We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.
We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.
We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.
We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.
We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.
Are you a customer-focused professional looking for your next challenge?
We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton
Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity.
This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management.
What You'll Be Doing
-
Supporting customer accounts and responding to enquiries.
-
Coordinating with Operations, Returns, Finance and Carrier teams.
-
Investigating stock, delivery and shipment queries.
-
Managing returns, claims and service issues.
-
Producing reports and maintaining customer records.
-
Supporting invoicing and account administration.
-
Building strong relationships with customers and internal stakeholders.
-
Annual leave enhanced with long service.
-
Company Pension
- Long service rewards: both financial and leave-based.
-
Health cash plan.
-
Life assurance scheme.
-
Critical Illness cover
-
Access to our prestige benefits and rewards portal.
-
Career development opportunities.
-
Access to a well-established Employee Assistance Programme provider.
-
And other excellent benefits you'd expect from a market leader.
What We're Looking For
-
Experience in customer service, account support, administration or coordination.
-
Strong communication and relationship-building skills.
-
Excellent organisation and attention to detail.
-
Good Microsoft Office skills, particularly Excel.
-
A proactive, positive and problem-solving mindset.
-
Experience handling shipments, returns or carrier queries.
-
Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms.
-
Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable.
Additional information -
-
Monday to friday 37.5hrs per week
-
Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary.
-
Occasional travel to other depots may be required.
