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Assistant Manager

Boots -
Crawley

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Discounted gym membership
Employee assistance programme
Employee discount

Qualifications

Organisational skills
Leadership

Full job description

278537BR

Assistant Manager

London, Gatwick North Terminal Airside

Permanent

Full-time

Job Description

Are you someone who enjoys leading from the front, supporting people and making things happen day to day?

At Boots, being an Assistant Manager means creating a team and environment that customers and patients trust — somewhere they feel welcome, looked after and want to come back to. Guided by our purpose, “With You. For Life.”, you’ll play a key role in bringing that to life, supporting your team to deliver care that really makes a difference to customers and colleagues in the moments that matter.

You’ll lead and support your team day to day — setting clear expectations, coaching individuals and helping them grow — while also taking ownership of how things run. From helping a customer find the right solution, to supporting safe and compliant pharmacy services, to driving the standards and results behind the scenes, you’ll be at the heart of it all.

This is a hands-on leadership role where you’ll be balancing people, performance and operations — leading your team, shaping the experience for customers and patients, and taking real ownership of how the store runs and performs. If you're looking for a role that enables you to make a real impact every day, this could be the opportunity for you.

What you’ll be doing

As Assistant Manager, you’ll report into the Store Manager and get stuck in on the shop floor, coaching and supporting your team and role modelling how great care and strong commercial performance go together.

You will:

Lead your team to deliver strong performance while providing great care to customers and patients
Create a positive, supportive team environment where people feel confident, capable and motivated
Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals
Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload
Maintain high standards across the store — ensuring it is clean, safe and easy to shop
Take ownership of stock availability, cost control and loss prevention
Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments
Use data, reports and in-store insight to identify opportunities and take action
Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance

What you’ll need to have (our must-haves)

Experience leading a team in a customer-facing environment
Proven ability to take ownership of performance and drive a team to deliver results
Able to inspire and coach others, and manage performance
Strong organisational skills, including planning rotas, managing absence and prioritising workload
A clear understanding of the importance of compliance, safety and operational standards
A collaborative personality, able to succeed in a team-centered environment
Confidence using systems, reports and data to make decisions
Passionate about delivering both excellent customer care and commercial outcomes

It would be great if you also have

Experience line managing
Experience managing store operations such as stock, loss prevention or audits
Experience working in a pharmacy, healthcare or regulated retail environment
An NVQ2 in Pharmacy Services (or other UK equivalent) OR the willingness to work towards a Pharmacy qualification.

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and take your next step.

That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy — giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience.

You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store.

There are also opportunities beyond stores. If you’re interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.

Whatever path you choose, we’ll give you the tools, training and support to be brilliant with Boots — building a career you can be proud of.

Rewards designed for you

Boots Retirement Savings Plan
Generous employee discount across Boots and partner brands
Discretionary annual bonus
Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

What’s next?

If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We hope to hear from you soon.
Be brilliant with Boots.

Business Area

Retail

Function

Retail Management, Store Colleagues

Keywords

Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee

Hours per week

37.5

Latitude,longitude 1

51.160800,-0.178238

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

Yes

Hours per week

Over 35 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

Region

10 - Travel

Area

203 - London Airports

Store

2137 - Gatwick North Terminal Airside

Req Posted Date

30-Jul-2026

County

West Sussex

Country

Post Code

RH6 0NP

Source

Boots

Need To Know (New)

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis;, We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week;, This role includes weekend shifts;, We can only consider candidates who are over 18 due to age restrictions for this role;

Apply Now

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