Customer experience verifications Work, Jobs in Hook Norton, Oxf (with Salaries)

Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Computer literacy
- In-person
- Free parking
- Work from home
Quick apply
12d
Supplier Improvement Co-Ordinator
TVS Supply Chain Solutions —Banbury
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
Library Assistant
Lincoln College - University of Oxford —Oxford
- £13,767.00 - £14,218.50 a year
- Temporary
- Customer service
- Computer literacy
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
Conference & Events Co-ordinator (Maternity Cover)
Brasenose College —Oxford
- £28,607 - £32,278 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
9d
Blend Shift Supervisor (A Shift Nights)
Newly Weds Foods —Banbury
- £51,890.70 a year
- Night shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
4d
Quality Assurance Auditor (Red Shift) Permanent £31,500
Kanes Foods —Evesham
- £31,500 a year
- Quality control
- Communication skills
Blend Supervisor D Shift Days
Newly Weds Foods —Banbury
- £45,917.76 a year
- Day shift
- Computer literacy
- Supervising experience
- Quality control
Quick apply
6d
People Operations Coordinator
OneSchool Global United Kingdom —Warwick
- Full-time
- Microsoft Office
- Continuous improvement
- Contracts
- Free parking
- Annual leave
9d
Accommodation Officer
Brasenose College —Oxford
- £32,278 - £37,508 a year
- Weekend availability
- Hotel
- University
- Guest services
- Annual leave
- Employee assistance programme
11d
Test Center Manager (Stratford Upon Avon)
Pearson —Stratford-upon-Avon
- Management
- Computer literacy
- Travel
4d
Purchase Ledger Admin
OneSchool Global United Kingdom —Warwick
- Full-time
- Communication skills
- Free parking
- Annual leave
9d
Quality Controller
Absolute Taste —Bicester
- £27,000 a year
- Full-time
- Quality control
- Communication skills
Quick apply
10d
HR Generalist
Matcon Limited —Evesham
- Full-time
- Microsoft Office
- Travel
- Recruiting
- Referral programme
10d
Repair Technician - Aftermarket
GE Aerospace —Cheltenham
- Full-time
- Computer literacy
- Computer skills
- Communication skills
LS, IGCSE and AL Geography Tutor
Faria Online Schools —Oxford
- Remote
- Experience working with children
- Classroom experience
- Communication skills
Quick apply
Project Manager, Product Development
Refeyn Ltd —Oxford
- £45,000 - £55,000 a year
- Hybrid work
- Annual leave
- Flexible schedule
Quick apply
9d
Simulation Consultant
ITI Group —Henley in Arden
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Senior Planning Officer
PublicaGroupWODC —Witney
- £41,853 - £44,691 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
11d
Quality Technician
Lumentum —Towcester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills

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Customer Services Executive

Robert Welch Designs
Evesham

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Company pension
Work from home
Employee discount
Life insurance
On-site parking

Qualifications

Live chat
Sales support
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Client engagement
Computer literacy
Stakeholder liaison
NetSuite
Internal department liaison
Complaint handling
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Customer Services Executive

Robert Welch Designs is known for exceptional design, quality, and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Based: Evesham, Vale Business Park.

Hours: 37.5 hours per week – will include weekend working, either a Saturday or a Sunday.

Hybrid working pattern: our current in-office day is a Wednesday.

Additional office attendance will be required for training purposes, as needed.

Outline:

You will primarily champion the needs of our customers within Robert Welch. You will have excellent communication skills (written and verbal) and the ability to build strong customer relationships instantly via all channels of communication.

You will be required to maintain the delivery of a world-class customer service to our customers, ensuring speed and quality in every interaction.

You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible. We want our team members to be empowered to go above and beyond, exceeding customer expectations. From time to time, and as directed by your line manager, you will be required to support other customer service representatives within the business.

General Telephone Reception

· Call answering, handling telephone orders, and call forwarding

Daily Key Activities

Handling high volumes of end user enquiries via all channels of communication
Provide product aftercare, purchasing advice, and sales support
Resolving queries & questions for all of your allocated inboxes in both Re:Amaze and Outlook with speed and accuracy, using clear and accurate communication skills within the allotted SLA
Resolving courier issues, liaising with our courier provider GFS on behalf of customers
Respond daily to all FeeFo & Trustpilot reviews
Action Shopify Fallback emails
Action Shopify Fraud Alert emails
Action Amazon enquires within the SLA
Action Retail Mail Order & Website Refunds
Action Age Verification throughout the day
Cover live chat
Order entry, checking stock status, and taking telephone payments
Monitor ‘on hold’ status orders in NetSuite
Monitor & action RMA returns in NetSuite
Monitor Age Checked pending customers in NetSuite

Customer complaint resolution

Timely resolution of complaints & customer issues
Escalation of service product fault issues as needed

Monitoring & resolving e commerce and website issues

Improving customer journey and conversions by feeding key improvement to the e-Commerce Team

Liaising with other internal departments

Liaising with the Stock Control Team
Resolving stock issues and queries on behalf of customers
Resolving customer product issues
Escalating potential quality issues with the Manager of Quality Control
Liaising with e-Commerce Team Raise any potential issue that may impact the customer experience with the relevant department
Regular communication with Accounts & the wider Warehouse Team

You may be required to undertake additional duties across the business from time to time. There may also be occasions where you are asked to work from an alternative location, as required by business needs.

Knowledge, Skills & Experience

Candidates should have experience in a similar role
Passionate and enthusiastic about delivering world class customer service
Computer skills and knowledge, ability to grasp new processes quickly
Strong communication and influencing skills
Proactive approach to servicing customers, ability to build relationships via all channels of communication
Capable to work well under pressure
Proven experience of complaint resolution
Highly organised and accurate with a logical mindset with an excellent attention to detail

Additional Requirements

During peak times you will be asked to work additional hours to help support the additional workload. You may be required to attend occasional product training sessions. Paid overtime or, time in lieu will be given for any overtime worked during busy periods.

To Apply:

Please send your up-to-date CV and covering letter detailing your current salary to us

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience verifications jobs in hook norton, oxf

Customer Services Executive

Supplier Improvement Co-Ordinator

Library Assistant

Conference & Events Co-ordinator (Maternity Cover)

1st / 2nd Line IT Support Analyst

Blend Shift Supervisor (A Shift Nights)

Quality Assurance Auditor (Red Shift) Permanent £31,500

Blend Supervisor D Shift Days

People Operations Coordinator

Accommodation Officer

Test Center Manager (Stratford Upon Avon)

Purchase Ledger Admin

Quality Controller

HR Generalist

Repair Technician - Aftermarket

LS, IGCSE and AL Geography Tutor

Project Manager, Product Development

Simulation Consultant

Senior Planning Officer

Quality Technician

I want to receive the latest job alerts for customer experience verifications in hook norton, oxf

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