Front of house coordinator Work, Jobs in Hornchurch, Gtl (with Salaries)

In-Room Dining Coordinator, The Savoy Hotel
FAIRMONT —London
- £18 - £70 an hour
- Hospitality
- Customer service
- Hotel
- Employee discount
Quick apply
Guest Liaison / Events Co- ordinator and Receptionist
Sanctum Soho Hotel —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Hospitality
- Bar
Quick apply
5h
Events & AV Coordinator
Rapport —London
- £35,504 a year
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
- Employee assistance programme
2d
Reservations Coordinator
Evelyn's Table —London
- Up to £18 an hour
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
6d
In Room Dining Coordinator
Four Seasons —London
- £41,500 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Flexible schedule
13d
Guest Relations Coordinator
Maybourne Hotel Group —West London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
6d
Meeting & Host Coordinator
Rapport —London
- £34,836 a year
- Full-time
- Hospitality
- Microsoft Office
- IT
- Employee assistance programme
- Employee discount
9d
Guest Relations Coordinator
Maybourne —West London
- 8 hour shift
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
7d
Global Services Coordinator
Rapport —London
- £33,456 a year
- Full-time
- Microsoft Office
- Time management
- Employee assistance programme
Guest House & Office Coordinator (Part-Time)
Chelsea Guest House —London
- Up to £35,000 a year
- Part-time
- In-person
- Leadership
Quick apply
11d
Event Coordinator/ Restaurant Manager
Town London Ltd —London
- £48,000 - £50,000 a year
- Weekend availability
- Hospitality
- Management
- Organisational skills
- Employee discount
Quick apply
Reservations Co-ordinator
The Pembroke Club —London
- Full-time
- Hospitality
- Customer service
- Communication skills
Quick apply
10d
In-Room Dining Coordinator
The Chancery Rosewood —London
- Full-time
- Hotel
- Employee discount
- Life insurance
Quick apply
Night In Room Dining Coordinator
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply

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In-Room Dining Coordinator, The Savoy Hotel

FAIRMONT -
London

Quick apply

Job details

Fixed term contract
£18 - £70 an hour

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Hospitality
Micros POS
Customer service
Upselling
Human resources

Full job description

Company Description

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
HR in Hospitality Awards 2025:
- Excellence in Employee Experience
- HR Team of the Year
- HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
Institute of Hospitality Awards 2025
- Talent Development Team of the Year

Job Description

Job Title: In Room Dining (IRD) Coordinator

Department: IRD Food & Beverage

Inspired and Supported by: In Room Dining Manager

Salary: £18,70 per hour including service charge (0-hour Casual contract)

Your purpose will be:

As a in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.

You will be accountable for:

Communicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.
Printing daily reports
Updating VIP list
Assisting the department with any other administration and any other duties as and when requested
Assisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures

Your key responsibilities & contribution will be:

Answering all telephone calls and prioritising these calls
Directly dealing with guest requests and orders that must be done courteously, efficiently and promptly
Having good knowledge of in room dining menus and on-going promotions and offering in other F&B outlets
Providing recommendations and suggestions to guests upon requests
Be knowledgeable of all services, facilities and products offered by the hotel
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times
Pay attention to guest orders, and know the menu thoroughly
Write down all information’s clearly and highlight special requests.
Communicate with the kitchen regarding menu questions, the length of wait, and product availability
Giving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.
If the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.
Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements
Assist the department to drive guest satisfaction by providing consistent guest experiences.
Coordinating IRD Waiter/ Waitress`s and the butlers
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shift and also to the IRD manager.
Report cleanliness and maintenance issues to the immediate supervisor
Ensure that the IRD office and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Perform any other reasonable duties and responsibilities as assigned.

Qualifications

What you will need to do this role:

Essential:

Ability to communicate with the guests and anticipate their needs.
Ability to smile and diffuse anger naturally.
Should have very good telephone etiquettes.
Have an enthusiastic and positive personality.
Profound knowledge of customer service
Knowledge of food and beverage products.

Desirable:

Hotel Management diploma holder or similar qualification.
2 to 3 years’ experience in similar role in a similar 5* hotel.

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary, pension
Accrued holidays
Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail

Quick apply

Refine Your Search

front of house coordinator jobs in hornchurch, gtl

In-Room Dining Coordinator, The Savoy Hotel

Guest Liaison / Events Co- ordinator and Receptionist

Events & AV Coordinator

Reservations Coordinator

In Room Dining Coordinator

Guest Relations Coordinator

Meeting & Host Coordinator

Guest Relations Coordinator

Global Services Coordinator

Guest House & Office Coordinator (Part-Time)

Event Coordinator/ Restaurant Manager

Reservations Co-ordinator

In-Room Dining Coordinator

Night In Room Dining Coordinator

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