Role Profile - Manager (L4)
Role Purpose
This role is responsible for the day-to-day management and delivery of clinical services, ensuring safe, effective and high-quality care in line with organisational standards. The postholder manages teams, coordinates service delivery and works independently, using professional judgement to achieve performance and quality outcomes. The role contributes to service improvement and supports the effective use of resources within established frameworks.
Role Accountabilities
Operational Management and Service Delivery
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Responsible for the day-to-day management and delivery of designated services, ensuring safe, effective and high-quality care.
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Manage and coordinate team activities to ensure service delivery meets organisational objectives and standards.
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Work independently, using judgement and experience to manage operations and resolve day-to-day issues, escalating where necessary.
Performance and Quality Management
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Monitor service performance against agreed KPIs and standards, taking appropriate action to address issues and variances.
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Support the delivery of quality and governance requirements by applying relevant polices, procedures and regulatory standards.
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Contribute to continuous improvement activities to enhance service quality and performance.
Workforce Management and Development
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Line manage and support multidisciplinary team members, ensuring effective supervision, performance management and development.
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Coordinate staffing and resources to maintain safe and effective service delivery.
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Promote a positive team culture, supporting engagement, wellbeing and development.
Financial and Resource Management
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Support the management of delegated budgets and resources, ensuring effective use within agreed parameters.
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Monitor resource use and identify opportunities to improve efficiency and value for money.
Stakeholder and Partnership Working
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Develop and maintain effective working relationships with internal teams and external stakeholders, including commissioners and partners.
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Advise, influence and communicate with stakeholders to support service delivery and resolve operational issues.
Qualifications
Degree level qualification in healthcare management, business, leadership or equivalent experience.Essential
Evidence of continuing professional development relevant to healthcare or operational management.Essential
Postgraduate or recognised leadership/management qualification (e.g., ILM, CMI).Desirable
Experience
Experience in an operational management role within a healthcare setting.Essential
Experience of managing teams and delivering services against KPIs and organisational standards.Essential
Experience of supporting service improvement or change initiatives.Essential
Experience within urgent care, primary care or out of hours services.Desirable
Skills & Knowledge
Good working knowledge of performance management, resource management and workforce coordination within a healthcare environment.Essential
Knowledge of clinical governance, quality improvement and regulatory compliance requirements (e.g., CQC).Essential
Ability to interpret polices and apply them in practice to support service delivery.Essential
Strong communication and interpersonal skills, with the ability to advise, influence and build relationships.Essential
Knowledge of NHS commissioning structures and Integrated Care Systems (ICS).Desirable
Behaviours & Attributes
Demonstrates accountability and professionalism in managing teams and delivering high-quality services.Essential
Works independently, using judgement to manage responsibilities and resolve operational issues.Essential
Resilient and organised, with the ability to manage competing priorities.Essential
Collaborative and proactive, with a focus on continuous improvement and team effectiveness.Desirable
In addition to the requirements of the role outlined above, the following additional details apply to this specific position.
PositionLearning & Development Manager
Department/TeamPeople & Culture/Learning & Development
RoleManager L3
Reports ToPeople & Culture Director
Direct ReportsLearning & Development Administrator
Role Purpose
The People & Culture Learning & Development Partner (PCLDP) is responsible for developing organisational capability through the design and delivery of learning, performance, talent and succession initiatives. Working closely with leaders across clinical and non-clinical functions, the role ensures workforce development priorities align with organisational strategy, compliance requirements and operational needs.
The postholder will lead training needs analysis, performance management frameworks, talent and succession planning activities, management development programmes and behavioural skills training to support a high-performing, values-led culture.
Additional Accountabilities
Learning & Development Strategy
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Partner with leaders to identify organisational, departmental and individual development needs.
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Develop and implement learning and development plans aligned with business objectives, workforce requirements and organisational priorities.
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Ensure development activities support organisational values, competency frameworks and culture.
Training Needs Analysis
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Lead organisation-wide training needs analysis using appraisal outcomes, workforce plans, compliance requirements, organisational priorities and stakeholder feedback.
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Identify capability gaps and recommend appropriate learning interventions.
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Monitor and evaluate learning effectiveness and organisational impact.
Learning Design & Delivery
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Design, facilitate and evaluate non-clinical learning programmes including management, communication, coaching, performance management and behavioural skills training.
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Develop blended learning solutions that support different learning styles and business needs.
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Promote a culture of continuous learning and development.
Performance Management
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Lead the design, implementation and continuous improvement of appraisal and performance management processes.
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Ensure robust objective-setting practices align individual performance to organisational goals.
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Support managers to build high-performing teams through effective performance and development conversations.
Talent, Succession & Career Development
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Support organisational talent management and succession planning activities.
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Work with leaders to identify high-potential employees, critical roles and succession risks.
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Develop career pathways and development opportunities that support employee growth and retention.
Leadership Capability
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Partner with leaders to build leadership capability and increase management effectiveness.
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Deliver interventions that support high-performing teams, employee engagement and organisational performance.
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Provide coaching and guidance on talent development and employee growth.
Compliance & Governance
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Ensure learning activity supports statutory, mandatory and organisational compliance requirements.
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Maintain appropriate learning records, reporting and governance processes.
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Support organisational readiness for audits, inspections and regulatory requirements.
Supplier & Budget Management
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Source, manage and evaluate external learning providers and development partners.
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Manage learning budgets effectively, ensuring value for money and measurable return on investment.
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Develop business cases for learning initiatives where required.
Data & Stakeholder Management
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Build strong relationships with leaders and stakeholders across the organisation.
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Use learning, talent and performance data to identify trends, risks and development opportunities.
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Provide insight and recommendations that support workforce capability and organisational performance.
Qualifications
Degree or equivalent experienceEssential
CIPD, Learning & Development qualification or equivalent professional qualificationEssential
English language and Maths GCSE minimum grade 5 (or equivalent)Essential
Coaching qualificationDesirable
Psychometric accreditation e.g. MBTI/ Insights/ 16PF otherDesirable
Experience
Significant experience within Learning & Development, Talent Management or Organisational DevelopmentEssential
Designing and delivering management and behavioural skills programmesEssential
Conducting training needs analysis and capability assessmentsEssential
Designing and implementing appraisal, objective setting and performance management processesEssential
Supporting talent management, succession planning and career development initiativesEssential
Working with competency frameworks and values-based development approachesEssential
Influencing and partnering with senior leadersEssential
Managing external learning providers and development budgetsEssential
Experience within healthcare, social care or other regulated environmentsDesirable
Experience supporting organisational change and transformationDesirable
Skills & Knowledge
Strong understanding of learning and development, performance management and talent management practicesEssential
Excellent facilitation, coaching and presentation skillsEssential
Strong commercial awareness and budget management capabilityEssential
Excellent stakeholder management, communication and influencing skillsEssential
Ability to analyse data and translate insight into practical solutionsEssential
Strong project management and organisational skillsEssential
High emotional intelligence and relationship-building capabilityEssential
Ability to work strategically while delivering operational resultsEssential
Knowledge of healthcare workforce development and compliance requirementsDesirable
Experience with learning technologies and digital learning platformsDesirable
Personal Attributes
Values-led and people-focused
Commercially minded and results-oriented
Collaborative and credible
Resilient and adaptable
Confident in challenging constructively and influencing others
Passionate about developing people and organisational capability
