Do you have innovative ideas to enhance the customer experience and service delivery?
Are you passionate about working with customers and stakeholders to achieve positive outcomes in a dynamic and varied environment?
Our Purpose
This is an exciting management post within the shared service arrangement between North and North East Lincolnshire Councils. This post forms part of a team specifically responsible for management of the Benefits Team at both councils. This post is full time and permanent.
The Role
As Benefits Team Manger you will be responsible for managing the customer experience within their area of responsibility ensuring service delivery meets customer centric service provision. You will also be responsible for managing the provision of the front facing benefits service delivery providing support for staff and customers both in person, online and by telephone. Information and advice given will cover all aspects of the LT&B Service but mainly concentrate on housing benefits and council tax reduction.
If you enjoy working with customers and stakeholders to achieve positive outcomes in a busy and varied environment where you get the opportunity to be creative and innovative and are able to respond well to change and challenge, then we would like to hear from you.
We are looking to recruit a Benefit Tax Team Manager who will be responsible for leading a team which delivers Housing Benefit, Council Tax Support and discretionary assistance for both North and North East Lincolnshire Councils.
About You
Ideally candidates would have a sound knowledge of Benefit delivery and direct management experience and as we are continually striving to enhance the digital offer of our service our ideal candidate would have the experience of making the best use of technology to identify opportunities to enhance service provision. This is a challenging role which will stretch your communication, decision making, innovation and problem-solving skills.
The role is classed as agile so the postholder may work from home or from good quality well maintained offices located in either Grimsby or Scunthorpe but there is the expectation of some travel between North and North East Lincolnshire council sites.
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification. If you require an informal discussion about the role, please contact Cindy Laherty via
[email protected]
Key Dates
Interview date: W/C 3rd August
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council!
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.
Do you need support?
Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text 07702 338542.
