2nd line support engineer Work, Jobs in Holmfield, Wyk (with Salaries)

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester
Remedian I.T. Solutions —Oldham
- From £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Paid training
- Work from home
Quick apply
3d
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Full-time
- Mentoring
Third Line Support Engineer
Talk Straight —Ilkley
- £35,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Referral programme
Quick apply
4d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
4d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
IT Field Engineer - Manchester
T-Tech —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
8d
Security & Infrastructure Operations Centre (SIOC) Engineer
UBDS Group —Manchester
- Rotating shift
- Analysis skills
- Communication skills
Quick apply

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IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

Biometrics Match
Bradford

Quick apply

Job details

Permanent | Full-time
£30,000 - £50,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Azure
Client engagement
Stakeholder liaison
Incident queue management
Ticket management
System design
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
VoIP
Virtualisation
Ticket management systems
Mentoring
DNS
Agile
Customer support
Customer interaction
Leadership
Microsoft Azure
Active Directory
Help desk

Full job description

Full‑time Permanent Leeds Salary dependent on experience

An established and growing IT Managed Service Provider is looking for a 2nd / 3rd Line IT Support Engineer to join their expanding support team. This is a customer‑facing role where you’ll support a wide range of clients, resolve technical issues across varied environments, and play a key part in delivering high‑quality service.

You must be confident speaking with customers, comfortable managing multiple tickets, and able to build strong stakeholder relationships. If you enjoy working in a fast‑paced MSP environment and want genuine progression, this role will suit you.

Your Background

Experience working for an IT Managed Service Provider
Strong customer‑focused approach
Comfortable working with ticketing systems, SLAs and KPIs
Able to manage your workload and communicate clearly with clients

The Role

Provide technical support to clients via phone, remote tools, and onsite visits
Take ownership of faults and work requests through to resolution
Troubleshoot issues across workstations, servers, networks, telephony and cloud services
Keep customers updated throughout the lifecycle of their ticket
Escalate issues where required using agreed procedures
Support the wider team to ensure SLAs are met and service quality remains high
Contribute to the design and delivery of modern systems and solutions
Mentoring or helpdesk leadership experience is desirable but not essential

Skills & Experience

Windows 10/11 end‑user support
Windows Server 2016/2019/2022/2025
Core server technologies:
Active Directory
Group Policy
DHCP
DNS
Exchange Server
Networking: switch/router/firewall configuration
Virtualisation: Hyper‑V and Broadcom
Backup technologies
Antivirus / EDR / spam filtering
Telephony (VoIP)
Knowledge of Microsoft 365, Azure and cloud technologies (desirable)
Passed MS‑900 or another modern Microsoft exam (MD‑102, MS‑102, MS‑700, MS‑721) or willingness to pass one within 6 months

Agile Working

Flexible working options available and open to discussion.

Benefits

Competitive salary based on experience
Relaxed, friendly office environment and strong work‑life balance
Profit share scheme
Investment in training and certifications
Pension scheme
20 days holiday + bank holidays (increasing annually up to 25)
Free onsite parking
Clear career progression opportunities
Access to mentoring, formal training and self‑development pathways

Keywords (for search visibility)

IT Support, 2nd Line, 3rd Line, Second Line, Third Line, IT Engineer, MSP, Managed Service Provider, Service Desk, Helpdesk, IT Support Engineer, Infrastructure Engineer, Microsoft 365, M365, Azure, Intune, Windows Server, Active Directory, Group Policy, DHCP, DNS, Exchange, Hyper‑V, Virtualisation, VoIP, Firewalls, Networking, Leeds IT Jobs, Yorkshire MSP, Technical Support, IT Technician, Escalation Engineer, Cloud Support, IT Services.

Job Types: Full-time, Permanent

Pay: £30,000.00-£50,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

2nd line support engineer jobs in holmfield, wyk

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

2nd Line IT Support Engineer – £30K + Training | Award-Winning MSP | Manchester

3rd Line Support Engineer

Third Line Support Engineer

Digital (IT) Service Desk Analyst

Service Desk Engineer - 3rd Line

1st/2nd Line IT Support - £27,000-£34,000

Onsite Engineer

IT Field Engineer

IT Field Engineer - Manchester

Security & Infrastructure Operations Centre (SIOC) Engineer

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