Customer experience leader Work, Jobs in Hook, Ham (with Salaries)

Reception Supervisor
Tylney Hall Hotel —Hook
- Full-time
- Hotel
- Front desk
Quick apply
Specialist Sales Consultant
Reassured —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Free parking
- Annual leave
Quick apply
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Entry-Level Account Executive (HF1353759)
Flourish —Basingstoke
- £30,000 - £35,000 a year
- Full-time
Quick apply
Front of House Team Leader
The Raven Hotel —Hook
- £13.50 an hour
- Full-time
- Sales
- Customer service
- Team management
- Free parking
- Employee assistance programme
Quick apply
Executive Assistant to the CEO
QinetiQ —Farnborough
- Full-time
- Continuous improvement
- Employee discount
1d
Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
5d
Yard Team Leader (Sun-Thu)
BCA —Hook
- £15.11 an hour
- Microsoft Powerpoint
- Organisational skills
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
2d
Team Leader
Chef & Brewer - BRA_101 —Odiham
- Full-time
- Customer service
- English
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
Entry-Level Account Executive (HF1353758)
Flourish —Aldershot
- £30,000 - £35,000 a year
- Full-time
Quick apply
Customer Marketing Manager - On Trade Field Sales Team
William Grant & Sons —Hook
- Full-time
- Communication skills
- Marketing
- Employee assistance programme
Employment Adviser
The Fedcap Group —Guildford
- £28,438 - £30,253 a year
- Full-time
- In-person
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager - Basingstoke Mall
Hays Travel —Basingstoke
- Full-time
- Training & development
- Time management
- Annual leave
- Employee discount
Order to Cash (OTC) Analyst
Serco Group —Hook
- £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Functional Assessor-Health Assessment Advisory Service
Serco Group —Frimley
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Work from home
- Employee assistance programme
Operations Administrator
GLORY —Basingstoke
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Administrative experience
Quick apply
3d
Claims Officer
Neilson Financial Services —Windsor
- £30,000 - £45,000 a year
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply

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customer experience leader jobs near hook, ham

Reception Supervisor

Tylney Hall Hotel -
Hook

Quick apply

Job details

Full-time

Qualifications

Front of house supervision
Guest relations
Arranging restaurant reservations
Internal department liaison
Accommodation booking
Front desk
Fidelio
Night audit bookkeeping
Guest services telephone call handling
Hotel front office operations

Full job description

Job Ref: ELI3280

Branch: Tylney Hall Hotel

Location: Tylney Hall Hotel, Hook

Salary/Benefits: Competitive Salary including Service Charge - 35 hours per week - live in available

Contract type: Permanent

Hours: Full Time

Hours per week: 35

Posted date: 07/08/2026

Closing date: 07/09/2026

Reception Supervisor Overview:

The Reservation Supervisor role involves helping to manage the team to deal with all sales enquiries in Reservations for our luxury 4 red star 113 bedroom hotel. This is a hands on role as a Team Leader and duties will include accurately taking all reservations and guest bookings using our computer system together with administration and liaising with the Reception team and Conference Office. The Reservation Supervisor will work to our yield management system to ensure that occupancy and average room rates are maximized. The team also take bookings for our beautiful Oak Room Restaurant and the Leisure facilities. The Reservations Supervisor will deputise in the Department Manager's absence.

Reception Supervisor Key Responsibilities:

To ensure the Guest Service Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
To ensure that quality standards within the Guest Service Team are maintained and wherever possible improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect ensuring that all Reception Staff are fully conversant in all appropriate functions.
The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
The use of all Vingcard keys, guest, staff and conference and effective stock control of cards.
To greet and liaise with all event organisers and co-ordinating with relevant operational departments.
To ensure that all-incoming telephone calls, faxes and e-mails are dealt with in a professional and effective manner ensuring that high standards and Elite policies are maintained consistently.
To assist in the management of bookings in the Rooms, Restaurant and the Salon.
To provide cover for Night Porter/Night Auditor Shifts.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.

Why work at Tylney Hall Hotel:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support our staff we offer:

Meals are provided by our talented kitchen team
We have plenty of free parking.
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

service charge is dependent on sales performance and not guaranteed

Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.

Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits
To support our staff we offer:

Meals are provided by our talented kitchen team
We have plenty of free parking.
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

service charge is dependent on sales performance and not guaranteed

Quick apply

Refine Your Search

customer experience leader jobs in hook, ham

Reception Supervisor

Specialist Sales Consultant

Business Development Manager – IT, Cyber Security & AI Governance

Entry-Level Account Executive (HF1353759)

Front of House Team Leader

Executive Assistant to the CEO

Senior Customer Experience Manager

Customer Services Manager (Contact Centre)

Yard Team Leader (Sun-Thu)

Team Leader

Virtual Personal Assistant (Night)

Operations and Sales Coordinator

Entry-Level Account Executive (HF1353758)

Customer Marketing Manager - On Trade Field Sales Team

Employment Adviser

Assistant Manager - Basingstoke Mall

Order to Cash (OTC) Analyst

Functional Assessor-Health Assessment Advisory Service

Operations Administrator

Claims Officer

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