Join Our Team as a Field-Based Supply Chain Auditor in the Home Insurance Sector!
You will play a crucial role in shaping the repair delivery process for our Home Insurance customers. As you work in the field, you will witness projects firsthand and ensure they are executed correctly. Your contributions will be vital in enhancing quality, managing costs, and improving customer experience as we continue to expand.
About the Role
In the position of Field-Based Supply Chain Auditor, you will collaborate with our repair and restoration supplier network by conducting audits, evaluating performance, and raising standards.
You will work closely with Supplier Relationship Managers, internal claims teams, and supplier partners. A substantial amount of your time will be spent on-site, reviewing repairs during or after completion, and using your insights to influence the delivery of work across the supply chain.
What You’ll Do
- Conduct site-based audits of drying restoration and building repair suppliers
- Review work during and after completion to evaluate quality and compliance
- Analyse supplier performance against SLAs (Service Level Agreements), KPIs (Key Performance Indicators), and contract terms
- Generate clear and concise audit reports with actionable recommendations
- Support governance and process management throughout the supply chain
- Contribute to the development of schedules of rates and claims approaches
- Benchmark performance to uncover opportunities for improvement
- Maintain accurate audit records and documentation
- Collaborate closely with Supplier Relationship Managers, claims teams, and suppliers
- Foster strong working relationships with internal and external stakeholders
- Identify ways to enhance efficiency, reduce costs, and improve customer outcomes
- Stay informed on market trends, competitors, and regulatory changes
- Support broader audit activities across the business and share your expertise
What You’ll Bring
Essential:
- Experience with audit processes in a household claims environment
- Understanding of schedules of rates and insurance reinstatement contractors
- Strong communication, negotiation, and stakeholder management skills
- Ability to build and maintain effective working relationships
- Analytical and problem-solving skills with a data-driven approach
- Proven experience in delivering improvements in cost and/or quality outcomes
- Capability to manage and prioritise a varied workload
Preferred:
- Experience working for a home insurer or large intermediary
- Industry qualifications (Dip/Cert CILA/CII and/or MCIOB/MRICS) or actively pursuing them
- Familiarity with CoreLogic
Working Pattern
This is a field-based role that will require substantial travel throughout the UK, including the far north and Scotland.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.
Disability Confident Leader
As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.
If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email [email protected] or contact us on 07443573168. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.
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