Training & recruitment advisor Work, Jobs in Horfield, Bst (with Salaries)

Contact Centre Advisor
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
11h
Aftersales Advisor
BCA —Bristol
- £14.54 an hour
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
11d
People & Development Specialist
Thrings —Bristol
- Part-time
- Hybrid work
- Travel
- Communication skills
- Banking
- Life insurance
10d
Training & Recruitment Advisor
Bath College —Bath
- £26,000 - £32,000 a year
- Full-time
- Free parking
- Annual leave
Sales Advisor
Siltbuster Limited —Monmouth
- £26,000 - £28,500 a year
- Sales
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
4d
Mortgage Advisor
The Mortgage Experts —Trowbridge
- £60,000 - £100,000 a year
- Remote
Quick apply
Resourcing Advisor
Monmouthshire —Usk
- Full-time
- Education
HR Advisor
Pilgrim's Europe —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
HR Advisor
Children’s Hospice South West —Wraxall
- £32,695 - £38,582 a year
- Full-time
- Human resources
- Hospice
- Employee assistance programme
- Sick pay
10d
Customer Service Advisor
Yorkshire Building Society —Bristol
- £14,700 a year
- Customer service
- Financial services
10d
HR Advisor (L&D & Early Careers)
Atlas Copco Group —Bristol
- Hybrid work
- Human resources
- In-person
- Communication skills
Careers Advisor
Wiltshire College & University Centre —Chippenham
- £29,231 a year
- Full-time
- University
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
3d
AUM: Equalities - Non-operational
Ministry of Justice —Wotton-under-Edge
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
13d
People Advisor
Spire Healthcare —Cardiff
- Full-time
- Human resources
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Community Talk Team Advisor
Co-op —Bristol
- £25,430 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Organisational skills
- Employee discount
7d
Warehouse Assistant
Tapi —Bristol
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Weekend Housing Worker (High Support Services)
1625 Independent People —Bristol
- £26,824 - £28,142 a year
- Weekend availability
- No experience needed
- Annual leave
Regional HR Advisor
UPS —Cardiff
- Full-time
- Microsoft Office
- Travel
Site HSE Advisor
GKN Aerospace —Bristol
- Communication skills
- Employee assistance programme
- Flexible schedule
Staying Close Practitioner Worker
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Temporary
- Hybrid work
- Travel
- Communication skills
14d

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Contact Centre Advisor

Serco Group -
Bristol

Apply Now

Job details

Full-time
11 hours ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office
Numeracy
IT

Full job description

Contact Centre Advisor – Health Assessment Advisory Services
Hybrid working 3 days in Bristol Office, 2 days from home
Full Time, Permanent

37.5 hours per week, with a range of shift patterns covering 8am-8pm Monday- Friday and every other Saturday covering 9am-5pm.

Are you great with people and looking for a role where you can make a real impact?

At Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP), and we’re looking for Contact Centre Advisors to join our team.

You’ll be part of a supportive team based at a brand-new office in Bristol, talking to customers every day and ensuring they’re treated with care and respect. As an empathetic and resilient Inbound Contact Centre Advisor, you’ll provide a helpful, professional and efficient experience for the people you speak with.

Using the Social Care Framework and Care Act Legislation, you’ll gather information and offer advice, next steps, and a suitable resolution. Maintaining accurate data will be vital, too!

We’re dedicated to impacting a better future for the communities we serve. And our extensive experience working with DWP and supporting case management services across the globe are just some of the ways we achieve that.

Key Accountabilities

Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across all available contact channels, while meeting individual and team targets.
Gather information, showing empathy and understanding to the customers concerns, while recording accurately on the appropriate IT systems.
Process contacts enquiries and/or signpost customers, utilising all available knowledge via service-specific IT systems and service scripting.
Ensure all customers are dealt with courteously, fairly and without prejudice, including where necessary networking with third party organisations to support non-English speaking customers.
Liaise with other professionals to identify the most appropriate next steps for the customer.
Comply to the Customer Service Centre's PCI data security standards and protocols.
Ensure your knowledge is kept up to date by utilising the knowledge base provided and timely completion of training.

What are we looking for?

Relevant experience in a contact centre or customer service environment with an emphasis on call handling.
Experience of working within a social care function or demonstration of an understanding of - and aptitude for - this type of work.
English and Maths GCSE or equivalent or proven literacy and numeracy skills.
Competent in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to deal with highly emotive customers with empathy and resilience.

All candidates will be required to pass a BPSS check which will involve a full DBS check and references.

What we offer:

Up to 6% contributory pension scheme
Free parking on site / 5-minute walk from public transport links
A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, health app, health plans, annual leave purchase scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone, cinema, leisure, shopping and hospitality discounts.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Professional and personal development opportunities, including training and coaching opportunities to help you grow in your career.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDCC

Apply Now

Refine Your Search

training & recruitment advisor jobs in horfield, bst

Contact Centre Advisor

Aftersales Advisor

People & Development Specialist

Training & Recruitment Advisor

Sales Advisor

Mortgage Advisor

Resourcing Advisor

HR Advisor

HR Advisor

Customer Service Advisor

HR Advisor (L&D & Early Careers)

Careers Advisor

AUM: Equalities - Non-operational

People Advisor

Community Talk Team Advisor

Warehouse Assistant

Weekend Housing Worker (High Support Services)

Regional HR Advisor

Site HSE Advisor

Staying Close Practitioner Worker

I want to receive the latest job alerts for training & recruitment advisor in horfield, bst

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