It administrator Work, Jobs in Hornchurch, Gtl (with Salaries)

Helpdesk Administrator
CC Cousins —Rochester
- £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Writing skills
Quick apply
13d
Salesforce Administrator & Service Desk Lead
Triple Point —London
- Salesforce
- Financial services
- AI
Technical Support and Office Admin
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
8d
Administrator / Helpdesk Co-ordinator
BidvestNoonan —London
- £17,069.49 a year
- Part-time
- Microsoft Office
- Travel
- Communication skills
- Work from home
Quick apply
4d
Helpdesk Administrator (12 Month FTC)
Skanska —London
- Microsoft Word
- Data entry
- Bereavement leave
Technical Support Assistant
JSM Group —Potters Bar
- Microsoft Word
- Engineering
- Organisational skills
Quick apply

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it administrator jobs near hornchurch, gtl

Helpdesk Administrator

CC Cousins -
Rochester

Quick apply

Job details

Permanent | Full-time
£26,500 a year
13 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Word
CRM software
Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
CAFM software
Writing skills
Incident queue management
Microsoft Office Suite
Technical support incident logging
Data entry
Customer support
Customer interaction
Typing
Incident log maintenance
Communication skills

Full job description

Helpdesk Administrator

Full-Time | Monday to Friday

Location: Medway City Estate

Company: CC Cousins

Salary: £26,500per annum

On call Rota: 1 in 4 (£30 when on call/ £10 for every call taken)

Who we are:

We are a leading facilities maintenance company seeking a Full-Time Helpdesk Administrator to join our vibrant office team. In this role, you will play a key part in ensuring a smooth, efficient, and professional experience for our clients and subcontractors. The Helpdesk Administrator will be responsible for logging, tracking, and resolving facilities-related issues in a timely manner, ensuring smooth operations and compliance with service level agreements (SLAs), costing subcontractor quotes and updating our CRM systems.

Key Responsibilities

Answer incoming calls from clients, surveyors, and subcontractors
Respond to emails promptly and professionally
Cost subcontractor quotes and issue weekly surveyor quotes
Send and track weekly surveyor quote chasers
Processing outstanding quotes with surveyors to prevent delays
Raise jobs on Job Logic (our CRM/CAFM system)
Update Elogbooks system daily
Type surveyor quotes with excellent spelling and grammar
Complete and submit weekly statistics and reports
Serve as the first point of contact for incoming facilities-related service requests (via phone, email, or helpdesk system)
Accurately log all calls onto our bespoke system to ensure all call outs are accurately tracked
Prioritise and assign tasks to appropriate department, based on urgency and complexity

Key Skills and Attributes

Communication: Clear, professional telephone manner and strong written communication
Customer Service: Courteous and efficient handling of all calls and correspondence
Organisation: Ability to manage multiple priorities and meet deadlines
Attention to Detail: Accuracy in data entry, quoting, and documentation
Administrative Skills: Competence in document preparation and record-keeping
IT Proficiency: Skilled in Microsoft Office (Excel, Outlook, and Word)
Professionalism: Discreet, reliable, and trustworthy when handling confidential information

If you’re dedicated, reliable, and motivated, we’d love for you to join our team and help us deliver the excellent service CC Cousins is known for.

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

Company pension
Private medical insurance

Work Location: In person

Quick apply

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it administrator jobs in hornchurch, gtl

Helpdesk Administrator

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Helpdesk Administrator (12 Month FTC)

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