we can offer you?

25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days

Pension matched up to 7.5%

120+ learning and development offers, with access to external professional qualifications

Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm

Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: June 12th
First interview dates: TBC

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team [email protected] for advice, or a conversation on reasonable adjustments.

Apply Now

Refine Your Search

insight manager jobs in holborn, gtl

Senior Customer Experience Manager

Customer Success Manager

Assistant Librarian (Open Access)

Senior Complaints Manager

Continuous Improvement and Training Manager

Relationship Manager

Senior Project Manager

Programme Manager

Coffee Operations Manager

Applications Support Manager

Guest Services Manager

Senior Customer Success Manager - UK

Senior Operations Manager

Deputy Service Manager

Research & Insight Manager

Internal Communications Manager

Regional Manager (Middle East and South Asia)

Delivery Manager (Target Operating Model Project)

Experience & Engagement Manager

Programme Manager - Global Talent Visa

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