Summary of Role:
Based in Basingstoke but covering the Wiltshire / Berkshire / Oxfordshire areas.
You will be required to engage, build, and maintain excellent professional relationships with the residents and clients to optimise our service and reputation. To ensure that any complaints and issues are resolved effectively and efficiently. To drive continuous improvement in relation to the service we provide during the work programme.
Responsible for ensuring that a professional and effective liaison service is delivered to Milestone customers. You will be site-based acting as the first point of contact for residents. To also act as the vital link between Milestone and the resident and be accountable for all aspects of communication with residents before, during and completion of the improvement works.
Key Tasks:
· Make initial contact with Residents
· Visit Residents with relevant choices and ensure all resident choices are input onto our system
· Collect and collate Resident information (profiles and choices) and input onto our system
· Undertake conditions survey of properties prior to works being undertaken and input onto
Our system
· Build good working relationship between Client and Residents
· Arrange access for Design team and supply chain partners
· Prepare and issue notification letters to the Residents in accordance with “Better Letters” and input
onto our system
· To assist in the production and distribution to all residents of Resident Consultation meeting minutes
· Ensure and maintain a safe environment for Residents
· Check and ensure essential services are available at the end of working day
· Communicate with Residents throughout works programme
· Maintain an up-to-date register of Residents where visits should not be made alone
· To respond to verbal and written enquiries. Manage and maintain the Resident Complaint File, and to
ensure all enquiries /complaints are dealt with in a reasonable agreed timeframe to the satisfaction of
the resident
· Provide ideas for improvement to the contracts or site manager to review
· Assist in the production of Residents’ Newsletters
· Attend Residents’ evening, daytime meetings as and when required and provide minutes
· Assist in the organising of Residents’ Open Day
· Manage and maintain Residents’ Respite Facility
· Prepare information for inclusion in the site monthly report
· Liaise with Haringey project manager and site manager of Practical Completion · To assist, alongside the Tenant Resident Association representatives, the Leaseholders invite to the Practical completion meeting · Carry out Resident Satisfaction Survey, and coordinate Residents’ Handover Pack
Skills / Attributes:
- Excellent customer service skills
- Some experience in QHSE Standards.
- Knowledge to support the Social Housing industry.
- Previous experience of working to fast paced programs.
- Proficient in Excel, Word, Outlook.
- Be a good team player & manage time efficiently.
- Full driving licence required - Van and Fuel Card Provided
Relevant Job Experience:
- Computer literate with a good knowledge of Microsoft Excel, Word, Outlook
- Knowledge of fast paced programmes
Special Conditions:
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the company to reflect changes in the post holders role and/or needs of the business.
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Company events
- Company pension
Application question(s):
- Do you have experience in Social Housing?
- Do you have a full UK driving licence?
- Are you IT literate?
Work Location: In person
