Specialist customer care Work, Jobs in Hoole, Chs (with Salaries)

Senior CRM Executive
Specialist Holidays Group —Chester
- Full-time
- Sales
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
11d
Health and Wellness Sales Advisor
Boots —Chester
- £16 an hour
- Part-time
- Sales
- Customer service
- No experience needed
- Employee assistance programme
- Employee discount
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Liz Earle - Customer Advisor
Boots —Ellesmere Port
- £26.51 - £30,482.35 a year
- Part-time
- Sales
- Store discount
- Employee discount
19h
Night Office & Facilities Cleaner
Pinnacle Group —Deeside
- £19,908 a year
- Night shift
- Annual leave
- Employee assistance programme
Quick apply
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
11d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
14d
Bank Porter
Spire Healthcare —Wrexham
- £12.76 an hour
- Weekend availability
- Customer service
- Driving
- Organisational skills
- Free parking
- Annual leave
14d
Office & Facilities Cleaner
Pinnacle Group —Ellesmere Port
- £13.10 an hour
- Monday to Friday
- Annual leave
- Employee assistance programme
Quick apply
6d
Complex Wound Specialist
Smith & Nephew —Wrexham
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Age Well Practitioner
HALTON BOROUGH COUNCIL —Halton
- £28,598 - £31,022 a year
- Travel
- Free parking
- Employee assistance programme
7d
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Tesco Colleague - Holywell Superstore
Tesco UK —Holywell
- £13.28 - £14.55 an hour
- Part-time
6d
Account Manager
Floorless —Chester
- From £35,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
Quick apply
11d
Underwriting Senior Analyst
DTCC —Wrexham
- From £27,000 a year
- Full-time
- Hybrid work
- Maths
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
13d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
7d
Helpdesk Coordinator
Equans —Winsford
- Full-time
- Customer service
- IT
- Annual leave
- Employee assistance programme
11d
Outbound Sales Advisor - Warm Leads
H2eCommerce —Crewe
- £28,840 a year
- Full-time
- Microsoft Excel
- Negotiation
- Free parking
- Annual leave
Quick apply

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Senior CRM Executive

Specialist Holidays Group
Chester

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Life insurance
On-site parking

Qualifications

Email marketing
Sales
Project management
SEO
Organisational skills
Communication skills

Full job description

Location: Chester, UK

Function: Marketing

Reports to: SeniorCRM Manager

Contract Terms: Permanent

Purpose of the Role

The Senior CRM Executive will play a key role in delivering and optimising CRM activity across Specialist Holidays Group’s six travel brands. Working closely with the Senior CRM Manager, you will take ownership of sophisticated customer journeys, advanced segmentation and personalised communications that drive revenue, repeat bookings and customer lifetime value. This is an excellent opportunity for an experienced CRM professional to shape and enhance a multi-brand CRM programme during an exciting period of growth.

Key Responsibilities

Work closely with the CRM Campaigns Manager to plan, build, schedule and deploy email campaigns across multiple brands.
Design, build and optimise complex automated customer journeys and lifecycle programmes across multiple brands and channels.
Take ownership of weekly performance reporting and ad-hoc business reports

· Support the management of the monthly CRM campaign calendar, ensuring activity aligns with trading priorities.

Deliver flawless campaign execution by adhering to agreed processes, SLAs and quality control standards.
Ensure all communications follow brand tone of voice and guidelines.
Develop and implement advanced segmentation and personalisation strategies to improve engagement and conversion.
Assist in the execution of A/B tests (e.g. subject lines, creative, content variations).
Monitor and report on campaign performance, identifying optimisation opportunities.
Use reporting tools such as Google Analytics and CRM platform analytics to analyse performance metrics and consumer behaviour.
Produce regular performance reports, comparing results against targets and sharing insights with relevant stakeholders.
Support general CRM administration tasks as required.

The Person: Knowledge, Skills & Experience

Minimum of 2 years of experience in CRM or email marketing (essential).
Experience with CRM platforms (including segmentation and automations) preferably either HubSpot, Emarsys or Sales Force (essential).
Understanding of core marketing principles including customer journey, target audience and user experience.
Highly analytical and able to demonstrate where analysis has been used to drive outcomes
Strong organisational and project management skills.
Comfortable working with data and interpreting performance metrics.
High attention to detail and commitment to accuracy.
An excellent eye for creative execution and able to understand and design a proposition
Highly flexible, positive and resilient with the ability to be innovative and collaborate
Excellent verbal and written communication skills
Must be able to work as and be part of a team

Personal Qualities

Excellent attention to detail.
Strong work ethic and willingness to learn.
Confident communicator.
Collaborative team player.
Comfortable engaging with stakeholders at varying levels of seniority.

Working Pattern

This is a full-time, office-based role, working 37.5 hours per week, Monday to Friday, 9am–5.30pm.

In return for your hard work and commitment we will offer:

Core Benefits*

Competitive salary
Company Pension Scheme
30 days holiday including Bank Holidays, rising 1 day per year (up to 33)
Enhanced Pension
Enhanced Maternity & Paternity
Learning & Development Funding
Life Insurance

Additional Benefits*

Health & Wellbeing Hub (including EAP)
Long Service Awards
Staff Travel Discounts
Company social events
Employee Discounts Platform
Eye Care eVouchers
Friendly working atmosphere
On-site parking
Casual dress code

*Benefits may be subject change.

Destination2 Ltd, HolidayGems Ltd, Citalia, Sovereign and American Holidays are part of the Specialist Holidays Group and are the most innovative and progressive Online Tour Operators in the UK selling holidays nationwide to a variety of long and short haul destinations.

Apply by sending a CV and covering letter to [email protected]

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

specialist customer care jobs in hoole, chs

Senior CRM Executive

Health and Wellness Sales Advisor

IT Support Analyst

Liz Earle - Customer Advisor

Night Office & Facilities Cleaner

Specialist Customer Care

Customer Service Specialist

Head of CRM & Loyalty

Bank Porter

Office & Facilities Cleaner

Complex Wound Specialist

People Partner

Age Well Practitioner

Pre-Litigation paralegal

Tesco Colleague - Holywell Superstore

Account Manager

Underwriting Senior Analyst

Customer Service Advisor

Helpdesk Coordinator

Outbound Sales Advisor - Warm Leads

I want to receive the latest job alerts for specialist customer care in hoole, chs

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