Customer success manager Work, Jobs in Home Office (with Salaries)

Customer Success Manager
Adhere Predict —Remote
- £50,000 a year
- Full-time
- Remote
- Project management
- Presentation skills
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Customer Success Manager
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- £50,000 a year
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Customer Success Manager II
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Frontline Performance Group —Remote
- £43,000 - £45,000 a year
- Full-time
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- Hotel
- Bachelor's degree
- Annual leave
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Quick apply
10d
Customer Success Manager
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- Full-time
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Customer Success Manager - Quality
Veeva Systems —Remote
- Full-time
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Senior Customer Success Manager
Blackboard —Remote
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Customer Success Manager
GitLab —Remote
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3d
Client Success Manager
Agility PR Solutions —Remote
- Full-time
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- Mentoring
- Annual leave
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Quick apply
UK CSM - Voice AI
AudioCodes —Remote
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VP Customer Success
Energy Exemplar —Remote
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Customer Success Manager - JustGiving
Blackbaud —Remote
- Full-time
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3d
Enterprise Customer Success Manager
Guesty —Remote
- Full-time
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- Hospitality
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Quick apply
Customer Success Manager - Full Time
Lief —Remote
- £30,000 a year
- Full-time
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Channel Development Manager EMEA
10ZiG Technology —Remote
- £50,000 - £150,000 a year
- Full-time
- Sales
- Public speaking
- Windows
- Annual leave
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Quick apply
11d
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Henry Schein One UK Ltd —Remote
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Account Management Team Lead
Showbie Inc. —Remote
- £55,000 - £60,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Salesforce
Quick apply
9d
Customer Success Manager, Cohort
RLDatix —Remote
- Hybrid work
- Annual leave
Senior Manager, Customer Success (Enterprise) - Maternity Cover
RLDatix —Remote
- Hybrid work
- Microsoft Powerpoint
- Management
- Leadership
- Employee assistance programme
10d
Account Manager, UK
Reserv —Remote
- Full-time
- Remote
- Project management
- Organisational skills
- Communication skills
- Annual leave
Quick apply
4d

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Customer Success Manager

Adhere Predict -
Remote

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Job details

Full-time
£50,000 a year
7 days ago

Qualifications

Jira
Trello
Project coordination
Project management
Presentation skills
Customer relationship management
Category CE Licence
Account management
Communication skills

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

We have a really exciting opportunity for a Customer Success Manager to join our growing team.

As Customer Success Manager for AdherePredict, you will own the end-to-end client relationship for our pharmaceutical partners using our adherence prediction platform, blending commercial account management with hands-on implementation and service design. You will be the day-to-day face of AdherePredict for your accounts, managing onboarding, ongoing service delivery, and commercial growth, while shaping how the service is designed and delivered to drive better adherence outcomes for patients.

The role requires 3–5 years' relevant experience. Base salary is £50,000 plus a business development incentive of up to 20%, assessed every six months.

Main Responsibilities

1. Commercial Account Management

Relationship Ownership: Act as the primary commercial point of contact for a portfolio of AdherePredict clients, building trusted, long-term relationships.

Account Growth: Identify opportunities to expand AdherePredict usage within existing accounts and across new therapy areas, supporting renewals and upsell conversations.

Reviews & Reporting: Lead regular client review meetings, presenting performance data, service updates and commercial proposals.

2. Business Development

Pipeline Management: Maintain and progress a commercial pipeline of new and expansion opportunities for AdherePredict, working leads through to close.

Lead Sourcing: Source new opportunities directly, in addition to leads provided by the sales and commercial teams, to support delivery against pipeline targets.

Target Delivery: Take ownership of pipeline and revenue targets, assessed every six months as part of the role's incentive structure.

3. Implementation

Onboarding: Lead the end-to-end implementation of AdherePredict for new pharmaceutical clients and programmes, coordinating internal teams and client stakeholders.

Configuration: Work with internal teams to configure prediction models, risk thresholds and reporting to each client's programme requirements, ensuring a smooth transition into live operation.

Training: Deliver or coordinate training for client teams and end users, ensuring confident adoption of the service.

Go-Live Support: Provide hands-on support through go-live and early life, resolving issues quickly and escalating where required.

4. Service Design

Patient Journey Design: Define how care is delivered to the patient through AdherePredict, including the touchpoints, interactions and interventions that make up the patient journey.

Risk & Non-Adherence Interventions: Design and refine interventions triggered when AdherePredict identifies signs of non-adherence or risk, ensuring they are timely, appropriate and consistent across accounts.

Outcome Monitoring: Track adherence outcome data following interventions, using insight to refine intervention design and demonstrate value to clients.

Service Improvement: Use client and patient feedback to identify opportunities to improve how care is delivered through AdherePredict.

New Service Input: Contribute service design input into new client propositions and service variants, drawing on direct account experience.

5. Compliance & Cross-Functional Coordination

Regulatory Awareness: Maintain working knowledge of AdherePredict's status as a Class 1 medical device and its ongoing path to DTAC compliance.

DSPT Compliance: Support adherence to Data Security and Protection Toolkit (DSPT) requirements across client interactions and documentation.

Internal Liaison: Act as the link between clients and internal teams including operations, clinical and digital product, ensuring client needs are clearly understood.

Issue Resolution: Coordinate the resolution of service issues raised by clients, keeping them informed throughout.

Skills, Experience and Qualifications

Essential

Experience: 3–5 years' experience in account management, implementation or service delivery, ideally within healthcare, pharmaceutical or a regulated environment.

Relationship Management: Proven ability to build strong client relationships and manage commercial conversations confidently.

Delivery: Experience coordinating implementation or onboarding projects involving multiple stakeholders.

Communication: Excellent written and verbal communication skills, comfortable presenting to senior client stakeholders.

Organisation: Strong organisational and multitasking abilities.

Commercial Drive: Comfortable working towards revenue and pipeline targets.

Data Comfort: Comfortable interpreting adherence and risk data to support client conversations and intervention design.

Desirable (But Not Required)

Experience within homecare, pharmaceutical patient support or NHS-facing services.
Familiarity with service design or process mapping techniques.
Familiarity with DTAC, DSPT or medical device regulatory requirements.
Experience using CRM or project management tools such as Jira, Trello or Asana.

Apply Now

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