Guest service agent Work, Jobs in Hook, Ham (with Salaries)

Reception and Guest Experience Host
LAH Property Marketing —Farnborough
- £29,892 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
Guest Experience Champion
Aramark —Windsor
- £13.05 an hour
- Full-time
- Hospitality
- Leadership
- Resort
- Free parking
- Employee discount
Booking Services Agent
The Winchester Hotel & Spa —Winchester
- £13,218.40 a year
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
1d
Central Reservation Agent
The Roseate Reading —Reading
- Full-time
- English
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
3d
Reservations / Groups / M&E Executive
voco Reading Hotel —Reading
- Full-time
- Hotel
- Accounting
- In-person
Quick apply
Golf Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Full-time
- Microsoft Office
- Hotel
- Restaurant
- Free parking
- Employee assistance programme
Quick apply
Golf Sales & Events Supervisor
Foxhills —Ottershaw
- Full-time
- Microsoft Office
- Hotel
- Restaurant
- Free parking
- Employee assistance programme
EFL Teachers Summer Guildford (Non-Residential)
Move Language Ahead —Guildford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
Quick apply

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Guest Experience Champion
Aramark —Windsor
Experience in hospitality, theme parks, retail, or customer-facing enviornments. Employee benefits app with discounts, online GP access, and mental health…
£13.05 an hour
Guest Services Assistant
Pennyhill Park Hotel & Spa —Bagshot
Friendly and approachable manner with a genuine interest in guest service. Maintain tidy and welcoming front-of-house and guest-facing public areas.
£13.05 an hour
9d

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Reception and Guest Experience Host

LAH Property Marketing -
Farnborough

Quick apply

Job details

Full-time
£29,892 a year

Benefits

Company pension
Referral programme

Qualifications

Facilities management
Microsoft Office
Host/hostess experience
Front desk
Communication skills

Full job description

Description

Reception and Guest Experience Host | Full Time

Farnborough

£29,892

About the Role

As Guest Experience Host, you will be the welcoming face of the Business Park, welcoming visitors with professionalism, warmth, and energy. A natural communicator, you will develop strong relationships within the workplace community and beyond.

Your organisational expertise will ensure the smooth and professional operation of front-of-house services, enabling you to deliver an exceptional experience for tenants and visitors alike.

You will play a key role in cultivating a vibrant onsite community by producing engaging newsletters and supporting the marketing team with the delivery of events in partnership with local charities and businesses.

You will support the facilities management team with administrative tasks, managing contractors and maintenance teams and building positive relationships with all tenants, visitors and stakeholders.

Hours and Salary

8.00am – 4.00pm Monday to Thursday and 8.00am – 3.00pm on Friday (39 hours per week)

£29,892

Key Responsibilities

Front of House

Set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations
Meet and greet all visitors to the park, ensuring a warm welcome – you will be the ‘face and personality’ of the business park
Ensuring the reception and common areas always look pristine
Efficiently managing couriers, post and deliveries
Defining and maintaining service levels
Develop a good understanding of the local area, creating a local amenities information file - becoming an expert in terms of local knowledge
Mange bookings for share spaces, ensuring meeting rooms are immaculately presented and ready for use at all times

Building and Services

Develop and manage relationships with key stakeholders and occupiers
Establish yourself as the go to person for questions / queries, handling all enquiries in a courteous and efficient manner
Liaison with the facilities manager to help ensure contractors carry out their duties effectively and assist with any other tasks requested
Reporting issues and managing to resolution through correct process
Support new tenant on boarding, including welcome packs and site tours

Tenant experience and community engagement

Support and organise seasonal events for the tenants, following direction from the marketing team, to create a sense of community and aid enjoyment in the workplace (as and when required)
Produce a monthly e-newsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand (as and when required)

Skills, Knowledge and Expertise

Experience of working in a premium front of house reception role, with excellent customer- focused service delivery and facilities management knowledge
Immaculately presented
Engaging and welcoming, with a warm personality
Proactive, self-motivated and thrive in an environment where you are required to multitask
Excellent problem resolution skills along with outstanding communication and active
listening skills
Flexible to assist colleagues and work collaboratively
Can do attitude / team spirit
Competent Microsoft Office / Canva / App / Social Media user and willing to learn in house systems and processes

Benefits

Contributory pension scheme / life assurance
24 / 7 access to a virtual GP for you and your family
Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
Financial and legal information support
Discounts and deals across multiple businesses
Referral programme
LAH training academy

About LAH Property Marketing

About LAH Property Marketing
LAH Property Marketing provides front-of-house reception, on-site marketing and tenant experience services for commercial office buildings nationwide. We work with developers, agents and property managers who believe in the value of an exceptional front-of-house experience.

Equal opportunities

If you require adjustments during the recruitment or onboarding process, please let us know. Any workplace adjustments will be considered in line with the requirements of the role and operational setting.

Quick apply

Refine Your Search

guest service agent jobs in hook, ham

Reception and Guest Experience Host

Guest Experience Champion

Booking Services Agent

Central Reservation Agent

Reservations / Groups / M&E Executive

Golf Sales & Events Supervisor

Golf Sales & Events Supervisor

EFL Teachers Summer Guildford (Non-Residential)

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